Customer Support Advisor

3 weeks ago

Québec QC, Canada Logibec Groupe Informatique Ltd. Full time

Overview

Are you looking for a new challenge where your skills and experience in client support and technical support can be put to good use with an exciting and fulfilling challenge?

For almost 40 years, Logibec has been innovating and developing targeted software solutions in close collaboration with healthcare institutions, enabling their partners to meet their daily challenges and focus on what matters most: their patients.

Dare to take the plunge and join our growing company

ROLE SUMMARY

The primary role of the Customer Support Advisor - Integration is to perform all tasks related to second and third level technical support. Occasionally, the role may be asked to assist with interface installation tasks.

Responsibilities

MORE SPECIFICALLY, YOUR ROLE WILL INVOLVE:

  • Provide first and second level customer service: handle service calls, document them and follow up until they are closed;
  • Provide on-call service (3rd level) outside normal business hours (on a rotating schedule 1/2 weeks);
  • Be available during evenings and weekends, as needed, for on-call and for the completion of certain projects/interventions;
  • Inform the implementation team of common anomalies;
  • Identify recurring problems and participate in the development of their solutions;
  • Ensure compliance with all requirements related to Logibec's administrative processes;
  • Know, master and apply Logibec's policies regarding security, confidentiality and access to information;
  • Accompany (remotely or on site) the institutions in the deployment of the solutions (on occasion);
  • Performing interface testing with participating suppliers and customers (occasionally)
  • Perform any other related tasks as requested by his/her superior.
Qualifications

CANDIDATE PROFILE

  • University degree or college diploma (DEC) in a discipline relevant to the integration field, cumulative pertinent work experience will be taken as equivalent;
  • Excellent skills with information technology;
  • Focused on results and customer satisfaction;
  • Ability to work in a team and maintain excellent interpersonal relations;
  • Ability to work under pressure and to handle several activities simultaneously;
  • Strong ability to analyse and synthesise problems;
  • Ability to demonstrate patience, diplomacy, reliability, autonomy, initiative, logical thinking and a high degree of adaptability and enthusiasm;
  • Knowledge of the Quebec health network (an asset);
  • Experience with clinical and administrative solutions in the health sector (an asset);
  • Knowledge of Logibec solutions (an asset);
  • Knowledge of HL7, SQL (an asset).
  • Bilingualism is required (with fluent French) as the candidate will be working with documentation in French and English and communicating orally and in writing with French and English speaking suppliers and colleagues;
  • Available to work regular atypical hours as the role requires on-call availability on a rotating schedule every 2 weeks where they need to be available during evenings and weekends, as needed, for on-call and for the completion of certain projects/interventions.

IN RETURN, LOGIBEC OFFERS YOU

  • Group RRSP with employer participation, and group insurance as of your first day
  • Flexible hours and competitive vacation allotment
  • Permanent teleworking possibilities
  • Continuous training, career development and advancement opportunities
  • Projects integrating the Agile methodology
  • An expertise of over 450 employees across Canada
  • An organizational culture where grit, teamwork, a commitment to excellence, and striving to make a difference for our clients are at the center of our corporate values.

If this position sounds like it would be a good fit for you, we want to work with you

Apply now

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