Customer Service Advisor

3 weeks ago


Québec, Canada Desjardins Full time

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

Job Level

NV-05

As a technical support and digital offering customer service advisor -, you help solicit and develop and maintain business relationships with members and clients. You provide customer service and help sell specialized products and services through multiple distribution channels based on member/client needs.

You help build and maintain business relationships with members and clients. You drive results by reviewing information requests for specialized products and services and promoting and selling them based on client needs and your unit’s business objectives and strategies.

You ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures. Interpersonal savvy is therefore essential.

General Information on the Position

Main responsibilities- Provide support to members and customers, listen to their needs and recommend a solution that meets their expectations- Establish an advisory relationship by identifying current or potential needs and promoting customer retention. Advise members and customers on specialized products and services and ensure their satisfaction- Provide digital support to members and customers. Promote our virtual solutions and digital programs- Take charge of customer needs, gather and analyze information and process requests, ensuring the required follow-up- Participate in the identification of operational risks and the search for continuous improvement in relation to your unit's activities.- Keep abreast of new developments in standards, products or services in your field of activity.

Other working conditions- Schedule : Must be available to work evenings and weekends.- Work place: Position located in Lévis, Montreal, Ottawa or Quebec City,, depending on the applicant selected. The work arrangement for the position is hybrid work #LI-Hybrid- Temporary work : scheduled to end on August05, 2024- Number of jobs available : 1

**Qualifications**:
- General college diploma in a related field- A minimum of one year of relevant experience

Please note that other combinations of qualifications and relevant experience may be consideredFor vacant positions available in Quebec, please note that knowledge of French is required.

Specific knowledge- Knowledge of Ajusto, Alert and our Desjardins Insurance transactional websites (a strong asset)- Strong communication skills in French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Communicates effectively, Interpersonal Savvy, Situational adaptability, Tech savvy

Work Location

6500, boul. Guillaume-Couture Lévis

Trade Union

Non Syndiqué

Unposting Date

2023-07-14

Job Family

Member/client sales and service (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.



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