Customer Service Advisor
2 weeks ago
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
Job Level
NV-05
As a customer service advisor - digital services in the technical support and digital offering team, you help develop and maintain business relationships with members and clients. You provide customer service based on the needs of members and clients related to the digital offering.
You ensure member/client satisfaction and service quality in accordance with the organization's standards and procedures. Interpersonal savvy is essential.
General Information on the Position
Main responsibilities- Assist members and clients, be attentive to their needs and recommend solutions that meet their expectations- Foster an advisory relationship by identifying current and potential needs and supporting client retention. Advise members and clients on specialized products and services and ensure their satisfaction- Provide digital support to members and clients. Promote our online solutions and digital programs- Review client needs and compile and analyze data. Handle requests and follow up as needed- Help identify your unit's operational risks and opportunities for improvement- Stay on top of the latest standards, products and services in your field
Other working conditions- Schedule: Must be available to work evenings and weekends occasionally throughout the year- Workplace: Position located in Lévis, Montréal, Québec or Ottawa, depending on the applicant selected. The work arrangement for the position is full-time telework #LI-Remote- Number of jobs available: 3
**Qualifications**:
- General college diploma in a related field- A minimum of one year of relevant experience
Please note that other combinations of qualifications and relevant experience may be considered- For vacant positions available in Quebec, please note that knowledge of French is required
Specific knowledge- Knowledge of the Ajusto and Alert programs and our Desjardins Insurance transactional websites (major asset)- Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english-speaking partners, members and/or clients
Desjardins Cross-sector skills
Action oriented, Customer Focus, Differences, Nimble learning
Key competencies for the job
Communicates effectively, Interpersonal Savvy, Situational adaptability, Tech savvy
Work Location
6500, boul. Guillaume-Couture Lévis
Trade Union
Non Syndiqué
Unposting Date
2023-07-14
Job Family
Member/client sales and service (FG)
Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.
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