Reservations Agent

5 months ago


Victoria, Canada Inn at Laurel Point Full time

**Job title**:Reservations Agent

**Job Status: Permanent**

**Joining Bonus**:$500 ($200 on joining + $300 after completing probation)

**Start Wage**:$22.20 per hour to $22.70 per hour (at 1yr.) + commissions as applicable

**Summary of Position**:
**Responsibilities**:

- Responsible for managing all incoming calls for the reservation department and ensures response for all queries and maintains a professional relationship with our guests. Assists in overflow calls from switchboard/front office
- Manage reservations tasks for Inn at Laurel Point
- Input rooming lists for conference and tour markets
- Evaluate guest room inventories and effectively selling available room types and packages.
- Maintain a balanced inventory by juggling the general inventory when required
- In depth understanding of Inn at Laurel Point selling philosophies and rate categories
- Counsel guests on hotel policies, cancellation policies, best routes of travel locally and activities to participate in once in Victoria
- Cross-sell and assist in arranging special favours and dining experiences
- Assist with the preparation of revenue, reservation and statistical reports
- Process and manage all reservations received on a high quantity of various channels and booking methods
- Prepare reservations and investigate oddities to proactively minimize errors
- Relay pertinent information to guests
- Complete day to day routine tasks within the reservations department
- Accurate filing and handling of confidential information
- Assist in the sale of gift cards
- Work cooperatively with other departments as required, ensuring the highest level of guest service is provided
- Assist the Director of Revenue and the Assistant Reservations Manager on additional projects as required

**Qualifications**:

- Sales experience an asset
- Previous hotel reservations experience an asset
- Previous experience with OPERA Property Management System an asset
- Good working knowledge of Word, Excel and other computer related programs an asset
- Excellent communications skills both written & oral
- Excellent knowledge of Victoria
- Excellent interpersonal skills
- Ability to multi-task
- Must have a positive attitude and be able to work independently and well with others
- Must be able to embrace the 4 core values of the at Laurel Point: Excellence, Respect, Curiosity and Stewardship

**Job Requirements**:

- Flexible availability for shifts Monday through Sunday: will be scheduled for a combination of morning shifts, day shifts, and evening shifts
- Must be available to work weekdays, weekends and statutory holidays
- Must be legally permitted to work in Canada

**Reports To**:Reservations Manager and Director of Revenue

**What’s in it for you?**
- Competitive Wages
- A fun & friendly workplace culture that embraces diversity
- Cross-training opportunities to grow your skills
- Best staff meal in town and by the way, it’s free
- Complimentary parking on non-restricted days during the off-season
- Comprehensive benefits package
- Colleague of the month recognition program
- Summertime volleyball on Sticky Wicket rooftop, BBQs on our stunning Terrace patio, free themed year-end Gala to thank you
- Aura waterfront restaurant + patio staff discount - 50%
- Need a staycation? We’ve got you covered, after your 1-year work anniversary, enjoy a complimentary one night stay including breakfast for 2
- Friends & Family hotel discount _(so you can show off your amazing workplace)_
- Industry discounts
- Workshops
- Cross-training opportunities
- Skill and advancement training programs
- Shower and locker facilities

**Thank you for considering Inn at Laurel Point as your employer of choice**

**Job Type**: Permanent

**Salary**: From $22.20 per hour

**Benefits**:

- Company events
- Discounted or free food
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Holidays
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay

**Experience**:

- OPERA System: 1 year (preferred)

Work Location: In person


  • Reservations Agent

    5 months ago


    Victoria, Canada Oak Bay Beach Hotel Full time

    The Oak Bay Beach Hotel, recently named **the #1 hotel in Canada** by Condé Nast, is known as both a luxury destination in Victoria and an amazing place to work! In addition to a rewarding career, our team members receive countless perks such as complimentary parking, health benefits, a daily staff meal plan, birthday and Christmas bonuses, staff parties,...

  • Reservations Agent

    5 months ago


    Victoria, Canada Hotel Grand Pacific Full time

    Following an employee promotion, Hotel Grand Pacific is seeking a hospitality enthusiast to join our Reservations team on a permanent basis. Proudly affiliated with Preferred Hotels & Resorts, Hotel Grand Pacific is located on Victoria’s beautiful inner harbour, on the traditional territories of the Lekwungen Peoples. The Agent will work up to 40 hours...

  • Reservations Agent

    6 months ago


    Victoria, Canada HOTEL GRAND PACIFIC Full time

    Following an employee promotion, Hotel Grand Pacific is seeking a hospitality enthusiast to join our Reservations team on a permanent basis. Proudly affiliated with Preferred Hotels & Resorts, Hotel Grand Pacific is located on Victoria’s beautiful inner harbour, on the traditional territories of the Lekwungen Peoples. The Agent will work up to 40 hours...

  • Reservations Agent

    5 months ago


    Victoria, Canada HOTEL GRAND PACIFIC Full time

    Following an employee promotion, Hotel Grand Pacific is seeking a hospitality enthusiast to join our Reservations team on a permanent basis. Proudly affiliated with Preferred Hotels & Resorts, Hotel Grand Pacific is located on Victoria’s beautiful inner harbour, on the traditional territories of the Lekwungen Peoples. The Agent will work up to 40 hours...

  • Reservation Agent

    6 months ago


    Victoria, Canada Wilson's Transportation Full time

    We are seeking an enthusiastic Reservation Agent who is organized and eager to learn. This is the perfect role for someone looking for some part-time hours during the winter with the option to work increased hours during the spring and summer. The Wilson’s Group of Companies is a locally owned and operated ground transportation and tour company serving...

  • Reservations Agent

    6 months ago


    Victoria, Canada Clipper Navigation Inc. (Victoria Clipper, San Juan Clipper) Full time

    **Position Overview** **Key Responsibilities** - Provide outstanding customer service assisting passengers in person and over the phone with reservations, ticketing, and check-in prior to travel - Make reservations for passengers as per their request, including tours, car rentals, hotel packages, special excursions, etc. - Provide accurate local knowledge...

  • Reservations Agent

    2 weeks ago


    Victoria, Canada Seasmoke PR Full time

    Seasmoke Hospitality Solutions, a hotel and resort marketing company, is looking for a motivated, detail-orientated individual to fill a full-time position in our hotel reservations office in Victoria, BC. **The Position & Duties** - Full-time position: 8 hours per day, 5 days per week. - Weekend coverage will likely be required. - Typical hours are 7:00 AM...

  • Guest Service Agent

    3 months ago


    Victoria, Canada Embassy Inn Hotel Full time

    The Guest Service Agent greets all incoming and departing guests with warmth and individual attention. The Guest Agent assists all guests with check-ins, check-outs, orienting them with their stay, and any requests the guest may have. In addition, they are required to maintain a well-organized room’s inventory and room assignments. **Responsibilities** -...

  • Guest Services Agent

    6 months ago


    Victoria, Canada WildPlay Full time

    If you would love to work in an outdoor environment with fun-loving and adventurous people, we have a job for you! WildPlay Victoria seeks enthusiastic people to help direct our guest's experiences through our forested zip line adventure park. Get paid to play with us! **Job Perks** - Free zip lining - Full and part-time hours available and can change...

  • Guest Service Agent

    2 months ago


    Victoria, Canada Embassy Inn Hotel Full time

    The Guest Service Agent greets all incoming and departing guests with warmth and individual attention. The Guest Agent assists all guests with check-ins, check-outs, orienting them with their stay, and any requests the guest may have. In addition, they are required to maintain a well-organized room’s inventory and room assignments. **Responsibilities** -...

  • Front Desk Agent

    5 months ago


    Victoria, Canada James Bay Inn Full time

    Overview: **Responsibilities**: - Greet guests in a professional and friendly manner - Check guests in and out of the hotel - Answer phone calls and assist with inquiries - Handle guest requests promptly and efficiently - Process payments and maintain guest accounts - Provide information about hotel services, amenities, and local attractions - Assist with...

  • Guest Service Agent

    3 weeks ago


    Victoria, Canada Hotel Rialto Full time

    **Guest Services Agent** Hotel Rialto is a 58 rooms, family-friendly hotel centrally located in Victoria, steps from Government Street, Royal BC Museum and the Victoria Harbour. The Guest Services Agent welcomes all guests with warmth and individual attention. The Guest Services Agent facilitates check-ins, check-outs, provide concierge and valet services...

  • Front Desk Agent

    3 months ago


    Victoria, Canada James Bay Inn Full time

    Overview: **Responsibilities**: - Greet guests in a professional and friendly manner - Check guests in and out of the hotel - Answer phone calls and assist with inquiries - Handle guest requests promptly and efficiently - Process payments and maintain guest accounts - Provide information about hotel services, amenities, and local attractions - Assist with...

  • Guest Services Agent

    2 months ago


    Victoria, Canada The Parkside Hotel & Spa Full time

    The Parkside Hotel & Spa is currently seeking an awesome individual to fill the positions of Guest Service Agent! Our Team Members are a fun and inclusive collection of individuals who thrive in a creative and energetic environment. **Responsibilities and Duties** - Assists guests in a friendly, professional manner at both check-in, check-out, and...

  • Guest Service Agent

    5 months ago


    Victoria, Canada Brentwood Bay Resort Full time

    **What we do and are proud of** At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly...

  • Guest Service Agent

    6 months ago


    Victoria, Canada Brentwood Bay Resort Full time

    **About us.** At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly unforgettable guest...

  • Guest Service Agent

    3 months ago


    Victoria, Canada Brentwood Bay Resort Full time

    **What we do and are proud of** At Brentwood Bay Resort, we’re passionate about creating a luxurious boutique experience that’s truly unique in the Greater Victoria area. Our dedication extends beyond just serving delicious meals, offering relaxing spa treatments, and providing stunning oceanfront suites. We strive to create unforgettable memories for...

  • Guest Service Agent

    3 months ago


    Victoria, Canada Brentwood Bay Resort Full time

    **What we do and are proud of** At Brentwood Bay Resort, we’re passionate about creating a luxurious boutique experience that’s truly unique in the Greater Victoria area. Our dedication extends beyond just serving delicious meals, offering relaxing spa treatments, and providing stunning oceanfront suites. We strive to create unforgettable memories for...

  • Agent de bureau

    3 weeks ago


    Victoria, Canada National Bank of Canada Full time

    p>A career as a Senior Operations Agent at National Bank, you will capitalize on your ability to work in synergy with clients and your colleagues. In this role, you will support members of your team by carrying out administrative tasks in accordance with Bank policies, standards, and procedures.Aid with event planning and organization, pertaining to branch...


  • Victoria, British Columbia, Canada National Bank Full time

    Job Summary:As a Senior Operations Agent at National Bank, you will play a vital role in supporting the branch team by carrying out administrative tasks in accordance with Bank policies, standards, and procedures. Your primary responsibility will be to provide top-quality customer service in person, on the phone, and via email, ensuring that clients receive...