Guest Service Agent

2 months ago

Victoria, Canada Embassy Inn Hotel Full time

The Guest Service Agent greets all incoming and departing guests with warmth and individual attention. The Guest Agent assists all guests with check-ins, check-outs, orienting them with their stay, and any requests the guest may have. In addition, they are required to maintain a well-organized room’s inventory and room assignments.

**Responsibilities**
- Provide a warm, friendly, and professional environment for our guests and team
- Responsible for guest check-ins and check-outs
- Maintain rooms inventory, reservations, and room assignments
- Provide concierge service for guests
- Promote the products and services of the hotel, ensuring better business growth
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Attend appropriate hotel meetings and training sessions
- Assist with luggage, storage, package delivery
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Observe and report security issues
- Proper observance of security checklists
- Guest room deliveries as requested
- Ensure the Front Desk area is tidy, organized, and presentable
- Other duties as assigned to support operational needs and team objectives

**Job Requirements**
- Minimum of 1 year of experience in customer service is an asset
- Previous reservation systems experience preferred but not required
- Must be available to work various shifts, including evenings and weekends
- Excellent guest service skills
- Reliable and punctual
- Excellent time-management and communication skills.
- Adaptable to the demands of the day while maintaining company standards.
- Must have a flexibility to work a variety of shifts, including early mornings, evenings, weekends, and holidays

**Wage: $21.10 per hour**

**Reports to**: Front Desk Manager or designate

At the Embassy Inn, we are committed to creating a workplace that is diverse, inclusive and where every individual feels valued and empowered.
- **Thank you for considering The Embassy Inn Hotel as your employer of choice**_

**Job Type**: Permanent

Pay: From $21.10 per hour

Expected hours: 30 - 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift

Application question(s):

- What Property Management System(s) have you worked with before?

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person

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