Guest Services Agent

1 month ago

Victoria, Canada The Parkside Hotel & Spa Full time

The Parkside Hotel & Spa is currently seeking an awesome individual to fill the positions of Guest Service Agent Our Team Members are a fun and inclusive collection of individuals who thrive in a creative and energetic environment.

**Responsibilities and Duties**
- Assists guests in a friendly, professional manner at both check-in, check-out, and throughout the guests stays.
- Helps guests with inquiries and tourist information with a smile
- Answers multiline telephone and directing calls as needed.
- Makes reservations as needed.
- Accepts payment and runs daily reports.
- Communicates with all departments to ensure operations run smoothly.
- Other duties as required.

**What you need to know**:

- How to be a team player
- How to build positive relationships.
- How to be friendly, and professional.
- How to make decisions and solve problems with ease.
- How to be super organized and have amazing attention to detail.
- How to stay calm and prioritize in a busy work environment.

**What else we need from you**:

- Experience in guest services or hotel reservations would be amazing
- Computer literacy in Microsoft Office, Word, and Excel is a must.
- Available to work evenings and weekends.
- We work hard, and we laugh hard. A good sense of humour goes a long way

**Some Parkside Perks**:

- Ride your bike to work? No worries We’ve got free, secure bike storage in the hotel.
- Like to work out? It’s a good thing we have a gym and pool Use the gym and pool before or after your shift to stay healthy, free of charge
- Looking to book a staycation in Victoria? Friends or family coming to visit? We’ve got you covered. We have great employee and friends and family guest room rates.
- Everyone gets sick, we know that. Which is why we want to help you stay home, rest up and come back healthy and refreshed. We offer paid sick days, and a benefits plan.
- We at The Parkside, love the environment (as you may already know). We have a dedicated and active Green Team to keep our practices fresh, and updated. Does the environment have a small place in your heart? Perfect Join our Green Team, we’d love to hear from you.

**Job Types**: Full-time, Permanent

Pay: From $20.84 per hour

**Benefits**:

- Extended health care
- On-site gym
- On-site parking
- Paid time off

Schedule:

- 8 hour shift

Application question(s):
Please specify your current status.

Work Location: In person

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