Office Administrator

4 months ago


Calgary, Canada BWI-ACME Enterprises Ltd. Full time

Duties and responsibilities
- Write and process sales orders with high accuracy.
- Assist in acheiveing new sales targets
- Maintain and update sales and customer records using Sage 300 Premium ERP.
- Make outbound calls to current and past accounts to boost sales and follow up on leads.
- Direct feedback from customers to relevant departments to improve products and services.
- Answer phone calls and handle customer inquiries and issues effectively.
- Follow up with customers to ensure satisfaction with products and services.
- Support the sales, production, and accounting departments with various administrative tasks.
- Assist with basic HR tasks such as employee onboarding and maintaining personnel records.
- Prepare parcels for mailing and manage shipping and receiving tasks.
- Greet office visitors and direct them to the appropriate parties.
- Assist with inventory control.
- Participate in the company’s quality management system to ensure compliance with internal standards.
- Assist in maintaining and improving quality processes within the administrative framework.
- Perform other related tasks as assigned by a supervisor or manager.

Requirements / Qualifications:

- Proven experience in an administrative or sales support role.
- Highly reliable with a valid driver's license and reliable transportation.
- High school diploma or equivalent; further education or certifications in administration or related fields is a plus.
- Proficiency in MS Office Suite (Word, Excel, Outlook) and other office software.
- Strong verbal and written communication skills in English.
- Ability to handle multiple tasks and prioritize effectively.
- Detail-oriented with excellent organizational skills.
- Experience with Sage 300 Premium ERP or similar ERP systems is an advantage.

Working conditions
- Primary work will be conducted in an office environment.
- Occasional visits to the yard, shipping & receiving areas, and warehouse may be required.
- The role may involve interactions with various departments and external customers/vendors.

Reports to:
Directly reports to Sales and Marketing Manager & Office Manager

Pay: $22.00-$28.00 per hour

Expected hours: 40 per week

**Education**:

- Secondary School (preferred)

**Language**:

- English (preferred)

Work Location: In person

Application deadline: 2024-09-06


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