Customer Service Supervisor
7 months ago
Company Introductions:
Founded in 1908, in Milton, Ontario, Canada, Robertson Inc. is famous for its square drive screws invented by Mr. P.L. Robertson. Robertson Inc. is the leading manufacture and global supplier of high-quality screws and specialty fasteners over a century of development. Currently Robertson Inc. is owned and operated by the Marmon Group (A Berkshire Hathaway Company). Marmon has about 175 independent business units, over 400 facilities and over 20,000 employees around world.
Job Summary:
The Customer Service Supervisor is responsible for overseeing the daily operations of the customer service team and ensuring the delivery of exceptional customer service. He/She provides guidance, support, fill in and coaching to the customer service representatives, monitor performance metrics, and handle escalated customer issues. The role requires strong leadership skills, excellent communication, and the ability to foster a positive and efficient work environment.
Duties and Responsibilities:
- Supervise a team of customer service representatives. This involves training and coaching team members, monitoring performance, setting goals, and ensuring the team operates efficiently and delivers exceptional customer service. Fill in as necessary.
- Develop and implement customer service policies, procedures, and standards to ensure consistent and high-quality service delivery.
- Handle escalated customer complaints or complex issues, ensuring prompt resolution and customer satisfaction.
- Conduct regular team meetings to communicate updates, goals, and expectations, and foster a positive team culture.
- Support the sales managers to grow the business including implementing sales strategies, new marketing plan, new pricing structures and etc.
- Analyze customer service metrics, such as response times, customer satisfaction ratings, and resolution rates, and make data-driven recommendations for improvement.
- Identify trends and patterns in customer inquiries and issues, and work with relevant teams to address underlying causes and implement preventive measures.
- Stay updated with industry trends and best practices in customer service, and proactively introduce innovative ideas to enhance the customer service experience.
- Prepare reports and presentations on customer service performance, trends, and recommendations for management.
Qualification:
- Bachelor's degree in business administration, communication, marketing or a related field.
- Excellent leadership and people management skills, with the ability to motivate and develop a team.
- Strong knowledge of customer service principles, practices, and industry standards.
- Exceptional communication skills, both verbal and written, with the ability to convey information clearly and effectively.
- Analytical and problem-solving abilities to identify issues, gather and analyze data, and implement appropriate solutions.
- Strong computer skills, proficiency in Microsoft Office including Word, Excel, PowerPoint and etc.
- Ability to use Adobe illustrator is an asset.
**Salary**: $68,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- RRSP match
- Tuition reimbursement
Schedule:
- Monday to Friday
Work Location: In person
-
Customer Service Supervisor
5 months ago
Burlington, Canada Eaton Full timeEaton’s ES AMER PCS division is currently seeking a Customer Service Supervisor. This position is based at our Burlington, ON HQ facility and offers a hybrid working schedule. **What you’ll do**: **Additional Responsibilities**: - Provides training for new customer service team members. - Directs workflow within the team. - Reviews, implement and...
-
Retail Store Supervisor
2 days ago
Burlington, Ontario, Canada Swadesh Supermarket] Full timeJob OverviewThis role plays a vital part in ensuring the smooth operation of Swadesh Supermarket. As a Retail Store Supervisor, you will oversee daily store activities and contribute to providing exceptional customer service.
-
Customer Service Representative
7 months ago
Burlington, Canada Pioneer Pools Service Full timeYou will be provided with extensive training regarding procedures and equipment knowledge. At Pioneer Family Pools, our goal is to provide our clients with a positive experience and build lasting relationships based on trust, efficiency, and reliability. Customer satisfaction is at the core of our actions and decisions we make. We work as a collaborative...
-
Customer Service Representative
7 months ago
Burlington, Canada Pioneer Pools Service Full timeYou will be provided with extensive training regarding procedures and equipment knowledge. At Pioneer Family Pools, our goal is to provide our clients with a positive experience and build lasting relationships based on trust, efficiency, and reliability. Customer satisfaction is at the core of our actions and decisions we make. We work as a collaborative...
-
Customer Service Representative
4 months ago
Burlington, Canada ServiceOntario (GTGI, Private Service Provider) Full timeServiceOntario office requires experienced counter service representative. A minimum of 1-year experience required. This is a fast-paced work environment serving customers in Burlington, Ontario. Services include the provision of information and issuance of health cards, driver’s licence, licence plates, stickers, Auto Dealerships (OMVIC), Ontario photo...
-
Customer Service Representative
4 days ago
Burlington, Canada ServiceOntario (GTGI, Private Service Provider) Full timeServiceOntario office requires experienced counter service representative. A minimum of 1-year experience required. This is a fast-paced work environment serving customers in Burlington, Ontario. Services include the provision of information and issuance of health cards, driver’s licence, licence plates, stickers, Auto Dealerships (OMVIC), Ontario photo...
-
Food Service Supervisor
4 months ago
Burlington, Ontario, Canada beBee Professionals Full time $35,000 - $45,000We are seeking a skilled Restaurant Supervisor to oversee daily restaurant operations and ensure excellent service for our guests at beBee Professionals in Burlington, Canada.Key Responsibilities:Lead a team of restaurant staff to deliver exceptional customer experiences.Collaborate with management to optimize restaurant operations and maintain high...
-
Customer Service Representative
5 days ago
Burlington, Canada DuBois Chemicals Full timeIt's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Customer Service Representative Receive, process, acknowledge, and bill customer orders for goods shipped and services supplied. This position requires product knowledge, organizational skills, time...
-
Representative, Customer Service
3 weeks ago
Burlington, Canada Samuel, Son & Co., Limited Full timeSamuel, Son & Co. is growing! If you're looking for a rewarding career opportunity with a family run, industry leading organization, bring your experience and motivated attitude to Samuel, Son & Co. Due to our continued success, we are seeking a Customer Service Representative to join our team in Burlington, ON. If you think you have what it takes to become...
-
Customer Service Representative
5 days ago
Burlington, Canada City of Burlington, Ontario Full time**Description** **Working for the City of Burlington** A great career is closer than you think. Come work for the City of Burlington, where you’ll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you...
-
Customer Service Coordinator
7 months ago
Burlington, Canada Ryder System Full timeYou are the driving force behind our company. Start your career with Ryder today! **About Ryder** For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise...
-
Service Coordinator
3 weeks ago
Burlington, Canada Super Sucker Hydro Vac Service Inc Full time**JOB SUMMARY** The Service Coordinator is apart of the Customer Success Team and is responsible for providing professional customer service to our clients. The Service Coordinator is the first point of contact for current and prospective customers, and in this role, the Service Coordinator will provide clients with a clear understanding of services,...
-
Customer Service Agent
6 days ago
Burlington, Canada AIM Kenny U-Pull Full timeCompany Description **Kenny U-Pull** takes pride in giving used vehicles a second life. Our 25 auto recycling yards across Eastern Canada and USA are backed by 400+ employees, all passionate about the revalorization of used cars and the desire for a greener environment for future generations. Since 2008, we have recycled over 1 million vehicles and...
-
Supervisor
1 month ago
Burlington, Canada SNDL Full timeJob Title Supervisor Job Description About The Role Based out of our location in Burlington, ON we are looking for an experienced Supervisor who can handle curveballs like a champ. The Supervisor will bring their experience in the Cannabis and Retail Industry (or similar fields), including some previous experience in Management. They will be assisting in...
-
Supervisor of Policy
2 weeks ago
Burlington, Canada City of Burlington, Ontario Full time**Description** **Working for the City of Burlington** A great career is closer than you think. Come work for the City of Burlington, where you’ll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you...
-
Site Supervisor
2 months ago
Burlington, Canada Urban District Developments Inc. Full time**Site Supervisor - Role Summary** **Are you ready be part of a team that redefines how the world is constructed?** Well-structured construction company seeks extremely talented Site Supervisors to lead construction site activities for residential custom home projects. You must have experience with task management, hands-on framing and carpentry, reading...
-
Customer Service Representative
2 weeks ago
Burlington, Canada Bunzl Canada Full time**Responsibilities**: - Provide our clients with high level customer service meeting/exceeding their needs. - Enter orders accurately into the system, ensuring accuracy and communicating for details with appropriate parties. - Support and on-board customers on our online ordering eComm system and assist in the order confirmation process. - Complete...
-
Customer Service Representative
1 week ago
Burlington, Canada Bunzl Canada Full time**Responsibilities**: - Provide our clients with high level customer service meeting/exceeding their needs. - Enter orders accurately into the system, ensuring accuracy and communicating for details with appropriate parties. - Support and on-board customers on our online ordering eComm system and assist in the order confirmation process. - Complete...
-
Food Service Supervisor
8 months ago
Burlington, Canada Compass Group Full time**Location: 5959 New St, Burlington, ON, L7L 6W5** **Status: Part Time** **Wage: $23.00/ Hour** **Shifts: Part time 18hrs a week** **Requirements**: - ** CSNM and Advanced Food safety certified**: - ** Vulnerability Sector Police Check**: - ** Experience in Long Term Care would be an asset.** **Start Date: As soon as possible** You might not know our...
-
Food Service Supervisor
3 months ago
Burlington, Ontario, Canada PIZZA PIZZA Full timeJob SummaryWe are seeking a highly motivated and experienced Food Service Supervisor to join our team at PIZZA PIZZA. As a key member of our culinary team, you will be responsible for overseeing the daily operations of our food service counter, ensuring that our customers receive exceptional service and high-quality food products.Key...