Representative, Customer Service

4 weeks ago


Burlington, Canada Samuel, Son & Co., Limited Full time

Samuel, Son & Co. is growing If you're looking for a rewarding career opportunity with a family run, industry leading organization, bring your experience and motivated attitude to Samuel, Son & Co. Due to our continued success, we are seeking a Customer Service Representative to join our team in Burlington, ON. If you think you have what it takes to become part of our team, contact us today.

Here are some of what we have to offer:

- Competitive compensation
- Paid vacation and an annual bonus
- Health, dental and vision insurance
- Pension plan with company match
- Opportunity for fast advancement and career growth

**RESPONSIBILITIES**
- Initiate credit/debits for returned goods, price discrepancies, taxes, etc.
- Assist with customer orders and inquiries
- Expedite orders and collect on past due accounts to provide prompt release of orders when necessary
- Initiate consignment paperwork for sales staff
- Work closely with Sales Representatives
- Communicate with Supervisor when customer issues arise in order to ensure customer satisfaction
- Perform CRM administrative duties including:

- maintaining account activities
- entering data such as sales leads
- updating customer information
- updating competitive leads
- updating forecast
- Additional office duties as assigned

**QUALIFICATIONS**
- Three years of inside sales, customer service or related work experience is an asset
- Strong communication skills in both English and French
- Education in office administration is an asset but not required
- Some metals experience is preferred but not required
- Some web-based ERP system experience is an asset
- Able to communicate effectively
- Able to work independently
- Good organizational and problem-solving skills
- Excellent interpersonal skills
- Note: This is an in the office position.



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