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Front Desk Agent and Night Auditor

4 months ago

Niagara Falls, Canada Niagara Clifton Group Full time

**Front Desk Agent **and **Night Auditor**

Clifton Hill, Niagara Falls, is one of the most exciting places to work in the world’s premier tourist destination. Niagara Clifton Group, comprised of several attractions, restaurants, retail, and accommodation options, recently celebrated 95 years in business. With the efforts of our exceptional staff, we will continue our outstanding tradition of hospitality and service

**Job Summary**:
Niagara Clifton Group is currently hiring a **Front Desk Agent **and **Night Auditor **in a dual role. As a Front Desk Agent, you will provide guests with the best possible service by ensuring that their experience at check-in and check-out is professional, warm, and friendly. As Night Auditor, you will be responsible for balancing revenue and expense transactions that have occurred during the day at the Travelodge and Thriftlodge.

**Start**: ASAP

**Shifts**: Days,Afternoons, Evenings, Nights, Weekends, and Holidays

**Job Type**: Full-Time, Part Time

**Compensation**:$16-17/hr, based on experience

**Why Choose Niagara Clifton Group?**
- Fun, team-oriented, and dynamic work atmosphere
- Free staff parking
- Discounts on retail merchandise, quick-service food, and dining
- Complimentary passes to our exciting attractions
- Experienced and supportive management team
- Opportunity for growth and development
- Safe and healthy work environment
- On-site Security Team

**Responsibilities**
- Provide a high standard of customer service by efficiently and accurately dealing with all guest transactions.
- Adheres to proper credit and cash handling policies and procedures.
- Use of proper telephone etiquette, answering all calls in a timely and professional manner.
- Acts as a host to guests by searching out opportunities to go above and beyond.
- Promote good will by being courteous, friendly, professional, and helpful to guests and co-workers.
- Provide reservation and rate information as required.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and day rooms.
- Coordinates guest room maintenance work with the maintenance department.
- Balance revenue and expense transaction daily.
- Closing, balancing, and making necessary corrections to guest accounts.
- Counting and balancing cash and credit cards.
- Assists the overall hotel operation by performing duties as needed.

**Qualifications**
- Customer service-related experience, 2 years of Front Desk and/or Night Auditor experience preferred.
- Able to work flexible hours including weekends and holidays.
- Must be able to stand for extended periods of time.
- Passionate about customer care and service.
- Excellent interpersonal and communication skills (written and verbal).
- Attention to detail and mathematical aptitude.
- Ability to multi-task and prioritize competing demands.

**How to Apply**:

- Niagara Clifton Group is an equal opportunity employer committed to building a diverse workforce. Niagara Clifton Group believes in fostering an inclusive, equitable, and accessible environment that brings people together to realize their full potential. We are committed to compliance with all applicable legislation including providing accommodation for applicants with disabilities. Please advise us at any point during the recruitment and selection process if you require accommodation._

**Job Types**: Full-time, Part-time

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

**Experience**:

- Customer service: 2 years (preferred)
- Night Audit or Front Desk Agent: 1 year (preferred)

Work Location: One location