IT Desktop Support Analyst

3 weeks ago

Whitby, Canada Ontario Shores Centre for Mental Health Services Full time

We're looking for compassionate and creative people to join our team. If you enjoy working as part of a collaborative culture, you will thrive in our organization-wide, cross-functional projects and programs. You will value self-care and wellbeing because you know we cannot support others if we’re not caring for ourselves. Knowing this, you’ll make good use of our comprehensive benefits plan and perks program.
- What’s in it for You- Specialized employment opportunities in mental health care.
- Extensive training from your first day here.
- A focus on employee wellness. Self-care helps us support others.
- A hospital that welcomes and focuses on Equity, Diversity, and Inclusion.
- Competitive salary and vacation entitlement
- Comprehensive Benefit / Pension Plans
- Access to 24/7 Employee and Family Assistance Program
- Employee Perks Program
- Support life-long learning through our Tuition Assistance program and ongoing learning and development opportunities

Ontario Shores Centre for Mental Health Sciences (Ontario Shores) is located just east of Toronto along Lake Ontario in the picturesque town of Whitby, Ontario. We offer an attractive lifestyle in a quiet community free of traffic gridlock. Staff enjoy working in a beautiful building in a park-like setting featuring indoor courtyards, beautiful gardens, walking paths, gazebos and outdoor eating areas.

Ontario Shores is thrilled to be named a Greater Toronto Area Top Employer for the sixth straight year.

We have also received numerous awards from Greening Healthcare for improvements in energy utilization and have a strong focus on sustainability.
Ontario Shores has a deeply embedded culture of recovery. Our recovery model of care is based on the principles of empowerment, hope, recovery, collaboration, identity, responsibility and meaning in life.

Inclusion is at the core of our values at Ontario Shores. A diverse workforce with wide perspectives and creative ideas benefits our patients, the communities we serve and our staff.

We invite all applicants including those from equity-deserving groups including those protected by the Ontario Human Rights Code or who identify or have status as First Nations, Metis or Inuit.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

The IT Desktop Support Analyst role is responsible for the ongoing maintenance and future planning needs of the company’s end user device services related to the operation of computer hardware, telephony and software. They will provide technical expertise to ensure the end user device environment is effectively supported, tracked and maintained. They will monitor the performance of the company’s desktop infrastructure, identify opportunities for improving efficiency and develop the related processes and procedures. In addition they will have excellent problem-solving, communication and interpersonal skills along with patience, a positive customer friendly attitude and the ability to work in a team environment
- Qualifications Required and Preferred- College certification or diploma in computer related courses from an accredited College.- Microsoft Certified IT Professional or Microsoft Certified Systems Administrator preferred.
- ITIL certification preferred.

Create and implement methods of completing tasks, correcting user errors and systems inconsistencies to improve the end user device services team function- Use ticketing system to respond, document and resolve client issues in accordance with Service Levels.
- Identify potential problem areas, analyze solutions, propose resolution, develop documentation and implement solution.
- Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and client telecommunications equipment ie fax, using remote support processes where applicable
- Analyze and make recommendations for hardware and software standardization for physical and virtual devices.
- Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
- Assist in developing long-term strategies and capacity planning for meeting future desktop hardware and software needs.
- Participate in hardware and software reviews and recommend purchases.
- Maintain inventory of hardware, installed software, software licensing and procedures for upgrades.
- Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
- Responsible to ensure monthly hardware and software patching is configured and implemented.
- Build and maintain.MSI packages and custom reports using SCCM.
- Maintain desktop images using MS Development Toolkit.
- Closing Date- 3/16/2023- Ontario Shores is committed to ensuring the health and safety of all of our patients, staff, and community, and as a result, has imp

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