IT Help Desk Support
7 days ago
**Duties**:
- Identify recurring technical issues and perform problem analysis\isolate problems of mínimal to moderate complexity, with general instruction and oversight from team leads and/or management
- Independently investigate and implement solutions to technical issues and be able to communicate with stakeholders at all levels of technical and non-technical skillsets.
- Own and be accountable for issues until resolution, including setting appropriate customer expectations, monitoring progress on referred problems, keeping customers apprised of progress, and collaborating with other teams as needed.
- Escalate issues to the internal L2 team if required, while remaining the primary contact for the customer.
**Knowledge and Experience**:
- Experience with Microsoft 365 and Active Directory support and administration
- Experience with managing I.T assets and workstation reimaging and deployments.
- Experience with IT support ticketing systems and a good understanding of ITIL standards.
- Solid knowledge of I.T best practices, I.T security procedures.
- Understanding of DNS and DHCP.
- Working knowledge of VOIP based phone systems.
**Job Types**: Full-time, Permanent
**Salary**: $52,000.00-$58,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
Supplemental pay types:
- Overtime pay
**Experience**:
- Desktop support: 3 years (required)
- Communication skills: 1 year (preferred)
- Active Directory: 3 years (required)
- Microsoft Exchange: 2 years (required)
- Window Imaging: 1 year (preferred)
- Fortinet: 1 year (preferred)
- VMWare: 1 year (preferred)
- Basic networking: 1 year (preferred)
Licence/Certification:
- ITIL Certification (required)
- MCSE (preferred)
- Class G Licence (required)
Work Location: One location
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