IT Help Desk

5 months ago

Whitby, Canada SIMNET Inc Full time

**Welcome to Simnet Inc., a dynamic and rapidly growing technology company that is revolutionizing the way businesses operate. We are currently seeking talented individuals to join our team and help us continue our mission of creating innovative solutions that make a real difference in our client’s lives.**

As the L1 Support, you are the first point of contact for many clients and we are looking for a friendly technician that is passionate about helping others. If you have superb troubleshooting skills and want to be hands on with the newest technology, then Simnet may be a great fit for you. We are hiring for a **3 month contract** to work on-site with our client to complete a large project.

**Responsibilities**:

- Be the first point of contact for our clients - closing or escalating tickets in a timely manner
- Be a documentation wizard Leaving detailed notes on requirements and solutions.
- Support and deploy software using distribution tools and processes as requested by end users
- Build rapport and elicit problem details from service desk customers.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in troubleshooting.
- Research solutions through internal and external knowledgebase as needed.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
- Install antivirus software and ensure virus definitions are up to date.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Test fixes to ensure an incident has been adequately resolved.
- Contribute to the technician knowledgebase. Seriously, share that knowledge with all
Provide suggestions for continual improvement. We always want to hear how it can be done better.
-

**Requirements**:

- Strong understanding and hands-on experience with:

- Computer and server hardware
- Basic Networking and routing protocols such as DNS, TCP/IP, ports, protocols (HTTP, HTTPS)
- Windows Server (multiple versions)
- Microsoft Active Directory, Microsoft Exchange and O365
- Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes. Don’t worry if you don’t have this yet, you will have 6 months after the start date to achieve.
- Exceptional written and oral communication skills.
- Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
- Strong documentation skills.
Experience maintaining timely and accurate helpdesk records using the ticketing system
-

**Qualifications**:

- College diploma or university degree in the field of computer science and 1+ years of solid IT help desk skills. Experience in managed services (MSP) or value-added reseller (VAR) environment is a plus.
- MSCE, MCE or MCP or equivalent certifications
- Network +
- ITIL® v.4 Foundation certification
- Fortinet NSE4

**Benefits**:

- **Extended health and dental care** : We provide extended health and dental care benefits, helping employees save money on medical expenses and promote good health practices.
- **Group RRSP matching program** : Simnet offers a group RRSP matching program, helping employees plan for their financial future.
- **Health spending account** : Access to a health spending account to choose how you spend your health care dollars and it can help cover expenses not covered by traditional health benefits.
- **Continuing education opportunities** : We offer opportunities for professional development, such as training programs or tuition reimbursement, we encourage employees to grow their skills and advance their careers.
- **Work-from-home options** : Flexibility of being able to work from home, especially during times when commuting or in-person interactions may not be ideal.
- **On-site parking** : On-site parking provided, helping to reduce stress and save time
- **Casual dress code** : Ditching the stuffy business attire. Employees can wear comfortable clothing creating a more relaxed and enjoyable work environment.
- **Free snacks and drinks** : Who doesn't love free food and drinks? We provide an array of snacks and beverages to keep you energized and motivated throughout the day.
- **Company events and outings** : We have multiple company-sponsored events throughout the year, such as holiday parties or team-building activities

We believe providing excellent service and creating happy customers is the way to create a valuable, enduring company that people love.

Let's work together to build a better future

  • IT Help Desk Specialist

    6 days ago

    Whitby Southeast, Canada SIMNET Inc Full time

    Job SummaryWe are seeking a highly skilled IT Help Desk Specialist to join our team at Simnet Inc. As the first point of contact for our clients, you will be responsible for providing technical support and resolving issues in a timely and efficient manner.Key ResponsibilitiesProvide technical support to clients via phone, email, and in-personResolve...

  • Help Desk Level 1

    5 months ago

    Whitby, Canada SIMNET Inc Full time

    Would you like to join a fast-paced managed services team where your decisions have a direct impact on the business? Simnet is looking for a bright, passionate and highly motivated IT Support Analyst to provide excellent customer service and IT support to our clients. The role: - Ensure that requests are properly logged, assigned, and responded to in a...

  • IT Help Desk

    6 months ago

    Whitby, Canada SIMNET Inc Full time

    **Welcome to Simnet Inc., a dynamic and rapidly growing technology company that is revolutionizing the way businesses operate. We are currently seeking talented individuals to join our team and help us continue our mission of creating innovative solutions that make a real difference in our client’s lives.** **At our company, we're not just keeping up with...

  • IT Help Desk

    6 months ago

    Whitby, Canada SIMNET Inc Full time

    **Welcome to Simnet Inc., a dynamic and rapidly growing technology company that is revolutionizing the way businesses operate. We are currently seeking talented individuals to join our team and help us continue our mission of creating innovative solutions that make a real difference in our client’s lives.** As the L1 Support, you are the first point of...

  • IT Help Desk

    5 months ago

    Whitby, Canada SIMNET Inc Full time

    **Welcome to Simnet Inc., a dynamic and rapidly growing technology company that is revolutionizing the way businesses operate. We are currently seeking talented individuals to join our team and help us continue our mission of creating innovative solutions that make a real difference in our client’s lives.** **At our company, we're not just keeping up with...

  • Support Desk/phone Support

    5 months ago

    Whitby, Canada WELL Health Technologies Corp Full time

    **Entity**:WELL EMR Group**Position**:Support Desk/ Phone Support**Type**:Full Time Permanent**Location**:BC or Ontario**Company Overview**: - WELL Health Technologies Corp is an omnichannel digital health company whose overarching objective is to empower doctors and healthcare practitioners to provide the best and most advanced care possible while...

  • IT Support Analyst

    3 weeks ago

    Whitby, Canada SIMNET Inc Full time

    **Welcome to Simnet Inc., a dynamic and rapidly growing technology company that is revolutionizing the way businesses operate. We are currently seeking talented individuals to join our team and help us continue our mission of creating innovative solutions that make a real difference in our client’s lives.** The Level I IT Support Analyst’s role is to...

  • Automotive Service Manager

    6 months ago

    Whitby, Canada Strategic Performance Management Group Inc. Full time

    **AUTOMOTIVE DEALERSHIP** **SERVICE MANAGER - DURHAM REGION, ONTARIO** **Couple of questions** to ask yourself as you look at this opportunity: - Your current environment does not appreciate and recognize your efforts? - You are not learning anything new, and management is busy with other things? - Your earnings are not where you expect? - You’re just...

  • Front Office Operations Manager

    2 weeks ago

    Whitby, Canada Silver Hotel Group Full time

    About the RoleWe are seeking a highly skilled Guest Services Manager to join our dynamic team at the Holiday Inn Express Whitby Hotel. As a key member of our front office operations, you will be responsible for ensuring exceptional guest experiences and exceeding our high standards of service.Key Responsibilities:Lead a team of front desk and guest services...

  • Team Lead

    5 months ago

    Whitby, Canada Sky Zone Full time

    **Sky Zone, LLC** Do you love fun and exciting environments? Do you love creating memorable experiences? As the largest provider of trampoline parks globally with name such as, DEFY, Skyzone, Rock’n Jump and more. **We are looking for new Team Lead!** Job Duties - Conduct sales and recommendation of products based on guest needs. Every employee is...

  • Sales Advisor/medical SPA Reception

    6 months ago

    Whitby, Canada MEDSKINCARE LASER CENTRE Full time

    **Duties**: - Makes appointments for clients and cancels and/or modifies appointments as necessary. - Greets clients in a professional manner and with a smile. - Operate cash register, process payments. - Complete general opening and closing duties. - Enforces policies & procedures. - Assists clients with product purchases and pre-book services. - Keeps...

  • Receptionist/administration

    2 months ago

    Whitby, Canada Calm 360 Full time

    Calm360 Inc. is a multidisciplinary rehabilitation clinic dedicated to helping individuals live their lives to the fullest. Our passionate team includes experts in physiotherapy, massage therapy, acupuncture, and podiatry. **Key Responsibilities**: - Answer and direct phone calls professionally - Schedule appointments and manage patient documentation -...

  • Front Desk Sales Agent

    4 weeks ago

    Whitby, Canada Oxygen Yoga & Fitness North Whitby Full time

    **We Are Not Your Typical Yoga Studio!** Modern, revolutionary & boutique - Oxygen Yoga and Fitness offers variety & unique classes for all fitness levels. We are all about creating the most amazing experience for our members where they will step outside of their daily chaos & instead embrace the fire within them & **WE NEED YOUR HELP!** **Your...

  • IT Support Operations Specialist

    6 days ago

    Whitby Southeast, Canada SIMNET Inc Full time

    We are currently seeking a highly skilled IT Support Analyst to join our team at Simnet Inc. in this exciting opportunity.About the RoleThis is a fantastic chance to work with a dynamic and rapidly growing technology company that is revolutionizing the way businesses operate. As an IT Support Analyst, you will play a key role in ensuring proper computer...

  • Receptionist/administrative Assistant

    5 months ago

    Whitby, Canada Thrive CBT - Counselling, Psychotherapy & Supervision Full time

    Thrive CBT is seeking a warm and detailed-oriented **Administrative Assistant **with a passion for helping others and an interest in the mental health field. We are looking for an admin assistant to join our growing private practice in Durham Region to assist in day-to-day operations of the clinic. At Thrive CBT, our mission is to empower people in their...

  • Receptionist/administrative Assistant

    5 months ago

    Whitby, Canada Thrive CBT - Counselling, Psychotherapy & Supervision Full time

    Thrive CBT is seeking a warm and detailed-oriented **Administrative Assistant **with a passion for helping others and an interest in the mental health field. We are looking for an admin assistant to join our growing private practice in Durham Region to assist in day-to-day operations of the clinic. At Thrive CBT, our mission is to empower people in their...

  • Member Services Representative

    6 months ago

    Whitby, Canada Planet Fitness - Taymax Group Full time

    Whitby 4160 Baldwin Street S, ON L1R 2W6, Canada It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by...

  • Senior Sales and Service Representative

    1 month ago

    Whitby, Canada GoodLife Fitness Full time

    Senior Sales and Service RepresentativeAbout the Role:A Senior Sales and Service Representative is a highly motivated individual who is focused on helping Members achieve their fitness goals. As a role model, you will create an environment that enables Members to form connections and achieve success.Key Responsibilities:Manage the front desk area, greeting...

  • Part Time Receptionist for The Facial Place in

    4 days ago

    Whitby, Canada The Facial Place Full time

    **Overview** **Join Our Team! Part-Time Receptionist Opportunity at The Facial Place in Whitby** Are you someone who loves helping people and enjoys being part of a friendly, supportive team? The Facial Place in Whitby is looking for a part-time receptionist to join our professional yet fun work environment! **Responsibilities** - Greeting clients warmly...

  • Customer Service Coordinator Winners Whitby S.

    6 months ago

    Whitby, Canada TJX Canada Full time

    **Jenna discovered COLLABORATION working at TJX** Jenna is an outgoing “people person” and collaborating with her co-workers to meet customers’ needs is what makes her job fulfilling. We want our teams to have fun when they come to work and fostering relationships helps that happen! **What you’ll discover** Eligible Associates can look forward...