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IT Support Technician

4 months ago

Whitby, Canada F1Tech Full time

**ABOUT F1 TECH**

F1 TECH INC. (F1Tech) was established in 2004, our office is conveniently located minutes from the 401 in Whitby, Ontario and is accessible via the 407, and 412 highways. F1Tech is a full-service, managed IT provider dedicated to supporting Canadian businesses. We offer a full complement of IT services - ranging from internet to software to equipment and everything in between, for any kind of setting. Every bit of it is backed by our own expert technicians and industry-leading warranties.

**POSITION OVERVIEW**
- Resolve technical issues reported by end-users and ensure resolution is met within established SLA’s.
- Understanding of networking. (IP address schemes, subnets, DNS, etc.).
- Ability to troubleshoot networking issues (VLANS, loopbacks, spanning tree, etc).
- Diagnose hardware issues on desktops, laptops, monitors, cell phones, printers, and other computer accessories.
- Understanding of ticketing system to keep track of time and service completed.
- Exceptional customer service skills, attitude, and professionalism.
- Provide advanced remote support to clients with varying understanding of IT.
- Ability to work under pressure.
- Understanding of VoIP, how it works and how to set up/manage VoIP servers, appliances, and endpoints.
- Understanding of firewalls.
- Understanding of SQL databases, and creating ODBC connections.
- Understanding of Active Directory, Group Policy and DNS in a Windows Server environment.
- Ability to multitask, manage time effectively and work in a fast-paced environment.
- Logical troubleshooting methods to resolve networking and computer issues.
- Exceptional organizational and time management skills.
- Understanding of administering Exchange and, Linux servers.
- Participate in an after-hours on-call schedule.

**WHAT’S IN IT FOR YOU?**
- $45,000-55,000 starting salary is adjusted based on merit and performance, we make sure that our employees are compensated properly for their efforts and loyalty.
- Commission (after completion of 3 months probation period, based on performance).
- Benefits (Health Spending Account, after completion of 3 months probation period).
- Our company is growing rapidly and there is huge potential for career advancement.
- Acquire industry insight and skills from some of the industry’s most highly skilled technical professionals.
- Learn and understand new products and services.

**DO YOU MEET THE REQUIREMENTS?**
- You need to have 2+ years of experience in IT.
- You need to be a logical thinker.
- You need to be able to pay attention to details.
- You must have exceptional organizational skills.
- You must be able to work in a face-paced and highly demanding environment.
- You need to be a “people person” with advanced social skills.
- You need to be passionate and very interested in IT/technology.
- You need to be a good person with strong ethics.
- You need to have a strong technical background, preferably with post-secondary education in information technology.
- Available to work full-time and occasionally on evenings and weekends.
- Valid Ontario Driver's License (G2 or greater).
- Safe Driving record with no suspensions of any kind on your driving abstract.
- Have your own (reliable) vehicle that is safe for travel all year round (including winter).
- English as a 1st (native) language is required, French is not required but is considered an asset.

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Commuter benefits
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

Ability to commute/relocate:

- Whitby, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 2 years (required)

Work Location: In person