Data Center Customer Operations Technician Iii

2 weeks ago

Toronto, Canada Equinix Full time

**Who are we?**

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Data Center Customer Operations Technician III

**Job Summary**

**Are you Interested in a new career in the Tech space? Do you want to learn how to Rack and Stack, build network cabling and run it in an organized, structured way? Then this opportunity may be for you**

Data Centers are considered Critical Facilities. This means that we support hospitals, laboratories, public safety centers. Simply put - We cannot go dark. In this crucial role, you will be responsible for troubleshooting and installing sophisticated circuits and custom installations.

**Responsibilities**
- Rack and stack customer equipment
- Read installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly
- Install circuits requiring sophisticated fiber terminations
- Resolve work priorities from a ticketing queue and ensures adherence to commit times within standard operating procedures
- Troubleshoot switched / multiplexed / media converted circuits; escalate to, and work with, networking group, as needed
- Work with customers to troubleshoot issues
- Install/test/modify cross connects per SOPs and ensures accurate cable management of coax, fiber, twisted pair copper, and intra-building cross connects
- Maintain detailed written records of all work activity
- Participate in cage / infrastructure modification projects
- Complete all assigned training in a timely manner
- Support customer happiness through timely and detailed order execution

**Qualifications**
- 1+ year of work experience; experience with hand tools, troubleshooting, cabling preferred.
- High School Diploma
- You are capable of lifting up to 50 lbs. and are agile in manual dexterity (climb, stoop, et.) with or without an accommodation.
- 24/7 Operation - You are able to work any assigned shift, off-schedule, fill in for workmate, respond to emergencies, etc.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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