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Client Service Representative

4 months ago

Ontario, Canada Foss National Leasing Ltd. Full time

**About Foss National**:
Foss National Leasing (FNL) is a part of the Foss Automotive Group, established in 1962. It is the largest privately owned and operated fleet management company in Canada. Foss has a reputation for superior customer service and providing solutions tailored specifically to the needs of today’s automotive fleet managers.

We are seeking an enthusiastic, professional and customer focused **Client Service Representative** to become a member of our team in our **Markham, ON **office in a hybrid environment.

**If this sounds like you, come join our team**

**Main Responsibilities**:

- Prepare selector quotes, new vehicle orders and various reports
- Manage and track individual as well as team assigned cases using Salesforce within predetermined OLA’s
- Update and maintain internal databases while ensuring a high level of accuracy
- Pro-actively assist Account Managers with shared accounts portfolio with the transition of accounts when appropriate
- Assist clients with strategic planning to evaluate fleet needs and provide best solutions
- Conduct client meetings, training sessions and other client requests as required
- Identify inefficiencies and suggest and implement fleet cost cutting measures
- Complete client and prospect specific projects
- Provide back up support to the Client Services Team
- Learn products and services and undertake internal development and training
- Follow company defined policies and procedures
- Other duties as assigned

**W**hat you will bring to the Company**:

- At least three years’ experience in a similar customer relations position
- Ability to multi-task with accuracy
- Knowledge of a CRM tool such as Salesforce would be an asset
- Ability to prioritize requests and deadlines
- Strong Analytical skills
- Professional phone manner
- Proficient in MS Office Suite; advanced in Excel
- Passion to stay busy and eager to do whatever it takes to get the job done
- Strong written and oral communication skills
- Positive energy and enthusiasm every day
- Previous experience and familiarity with automotive leasing is an asset
- Bilingual in English and French (asset)

**What you can expect from the Company**:

- Open, positive and fun teamwork environment
- Working remotely
- Competitive compensation and full benefit plan
- Opportunity to grow and develop in your career in a family owned, nimble and customer-centric work environment

**How to Apply**.