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Client Service Coordinator
2 months ago
VON Canada (Ontario) is seeking a skilled Client Service Coordinator to join our team. As a Client Service Coordinator, you will play a vital role in ensuring the delivery of quality care and services to our clients.
Key Responsibilities- Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures.
- Receive and process client referrals and updates, respond to inquiries from clients, doctors, service providers, and other agencies, and perform advanced scheduling and daily scheduling changes.
- Work closely with team members and management to ensure daily staffing levels are sufficient and the delivery of quality client care and service are met.
- Support clients, nurses, and home support workers to ensure delivery of quality care.
- Work in a fast-paced environment with rapidly changing priorities while meeting daily and weekly scheduling deadlines.
- Ensure that confidential information relating to clients, work colleagues, suppliers, and VON's operations are properly protected and not disclosed to third parties.
- University/College education preferred, High School Diploma required.
- Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset.
- Proficiency with MS Office programs, Outlook, faxing software, and database management.
- Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset.
- Experience in a health care environment is an asset.
- Previous customer service experience in a contact center environment is considered an asset.
- Experience in a unionized environment is considered an asset.
- A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment.
VON Canada (Ontario) is a registered charity and not-for-profit organization that provides home and community care to over 10,000 people every day in Ontario and Nova Scotia. As a Client Service Coordinator, you will be part of a team that provides support to people in your community and frontline workers.
