Housing Representative

5 months ago

Ontario, Canada Regional Municipality of Peel Full time

**Job Description**:
**Housing Representative**

**Human Services - Housing Services**

**CUPE LOCAL 966**

**Status: (2) **Regular Full Time**

**Salary Range: $66,898 to $79,853 per annum**

**Work Mode**:Hybrid* **_see below for more details about this work mode._**

**Location: 10 Peel Centre Dr., Brampton, ON**

**Hours of work: 35 hours per week**

**Who we are**:Housing Services leads service system planning and management of housing and homelessness programs and services with a view to policy and service integration. Helps improve these services through effective planning, based on local information and research about the needs of Peel’s many different communities.
- “Housing Services is passionately committed to ensuring stable, affordable, appropriate housing and supports in Peel. We manage a collaborative system of care focused on delivering services with compassion and respect in a way that preserves dignity.”_

We plan, manage and delivery quality, integrated human services and resources that invest in people to enable participation in the changing community and the economy.

**The Role**:The Housing Representative is primarily responsible for providing services to individuals and families in need of immediate low acuity housing supports and resources. They provide client advocacy, community resources, referral services, linkage to stable housing and all other services as needed. They also assesses applicants for Housing eligibility in accordance with the Housing Services Act (HSA), and housing and homelessness program guidelines and provides shared multi-sector case management with housing stability.

**What you will do in this role**:

- Work with the clients to determine and eliminate immediate barriers preventing housing stability, identify risk factors and matches client with appropriate services and programs
- Provide navigation and referral services designed to assist clients and their families obtain housing stability
- Provide immediate multi-sector and shared case management supports and intervention services that address housing stability and avoid crisis
- Identify and facilitate appropriate permanent housing options for a high volume of clients, such as, subsidized housing, emergency, transitional, supportive housing, affordable and market rate housing, and other housing opportunities
- Conducting necessary screening, assessment evaluations, case management and navigation services and determine a client’s eligibility to several different housing options and services
- Interview and review eligibility criteria to ensure suitable placement and calculation of rent for housing units, preparing and signing rent supplement agreements
- Calculate and issue funds based on program eligibility to ensure housing stability (last month rent, calculate rent supplement amounts, issue arrears payments and other benefits for clients)
- Develop a plan of intervention with the client that address the immediate need for housing, services, crisis intervention, and continuity of care planning and coordination
- Document reasons for housing program ineligibility, advises in writing and makes referrals to other resources or services at Peel or in the community to help clients experiencing hardship
- Provide information or advice within the guidelines of an established by-law, or program
- Maintain client related data tracking systems, generate client data for monthly reporting
- Identifies and sets up payment agreements and repayment contracts with residents who have outstanding arrears or overpayment of subsidy
- Responds to and actions all resident complaints as appropriate rent change enquiries, and actions all transfer requests
- Processes move out notices from residents.
- Updates relevant resident data changes, such as income and family composition, initiated by the annual renewals and/or the resident.
- Prepares month end reports as required
- Provides supports to Housing clients
- Provides life skills assistance
- May facilitate groups
- Other duties as assigned

**What the role requires**:

- Minimum of college diploma in Human Services field with at least 2 years related experience in the delivery of direct client service in housing and/or homelessness
- Experience calculating and issuing funds to clients (e.g. rent)
- Knowledge and ability to explain all applicable policies, legislations, acts including but not limited to the Housing Services Act, Municipal Freedom of Information and Protection of Privacy Act (MFIPPA)
- Specific knowledge of housing and homelessness programs
- Excellent knowledge of community agencies
- Experience working with and ability to display sensitivity towards those with mental health issues, addiction, victims of violence and abuse

**Skills/Abilities**:

- Crisis intervention, harm reduction, and client centered care experience is an asset
- Good interpersonal skills to communicate with the public, staff, and community supportive agencies
- Excellent customer

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