Quality and Organizational Change Manager
2 weeks ago
**REGENT PARK COMMUNITY** **HEALTH CENTRE**
We are a dynamic community-based health centre promoting social justice and health equity in the Regent Park neighbourhood and Downtown East area of Toronto. We operate out of several locations and provide a wide variety of services including: primary health care, chiropody, physiotherapy, health promotion, social work, community health, immigrant and refugee services, harm reduction and homeless programs, Pathways to Education, infant and child development programs, parenting programs, youth outreach and employment services.
**Quality and Organizational Change Manager**
**Full Time Permanent 35 hours per week**
**Salary Range: $71,174 - $85,749, plus Benefits and Pension**
**Position Summary**:
The Quality and Organizational Change Manager is responsible for providing performance measurement and quality improvement supports to Regent Park Community Health Centre’s programs, sites and departments and for supervision of assigned staff. The Manager works to strengthen programs and services through planning, monitoring and evaluation, and works with teams to facilitate client involvement in quality improvement initiatives.
**Specific Tasks**:
- Oversee and assist in the design, development and implementation of quality improvement framework to ensure the organization is equipped to meet or exceed sectoral service standards.
- Review current processes and analyzes client flow data to support prioritization of improvements to service delivery, service integration and standard operating procedures.
- Work with organizational leaders to identify change management and culture building priorities and establish a framework and work plan to support progress of these goals.
- Provide coaching, mentoring, and support to staff teams to enhance their skills and abilities in change management.
- Develop an organizational quality improvement framework to support the alignment and coordination of projects across departments.
- Identify critical pathways, evidence-based tools and protocols, data dashboards in order to implement strategies to improve care in target populations.
- Supports adoption and spread of improvements aimed at reducing variation and inequities across programs/services/departments.
- Design quality improvement initiatives to incorporate the voice of the clients and ensure alignment with strategic priorities and performance objectives of the programs and the organization.
- Help program teams to create and implement program and staff level accountability and performance measurement systems.
- Consults with and provides advice to organizational leaders regarding error prevention strategies.
- Support program evaluation to assess program effectiveness, identify areas for improvement, and develop action plans to address any issues.
- Oversee regular client satisfaction surveys to gather feedback on program effectiveness and identify areas for improvement.
- Advise and support in the development of client advisory committees or other formal mechanisms for involving clients in program planning and decision-making.
- Provide training and resources to staff to help them engage clients in a respectful and culturally sensitive manner.
- Maintain updated knowledge of sector’s trends, innovative activities, best practices, and internal observation of organizational and team performance to review/revise staff development and quality improvement plans.
- Collaborate with community partners and other stakeholders to engage clients in broader advocacy efforts aimed at improving program outcomes.
- Conduct all aspects of recruitment, supervision and performance management of team members.
- Ensure compliance with all relevant regulations, policies, and standards.
**Required Skills, Knowledge & Abilities**
- Master’s degree in health administration or other relevant discipline; or combination of an undergraduate degree (e.g. Quality Improvement, Nursing, Public Health etc.) with extensive, progressive management experience
- Three to five years of management experience in quality improvement, staff development in a primary care setting, preferably within a Community Health Centre, community-based organization or in a health service organization.
- Strong leadership skills, with the ability to motivate and inspire staff.
- Excellent communication skills, with the ability to communicate effectively with staff at all levels.
- Knowledge of change management, program evaluation methodologies and quality improvement frameworks.
- Strong analytical skills, with the ability to analyze data and identify trends.
- Additional certification or training in Change Management, Quality Improvement, and Lean Six Sigma is a strong asset.
- Knowledge of relevant regulations, policies, and standards.
- Strong project management skills, with the ability to manage multiple projects.
- Experience working with evidence-based interventions, principles and strategies, with complex and margi
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