Advanced IT Support Specialist
6 days ago
Salary: $90,000 - $110,000 per year
We are seeking an experienced IT Support Specialist to join our team at Source Code. This role will involve providing advanced troubleshooting support to a wide variety of PCs, Servers, Network devices, firewalls, and end user applications.
Responsibilities:- Provide expert-level customer service and technical support for client environments, including hardware, operating systems, software, business applications, and network equipment.
- Resolve complex issues requiring detailed knowledge of systems and applications, with issues escalated from Tier 1 support.
- Develop and maintain documentation of issue resolution steps for the team, and cross-train staff on new technologies.
- Conduct research into complex issues and present possible solutions to the team to create plans for small and medium-sized project implementations.
- Work on projects in tandem with Helpdesk coverage, and manage time and deliverables for both sales and technical teams.
- Dig deep to identify the root cause of persistent issues and fix recurring problems at their source.
- Maintain strong time management skills, multitasking abilities, and prioritize tasks with minimal supervision.
- Detail-oriented personality; creating and following checklists for installs, projects, and customer software upgrades.
- Participate in monthly customer maintenance tasks to ensure all customer security devices and monitoring are up-to-date.
- Interact with clients remotely via telephone and other remote technologies.
- Update and contribute content to our internal knowledge base.
- Earn the trust and respect of clients, and make recommendations on technology to improve performance, security, and resolve root causes of recurring issues.
- Ability to participate in on-call rotation and after-hours activities as required.
- 5+ years of experience in IT datacenter or network support is required.
- Prior Managed services experience is required.
- Bachelor's degree or equivalent in the IT field with 5+ years (minimum) related experience in a small-to-medium Managed IT Services environment.
- Microsoft Certifications (MS-100: Microsoft 365 Identity and Services, Microsoft 365 Certified: Messaging Administrator).
- 3-5 years experience with installing, configuring, and supporting Windows Server 2012-2019, including Active Directory, DNS, DHCP, and Office 365 services.
- VMWare experience; installing, configuring, maintaining, and supporting data center infrastructures.
- Fortinet NSE1-3 and 4 or Watchguard Network Security Essentials or working towards within 12 months.
- Demonstrated ability to configure and maintain WatchGuard, Cisco, Fortinet, and HP networking devices and firewalls.
- VOIP (Ring Central, Teams Phone) experience with setup and troubleshooting.
-
Support Professional
4 weeks ago
Whitby, Canada Umbrella Functional Consulting & Support Team Full timeJob Title: Support ProfessionalWe are seeking a Support Professional to join our team at Priory Supported Living Whitby & Scarborough. As a Support Professional, you will play a vital role in providing high-quality care and support to individuals with varying levels of need.Key Responsibilities:Support with personal care tasks, such as washing, dressing, and...
-
Whitby, Canada TEEMA Full timeAbout TEEMATEEMA is a leading provider of commercial kitchen equipment services, dedicated to delivering exceptional solutions for our clients. As a Service Technician, you will be an integral part of our team, working directly with restaurant and hospitality managers to provide comprehensive service solutions.SalaryThe estimated salary for this position is...
-
Support Worker
3 months ago
Whitby, Canada Umbrella Functional Consulting & Support Team Full timePay rate: £12.30 per hourShifts: - 8:00 am - 8:00 pm Weekend work included.Due to a genuine occupational requirement, we are looking for male Support Workers.Company DescriptionPriory Adult Care is the UK’s leading independent provider of specialist adult care services. Our aim is to provide the right support in the right home for all the individuals we...
-
IT Support Specialist
2 months ago
Whitby, Canada Conpute Full time**IT Support Specialist** **RESPONSIBILITIES**: Conpute is one of the leading Managed Service and Cloud Provider in the Durham region, and we are looking for an IT Support Specialist to join our awesome Managed Services support team. We provide onsite and remote support to our customers spread across the GTA, as well as custom Cloud hosted solutions. Our...
-
Caregiver and Home Support Specialist
5 days ago
Whitby, Canada Maxine Coopersmith Full timeAbout Maxine CoopersmithWe are a leading provider of home support services, dedicated to enhancing the lives of our clients. Our team is passionate about delivering exceptional care and companionship in the comfort of their own homes.Job OverviewThis role involves providing personalized care and support to individuals in need, promoting their independence...
-
Administrative Support Specialist
5 days ago
Whitby, Canada Ann Arbour Consultants Inc. Full timeJob OverviewWe are seeking a highly skilled and organized Administrative Support Specialist to join our team at Ann Arbour Consultants Inc.The successful candidate will have the opportunity to work in a fast-paced environment, utilizing their exceptional administrative skills to support our legal department.
-
IT Support Specialist Level 2
7 days ago
Whitby, Canada Source Code Full timeIT Support Specialist Level 2 Whitby, ON Full-time (Hybrid) The IT Support Specialist this role will provide advanced troubleshooting support to a wide variety of PCs, Servers, Network devices, firewalls, and end user applications. This is a perfect position for an outgoing, customer focused IT professional with a passion for technology, positive...
-
IT Support Specialist Level 2
6 days ago
Whitby, Canada Source Code Full timeIT Support Specialist Level 2 Whitby, ON Full-time (Hybrid) The IT Support Specialist this role will provide advanced troubleshooting support to a wide variety of PCs, Servers, Network devices, firewalls, and end user applications. This is a perfect position for an outgoing, customer focused IT professional with a passion for technology, positive...
-
Administrative Support Specialist
4 weeks ago
Whitby, Canada THE CASH HUT CORPORATION Full timeThe Cash Hut Corporation is seeking an experienced Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will be responsible for providing administrative support to our team, including tasks such as scheduling appointments, managing training and development strategies, and overseeing the preparation of reports.Key...
-
Operations Support Specialist
2 weeks ago
Whitby, Canada CB Canada Full timeKey ResponsibilitiesAs an Operations Support Specialist at CB Canada, you will be responsible for maintaining the efficiency and productivity of our operational areas. This includes providing administrative support, managing records, and ensuring timely delivery of packages.Additional ResponsibilitiesSupport the management team by providing data and insights...
-
Technical Support Specialist
1 month ago
Whitby, Canada beBee Professionals Full timeWe are seeking a skilled Technical Support Specialist to provide exceptional technical support to our customers. The ideal candidate will have a degree in Computer Science or a related field, as well as experience in customer service and technical support. Key responsibilities include:Troubleshooting customer issues and providing technical supportIdentifying...
-
Legal Support Specialist
4 weeks ago
Whitby, Canada Ann Arbour Consultants Inc. Full timeWe are seeking a detail-oriented and organized Legal Support Specialist to join our team at Ann Arbour Consultants Inc. The ideal candidate will have a strong background in administrative support and a keen eye for detail.Key ResponsibilitiesSchedule and confirm appointments with clients and stakeholdersMaintain accurate and up-to-date filing systemsPrepare...
-
Administrative Support Specialist
4 weeks ago
Whitby, Canada THE CASH HUT CORPORATION Full timeThe Cash Hut Corporation is seeking an experienced Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will be responsible for providing administrative support to our office operations. This includes tasks such as training other workers, recording and preparing minutes of meetings, seminars and conferences, and...
-
Sales Support Specialist
4 weeks ago
Whitby, Canada Ann Arbour Consultants Inc. Full timeJob Summary: We are seeking a highly organized and detail-oriented Sales Support Specialist to join our team at Ann Arbour Consultants Inc. As a Sales Support Specialist, you will play a critical role in ensuring the smooth operation of our sales team by providing administrative support, coordinating events, and maintaining accurate records.Key...
-
IT Support Specialist Level 2
5 days ago
Whitby, Canada Source Code Full timeAt Source Code, we are seeking an experienced IT Support Specialist to join our team in Whitby, ON. As a key member of our technical staff, you will be responsible for providing advanced troubleshooting support to a wide range of PCs, Servers, Network devices, firewalls, and end-user applications.Job OverviewThis is a full-time position that offers a unique...
-
Administrative Support Specialist
4 weeks ago
Whitby, Canada THE CASH HUT CORPORATION Full timeThe Cash Hut Corporation is seeking an Administrative Support Specialist to join our team. This role will be responsible for providing administrative support to our office operations, including tasks such as scheduling appointments, managing training and development strategies, and overseeing the preparation of reports.Key Responsibilities:Scheduling and...
-
Executive Support Specialist
4 weeks ago
Whitby, Canada 360insights Full timeJob SummaryThe Executive Support Specialist will serve as the central point of contact for our President's office, providing administrative support to various members of the Executive Leadership Team. This role requires exceptional organizational skills, attention to detail, and the ability to work in a fast-paced environment.Key ResponsibilitiesManage...
-
Family Support Specialist
1 week ago
Whitby, Canada Jerlie Ramos Full timeJob Title: Family Support Specialist - Live-InWe are seeking a dedicated and caring individual to join our team as a Family Support Specialist - Live-In at Jerlie Ramos. This is a live-in position, providing 24/7 support for our client family.About the Role:This role involves providing childcare and household support to our client family, ensuring a safe and...
-
Administrative Support Specialist
4 weeks ago
Whitby, Canada THE CASH HUT CORPORATION Full timeThe Cash Hut Corporation is seeking an Administrative Support Specialist to join our team. This role will be responsible for providing administrative support to our operations team, including scheduling appointments, managing training and development strategies, and overseeing the preparation of reports.Key Responsibilities:Scheduling and Coordination:...
-
Administrative Support Specialist
4 weeks ago
Whitby, Canada Ann Arbour Consultants Inc. Full timeWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Ann Arbour Consultants Inc. As a key member of our legal team, you will be responsible for providing administrative support to our lawyers and ensuring the smooth operation of our office.Key Responsibilities:Scheduling and Coordination: Schedule and...