Guest Services Representative

7 months ago

Blue Mountains, Canada Blue Mountain Resort Full time

Seasonal (Seasonal)

**WHAT'S IN IT FOR ME?**

Resort Perks:

- Discounted recreation tickets you can share with your friends. Let them enjoy the zip lines, ropes courses and mountain coaster
- Staff priced meals & Starbucks treats;
- Staff room rates at all our hotels; Retail savings at Burton, Columbia, The North Face, Red Devil, Columbia, Lifted, Hillside, and more

The Guest Services Representative will display the enthusiasm and energy that Blue Mountain Resorts prides itself on. This position will be responsible for greeting our guests, redeeming, and selling tickets, passes and lessons as well as providing in depth information on the services and products that we offer. These team members will be friendly, proactive and be able to operate ticketing software proficiently. This position is primarily indoors, helping guests with any questions or concerns and aiding in making memorable and personalized moments.

**Hourly Rate of $18.00**

**Seasonal - Full or Part Time**

**WHAT **WILL I BE DOING?**
- Handle sales transactions for season passes, tickets, lessons, and attractions; Be confident with managing guest expectations and aware of what solutions are available to ensure satisfactory service recovery.
- Offer products and services best suited to what they're looking for. Have complete knowledge of all snow school and kid's camp lessons and products, and the ability to explain and communicate what product would work best for each guest, book lessons accordingly.
- Promote, encourage, and administer season pass sales, processing, printing, mailing, pick-up and all related logistics and policies (waivers, lost and forgot passes, etc.)
- Supporting our guests in navigating our virtual communication platforms such as QLess and Alto

**WHAT DO WE NEED FROM YOU?**
- Excellent customer service, interpersonal and communication skills
- Extensive computer experience and technical skill required. Comfortable working on computers and learning new software programs.
- Experience handling money
- Ability to work independently, multi-task and troubleshoot
- Team oriented with an energetic, friendly, cheerful and animated demeanor

**BLUE MOUNTAIN RESORT COMPANY OVERVIEW**

**ALTERRA COMPANY OVERVIEW**

Alterra Mountain Company is a family of 17 iconic year-round destinations, including the world's largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The company owns and operates a range of recreation, hospitality, real estate development, food and beverage, retail and service businesses. Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company's family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush Resort in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada. Alterra Mountain Company honors each destination's unique character and authenticity and celebrates the legendary adventures and enduring memories they bring to everyone.

Blue Mountain Resort is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. If you are contacted for a position, please notify Human Resources of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be addressed confidentially.

  • Guest Services Representative

    3 months ago

    Blue Mountains, Canada Blue Mountain Resort Full time

    Seasonal (Seasonal) **WHAT'S IN IT FOR ME?** Resort Perks: - Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations! - Alterra Mountain Passes for your family - Discounts on Blue Mountain Lift tickets. - Free rentals; - Staff priced meals &Starbucks treats; - Staff room rates at all our hotels;Retail savings at...

  • Member and Guest Services Representative

    7 months ago

    Blue Mountains, Canada Craigleith Ski Club Full time

    Join our Member and Guest Services team! Key roles & responsibilities - Delivering an excellent member and guest experience in all aspects of the position - Responding to member and guest inquiries and requests - Event tickets, member items & lift ticket sales through the point-of-sale system - General administrative work related to a member services desk,...

  • Guest Services Representative

    1 week ago

    Blue Mountains, Canada Blue Mountain Resort Full time

    Seasonal (Seasonal) **WHAT'S IN IT FOR ME?** Resort Perks: - Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations! - Alterra Mountain Passes for your family - Discounts on Blue Mountain Lift tickets. - Free rentals; - Staff priced meals &Starbucks treats; - Staff room rates at all our hotels;Retail savings at...

  • Guest Services Representative

    6 months ago

    Blue Mountains, Canada Magnones Italian Kitchen Full time

    **Magnone's Italian Kitchen - Blue Mountain Village** Magnone’s is an Italian Eatery in the Heart of The Blue Mountain Village. We pride ourselves on our genuine hospitality and back it up with quality cuisine that is sure to please. We are on the hunt for a positive bubbly person for our front door experience. You are the face that guests see when they...

  • Member & Guest Services Administrator

    4 months ago

    Blue Mountains, Canada Craigleith Ski Club Full time

    **Member & Guest Services Administrator** In the role of Member & Guest Services Administrator, you will be primarily responsible for ticket sales, guest reservations, member services and providing general information on all operational days. If you are a detail-oriented person with experience in administration and customer service, we want to hear from...

  • Guest Services Ambassador

    6 months ago

    Blue Mountains, Canada Magnones at Blue Full time

    Magnones Italian Kitchen - Modern Italian Cuisine **Guest Services Ambassador / Front Door - Blue Mountain Village** **Responsibilities**: - Greet and welcome visitors in a friendly and professional manner - Provide information and assistance to visitors, answering questions and addressing concerns - Direct visitors to appropriate locations or personnel...

  • Guest Service Agent

    4 months ago

    The Blue Mountains, Canada Scandinave Spa Blue Mountain Full time

    Looking for your next adventure? Come join our team and embark on a journey in health and wellness. **Scandinave Spa Blue Mountain** is looking for **Guest Service Agents** who are enthusiastic about providing an exceptional guest experience. Our team is a big reason guests return often and share memories of their spa experience with others. Guest Service...

  • Supervisor, Guest Services

    7 months ago

    Blue Mountains, Canada Blue Mountain Resort Full time

    Seasonal (Seasonal) **WHAT'S IN IT FOR ME?** Resort Perks: - Discounted recreation tickets you can share with your friends. Let them enjoy the zip lines, ropes courses and mountain coaster! - Staff priced meals & Starbucks treats; - Staff room rates at all our hotels; - Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more! The...

  • Guest Services Supervisor

    3 months ago

    Blue Mountains, Canada Blue Mountain Resort Full time

    Seasonal (Seasonal) **WHAT'S IN IT FOR ME?** Resort Perks: - Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations! - Alterra Mountain Passes for your family - Discounts on Blue Mountain Lift tickets. - Free rentals; - Staff priced meals &Starbucks treats; - Staff room rates at all our hotels;Retail savings at...

  • Guest Service Agent

    4 months ago

    Blue Mountains, Canada Magnone's Italian Kitchen Full time

    **Guest Service Agent** **Magnone's Italian Kitchen** Magnone’s is an Italian Eatery in the Heart of The Blue Mountain Village. We pride ourselves on our genuine hospitality and back it up with quality cuisine that is sure to please. We are on the hunt for a positive bubbly person for our front door experience. **Title of Position: Guest Service Agent...

  • Supervisor, Guest Services

    7 months ago

    Blue Mountains, Canada Blue Mountain Resort Full time

    Seasonal (Seasonal) **WHAT'S IN IT FOR ME?** Resort Perks: - Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations! - Alterra Mountain Passes for your family - Access to purchase one 5x7 Pass for $1; share with a friend - 50% off an unlimited number of Blue Mountain Lift tickets. 50% off an unlimited number of...

  • Arcade/bar Guest Service Staff

    2 months ago

    Blue Mountains, Canada The Bunker Arcade Full time

    We are a newly opened Arcade Bar in the heart of the Blue Mountain Village, offering custom-built arcade machines with 100+ games on each machine, the only F1 Full-Motion Cockpit racing machines in Canada, as well as a boho-chic lounge with a full-service bar. We work closely with our sister axe-throwing business in the village, AXED. Looking for some super...

  • Front Desk Representative

    3 months ago

    Blue Mountains, Canada Blue Mountain Resort Full time

    Seasonal (Seasonal) **WHAT'S IN IT FOR ME?** Resort Perks: - Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations! - Alterra Mountain Passes for your family - Discounts on Blue Mountain Lift tickets. - Free rentals; - Staff priced meals &Starbucks treats; - Staff room rates at all our hotels;Retail savings at...

  • Front Desk Representative

    2 months ago

    Blue Mountains, Canada Blue Mountain Resort Full time

    Seasonal (Seasonal) **WHAT'S IN IT FOR ME?** Resort Perks: - Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations! - Alterra Mountain Passes for your family - Discounts on Blue Mountain Lift tickets. - Free rentals; - Staff priced meals &Starbucks treats; - Staff room rates at all our hotels;Retail savings at...

  • Front Desk Representative

    7 months ago

    Blue Mountains, Canada Blue Mountain Resort Full time

    Seasonal (Seasonal) **WHAT'S IN IT FOR ME?** Resort Perks: - Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations! - Alterra Mountain Passes for your family - Access to purchase one 5x7 Pass for $1; share with a friend - 50% off an unlimited number of Blue Mountain Lift tickets. 50% off an unlimited number of...

  • Front Desk Representative

    4 hours ago

    Blue Mountains, Canada Blue Mountain Resort Full time

    Seasonal (Seasonal) **WHAT’S IN IT FOR ME?** Resort perks: - Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations! - Pass benefits for your family and discounted lift tickets you can share with your friends; - Free rentals; - Staff priced meals & Starbucks treats; - Staff room rates at all our hotels; - Retail...

  • Guest Insight Coordinator

    7 months ago

    Blue Mountains, Canada Blue Mountain Resort Full time

    Seasonal (Seasonal) **WHAT'S IN IT FOR ME?** Resort Perks: - Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations! - Alterra Mountain Passes for your family - Access to purchase one 5x7 Pass for $1; share with a friend - 50% off an unlimited number of Blue Mountain Lift tickets. 50% off an unlimited number of...

  • Guest Insight Coordinator

    7 months ago

    Blue Mountains, Canada Blue Mountain Resort Full time

    Seasonal (Seasonal) **WHAT'S IN IT FOR ME?** Resort Perks: - Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations! - Alterra Mountain Passes for your family - Access to purchase one 5x7 Pass for $1; share with a friend - 50% off an unlimited number of Blue Mountain Lift tickets. 50% off an unlimited number of...

  • Aquatics Customer Service Representative

    6 months ago

    Blue Mountains, Canada Blue Mountain Resort Full time

    Seasonal (Seasonal) **WHAT'S IN IT FOR ME?** Resort Perks: - Discounted recreation tickets you can share with your friends. Let them enjoy the zip lines, ropes courses and mountain coaster! - Staff priced meals & Starbucks treats; - Staff room rates at all our hotels; Retail savings at Burton, Columbia, The North Face, Red Devil, Columbia, Lifted,...

  • Alpine Racing Administrator

    3 months ago

    Blue Mountains, Canada Blue Mountain Resort Full time

    Seasonal (Seasonal) **WHAT'S IN IT FOR ME?** Resort Perks: - Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations! - Alterra Mountain Passes for your family - Discounts on Blue Mountain Lift tickets. - Free rentals; - Staff priced meals &Starbucks treats; - Staff room rates at all our hotels;Retail savings at...