IT Help Desk Support

6 months ago


Montréal, Canada NeuroRx Research Full time

**The Role**: Your main focus will be technical support for both internal employees and external clinical sites interfacing with NeuroRx systems. We are looking for someone who is equally comfortable with customer service as they are with Linux and MacOS computer operation. Work with our well documented runbooks to perform routine tasks to help our users and put on your problem-solving hat to help us recognize gaps and improve our IT service as well as automate those routine tasks. This is a role in which you will work closely with other talented IT professionals who can help you grow your skillset and advance your career with plenty of room for advancement in the company.

**Primary Responsibilities**:

- Installing and maintaining software and hardware on MacOS and Linux workstations.
- Maintaining and improving internal documentation and runbooks.
- Managing user accounts
- Managing backups
- On-site data center maintenance

**Qualifications**:

- Post-secondary education or certification in a technical field or related work experience.
- Excellent communication skills, written and spoken
- Demonstrated knowledge of Linux and Mac operating systems
- Understanding of basic networking concepts
- Basic Understanding of the following protocols (SSH/SFTP, HTTPS, NFS)
- Strong analytical and problem solving skills
- Strong interpersonal skills
- Strong attention to detail

**Bonus Assets**:

- Experience with Git
- Experience with Jamf Pro
- Experience with shell scripting
- Experience with Ansible (or other configuration management software)
- Experience with open source software and tools

**Submitting your CV**:
**ALL successful applicants will be required to undergo a background check.**

**Job Types**: Full-time, Permanent

COVID-19 considerations**:** **Employees must live within the Greater Montreal Area. This position is currently remote but all employees **MUST** come into the office at a minimum every Wednesday.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Schedule:

- Monday to Friday

Work Location: In person



  • Montréal, Canada Environment and Climate Change Canada Full time

    Who can apply: Persons residing in Canada living in the city of Montreal or nearby Type of contract: Casual contract opportunity (90 working days) **Requirements**: Bilingual imperative (English & French) - comparable to government BBB Must be eligible for reliability security clearance or already have security clearance Minimum of 1 years of direct work...


  • Montréal, Canada Environment and Climate Change Canada Full time

    Who can apply: Persons residing in Canada living in the city of Montreal or nearby Type of contract: Casual contract opportunity (90 working days) **Requirements**: Bilingual imperative (English & French) - comparable to government BBB Must be eligible for reliability security clearance or already have security clearance Minimum of 1 years of direct work...

  • Manager, IT Help Desk

    7 months ago


    Montréal, Canada Lightspeed Full time

    Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We’re looking for a Global IT Service Desk Manage to join our IT team in North America. As the Global IT Service Desk Manager, you will be responsible for leading and managing our global IT service desk...

  • Manager, IT Help Desk

    7 months ago


    Montréal, Canada Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We're looking for a Global IT Service Desk Manage to join our IT team in North America. As the Global IT Service Desk Manager, you will be responsible for leading and managing our global IT service desk...

  • Help Desk Analyst

    6 months ago


    Montréal, Canada DLA Piper (Canada) LLP Full time

    DLA Piper is a global law firm with lawyers located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific, positioning us to help companies with their legal needs around the world. Our mission is to be the leading global business law firm. DLA Piper (Canada) LLP is one of Canada’s leading law firms with a team...


  • Montréal, Canada Flinks Full time

    Version française à venir sous peu **About Flinks** Flinks drives and empowers financial innovation by pushing the limits of what’s possible. As one of the trailblazers and advocates for open finance in Canada, Flinks has rapidly grown from its founding in 2016 to become a leader in financial data aggregation, data enrichment and open...

  • Service Desk Support

    7 months ago


    Montréal, Canada Atlantis IT group Full time

    **Role **:Service Desk Support - ( Bilingual - French )** **Location : Toronto, ON** **Duration : Full Time** Should be efficient in understanding business requirements and negotiate with business if they are doable. Key Skills: Responsible for providing Bilingual Customer Service Support. Service Now reporting, perform ticket analytics, helpdesk...


  • Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Service Desk

    7 months ago


    Montréal, Canada Atlantis IT group Full time

    Service desk - Bilingual Montreal, QC - Ful Time **Required Skills**: Should be efficient in understanding business requirements and negotiate with business if they are doable. Key Skills: Responsible for providing Bilingual Customer Service Support. Service Now reporting, perform ticket analytics, helpdesk analyst. providing L1/L1.5 support, excellent...


  • Montréal, Canada IT Chapter Inc. Full time

    Education: College/CEGEP - Experience: 5 years or more - or equivalent experience **Work setting**: - Consulting firm **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Collect, organize and maintain a problems and solutions log for use by other technical...

  • Service Desk

    7 months ago


    Montréal, Canada Atlantis IT group Full time

    Service desk - Bilingual Montreal, QC - Ful Time **Required Skills**: Should be efficient in understanding business requirements and negotiate with business if they are doable. **Key Skills**: Responsible for providing Bilingual Customer Service Support. Service Now reporting, perform ticket analytics, helpdesk analyst. providing L1/L1.5 support, excellent...

  • Service Desk Analyst

    6 months ago


    Montréal, Canada Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Office Coordinator

    6 months ago


    Montréal, Canada Coveo Full time

    **The brain behind our office operations...** Being fully on site, at our front desk in Montreal, you are the face of the company. In this role, you will positively impact both local and remote employees around the globe by being a terrific and reliable internal resource. You will collaborate closely with the rest of the Office Management team, with...

  • HR, Help Desk Agent

    6 months ago


    Montréal, Canada WSP Full time

    **WSP **is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation...


  • Montréal, Canada Black & McDonald Limited Full time

    **ABOUT THIS CAREER OPPORTUNITY** Black & McDonald's Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Bilingual Service Desk Analyst is in Markham/Thornhill, ON and typically reports directly to...


  • Montréal, Canada Logistec Full time

    Overview: **CAREER OPPORTUNITY AT LOGISTEC** LOGISTEC offers a unique combination of maritime and environmental services, both water related. Our reputation rests on excellence, thanks to the dedication of over 3,500 employees throughout North America, committed to finding solutions to support reliable and sustainable supply chains, while also protecting...

  • IT Support Technician

    7 months ago


    Montréal, Canada Synergy IT Solutions Inc Full time

    Job description Synergy IT is looking for onsite techs around Montreal area on as required basis with one day notice for long term association like 5 years to begin with to serve their several local Clients onsite. Job Duties - Incidents / Break and Fix Services : Restoring the normal services operation of an end user service, includes the workstation...


  • Montréal, QC, Canada MobileComm, Inc. Full time

    Montreal, Quebec,Canada - Requisition Id : CREQ007480 Apply Diploma or Degree in Computer Studies or related field, Minimum 2 years of experience in a similar position, Bilingual (mandatory) - advanced French + English **Responsibilities**: - Providing user support and maintenance for agreed upon IT service levels. - Identify production issues, respond...

  • Front Desk Manager

    6 months ago


    Montréal, Canada Marriott International, Inc Full time

    **Job Number** 24104810 **Job Category** Rooms & Guest Services Operations **Location** Le Centre Sheraton Montreal Hotel, 1201 Boulevard Rene-Levesque West, Montreal, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering...

  • Service Desk Agent

    2 months ago


    Montréal, QC, Canada Aversan Full time

    **Responsibilities**: - Enter, prioritize, and manage Incidents and Service Request tickets and ensure Users are provided with timely updates on Incident and Service Request tickets - Use customer service skills to clearly and effectively communicate with end users in English language, using corporate telephony and messaging tools - Perform analysis,...