HR, Help Desk Agent

6 months ago

Montréal, Canada WSP Full time

**WSP **is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.

We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.

At **WSP**:

- We value our people and our reputation
- We are locally dedicated with international scale
- We are future focused and challenge the status quo
- We foster collaboration in everything we do
- We have an empowering culture and hold ourselves accountable

**MONCTON, THORNHILL, VANCOUVER, CALGARY or MONTREAL**:
**The Opportunity**:
**WSP** is currently seeking a **bilingual Help Desk Agent **that will join our HR team. The position is available in any major city where a WSP office is nearby.

The role provides support to incoming People & Culture related service requests and ensures that all end users are provided with a timely response with end-to-end resolution management. This is an ideal opportunity for someone who enjoys working with a dynamic team in the People & Culture, Customer Service and Continuous Improvement areas.

**Why WSP?**:

- We value and are committed to upholding a culture of **Inclusion **and **Belonging**:

- Our **Flexible Work Policy** - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives.
- Our **Hybrid Work Policy**:

- a combination of in-person and remote working, enables us to purposefully think of how we work, who we need to work with, and where the work should be done.
- A **Canadian **success story - we're **proud **to wear the red and white of this beautiful country and show the world what Canada has to offer.
- **Enhance **the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada.
- **Outstanding** career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to **your **ideas and trying **new **things.
- A phenomenal **collaborative **culture and a workforce filled with genuinely **good people** who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.

**We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.**

**#WeAre**WSP**

**A day in the life**:

- Respond to incoming P&C related service requests and ensure proper management, prioritization and triage of these requests
- Assist with prioritizing backlog to ensure timely resolution and a positive employee experience
- Evaluate incoming tickets for trends and resolutions providing high level analysis and recommendations
- Improve internal efficiency and productivity by finding opportunities to optimize existing processes and tools
- Identify continuous improvement opportunities
- You will always ensure health and safety policies are followed at all sites and take WSP's Life Saving rules to heart;

**What you'll bring to WSP**:

- **This position requires oral and written bilingualism (English and French) as you will be collaborating with colleagues and clients on a national level.**:

- Proven analytical, evaluative and problem-solving abilities
- Understanding of human resource management principles, practices and procedures
- Strong client service skills and experience in working in a high volume, collaborative team environment
- Excellent communication skills (Oral and written) with a strong attention to detail
- Experience with Oracle or other ERP system, an asset
- Ability to build relationships across a variety of teams
- Strong customer service, organization, planning and execution skills

LI-Hybrid

Health and Safety is a core paramount value of WSP, its affiliates and strategic partners. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.

WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

WSP Canada Inc.

Montréal, QC

Early Career (< 3 years)

Global - Human Resources

Calgary, Alberta, Canada/, Edmonton, Alberta, Canada/, Greater Toronto Area, Ontario, Canada/, Greater Vancouver Area, British Columbia, Canada/, Moncton, New Brunswick, Canada/

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