Guest Services

3 weeks ago


Mississauga, Canada Hotel Alt Toronto Airport Full time

**OVERVIEW**

Join us for the summer Reporting to the Guest Services Manager your internship will mainly focus on the daily operations of the front office department, which includes front desk, reservations and night audit. In the interest of giving you a well-rounded experience, some time will also be spent in Housekeeping, Sales and the Food and beverage department.

**HIGHLIGHTS**:

- Opportunity to experience the multi facets of Front office, Night Audit, Housekeeping, Sales and the Food and beverage department.
- Amazing opportunity to get trained on Opera cloud, a luxury PMS which will eventually be the industry standard.
- Possible future employment with the company.
- Terrific reference letter from your direct manager.
- Work and learn with a terrific team

**SOME TASKS**:

- Support Front office team with daily operations.
- Welcome guests
- Receive and process individual reservations (telephone, online, travel agents)
- Process check-ins and check-outs, register transactions and meet all customer expectations.
- Spend some time with the Sales department to understand how those two department have to work with each other
- Spend some time with the Housekeeping department to understand how those two department have to work with each other.
- Learn how we work in order to maintain the highest standards of cleanliness
- Spend some time in the F&B department, learn how to read and execute Banquets and Events Order
- Special projects
- Assist all guests as required while providing exceptional customer service
- Adhere to all hotel policies, procedures and standards.

**YOUR PROFILE**:

- Excellent customer service: Approachable, pleasant, courteous, empathetic, fast acting
- Able and enjoys working in a team environment as well as independently
- Able to adapt to a changing environment and plan ahead
- Good computer knowledge
- English communication, both oral and written



  • Mississauga, Canada Guest Supply Canada Full time

    The Customer Service Representative provides customer and Territory Managers support with the sales of hotel and operational supplies. As a front-line service provider to Sysco Guest Supply Canada’s customers, you contribute to our success by providing high-quality service by processing customers’ orders on a scheduled basis and troubleshooting...


  • Mississauga, Canada Hilton Garden Inn Toronto Airport WestMississauga Full time

    **Objective**: To provide the Front Office with Reception Agent services and operational support, in order to service our guests according to Company standards while exceeding their expectations. **Responsibilities**: - To provide and display excellent guest service skills, to Company standards. - To provide superior guest service upon check-in and...


  • Mississauga, Canada Hilton Garden Inn Toronto Airport WestMississauga Full time

    **Objective**: To provide the Front Office with Reception Agent services and operational support, in order to service our guests according to Company standards while exceeding their expectations. **Responsibilities**: - To provide and display excellent guest service skills, to Company standards. - To provide superior guest service upon check-in and...


  • Mississauga, Canada Homewood Suites by Hilton TorontoMississauga Full time

    **DUTIES**: - Process guest check-ins and check-outs according to hotel and Brand standards - Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities. Responds to all guest requests in a timely manner. - Takes reservations from incoming callers while providing superior service and inputs all...


  • Mississauga, Canada Homewood Suites by Hilton TorontoMississauga Full time

    **DUTIES**: - Process guest check-ins and check-outs according to hotel and Brand standards - Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities. Responds to all guest requests in a timely manner. - Takes reservations from incoming callers while providing superior service and inputs all...


  • Mississauga, Canada Erin Park Lexus Toyota Full time

    **Consider a career in Retail Automotive as a Guest Service Representative** Erin Park Lexus Toyota is a family run automotive dealership and we are dedicated to providing our guests with experiences that will not only meet, but exceed all of their expectations. At Erin Park, we create Smiles for our Guest and Team Members. We are actively seeking talented...


  • Mississauga, Canada Erin Park Lexus Toyota Full time

    Consider a career in Retail Automotive as a Guest Service Representative Erin Park Lexus Toyota is a family run automotive dealership and we are dedicated to providing our guests with experiences that will not only meet, but exceed all of their expectations. At Erin Park, we create Smiles for our Guest and Team Members. We are actively seeking talented...


  • Mississauga, Canada Four Points and Element Toronto Airport Full time

    **Hotel Overview**: **About us** **Four Points and Element Toronto Airport Hotel** Unwind in comfort at our Toronto airport hotel. Element Toronto Airport offers thoughtful amenities committed to your wellness and comfort. Our new, eco-friendly hotel is a dual-branded property that shares one building with the Four Points by Sheraton Toronto Airport. The...


  • Mississauga, Canada Silver Hotel Group Full time

    **Guest Services Supervisor** **What We Offer** - Work with like-minded team members who are passionate about their work and keep things fun, every day! - Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)! - A fast-paced environment...

  • Guest Service Agent

    4 weeks ago


    Mississauga, Canada Courtyard by Marriott Toronto MississaugaWest Full time

    **We are looking for Guest Service superstars!** **At Courtyard by Marriott Toronto Mississauga/West, we offer competitive wages, discounted room rates at Marriott properties and Crescent managed hotels, training and development and full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision...


  • Mississauga, Canada Four Points & Element Toronto Airport Full time

    **Job Title**:Guest Services Manager **Job Type**:Full-Time **Reporting to**:Front Office Manager **What do we offer?** - Hotel Discounts at any Marriott property - RRSP/DPSP Plan - Health & Dental Benefits - Associate Meals - Wellness Days - Career Development **Responsibilities of the Guest Services Manager are**: - Assist in supervising the front desk...


  • Mississauga, Canada Four Points & Element Toronto Airport Full time

    **Job Title**:Guest Services Manager**Job Type**:Full-Time**Reporting to**:Front Office Manager**What do we offer?** - Hotel Discounts at any Marriott property - RRSP/DPSP Plan - Health & Dental Benefits - Associate Meals - Wellness Days - Free Parking - Complimentary Dry Cleaning - Career Development within Easton's Group of Hotels **Responsibilities of...


  • Mississauga, Canada Delta Mississaugs Full time

    **Description**: Marriott Experience an Asset in this role. You will be responsible to provide great customer service to our hotel guests. This means you will be involved in the welcome and greeting of our guests, check in and check out procedures. You will answer guest enquiries and provide assistance. You will take all incoming phone calls. We are looking...


  • Mississauga, Canada Hilton Garden Inn Toronto Airport WestMississauga Full time

    **Objective**: To provide the Front Office with Reception Agent services and operational support, in order to service our guests according to Company standards while exceeding their expectations. **Responsibilities**: - To provide and display excellent guest service skills, to Company standards. - To provide superior guest service upon check-in and...


  • Mississauga, Canada Hilton Garden Inn Toronto Airport WestMississauga Full time

    **Objective**: To provide the Front Office with Reception Agent services and operational support, in order to service our guests according to Company standards while exceeding their expectations. **Responsibilities**: - To provide and display excellent guest service skills, to Company standards. - To provide superior guest service upon check-in and...


  • Mississauga, Canada The Waterside Inn Full time

    GUEST SERVICES AGENT DEPARTMENT: Rooms Divisio REPORTS TO: Guest Services Manager/Supervisors/General Manag SUMM RY: Ensures guest satisfaction by dealing with guests in a pleasant, courteous, and professional manner, answering any questions and following up on requests and problems promptly. It is also the responsibility of the agent to efficiently handle...


  • Mississauga, Canada The Waterside Inn Full time

    GUEST SERVICES AGENT DEPARTMENT: Rooms Divisio REPORTS TO: Guest Services Manager/Supervisors/General Manag SUMM RY: Ensures guest satisfaction by dealing with guests in a pleasant, courteous, and professional manner, answering any questions and following up on requests and problems promptly. It is also the responsibility of the agent to efficiently handle...


  • Mississauga, Canada Delta Mississauga Full time

    Marriott Experience an Asset in this role. You will be responsible to provide great customer service to our hotel guests. This means you will be involved in the welcome and greeting of our guests, check in and check out procedures. You will answer guest enquiries and provide assistance. You will take all incoming phone calls. We are looking for individuals...

  • Franchise Hotel

    1 month ago


    Mississauga, Canada Holiday Inn & Suites Full time

    _This job posting is for a position at a Hotel owned and operated by, an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees._ **About Us** Holiday Inn & Suites Mississauga West - Meadowvale is looking to expand our team! We are looking for enthusiastic...

  • Guest Room Attendant

    1 month ago


    Mississauga, Canada Courtyard by Marriott Toronto Mississauga West Full time

    For some, traveling and being away is fun; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. As a Room Attendant, your contribution helps ensure guests have an enjoyable and comfortable stay. **Our Differences Are What Make Us Great!** At Crescent Hotels & Resorts we strive to create a great place to work where...