Guest Services Representative

2 months ago

Mississauga, Canada Hilton Garden Inn Toronto Airport WestMississauga Full time

**Objective**: To provide the Front Office with Reception Agent services and operational support, in order to service our guests according to Company standards while exceeding their expectations.

**Responsibilities**:

- To provide and display excellent guest service skills, to Company standards.
- To provide superior guest service upon check-in and checkout of each guest.
- To respond to guest problems in a timely and professional manner, utilizing the empowerment process.
- To answer telephones and respond to caller requests, inquiries.
- To complete night shift task lists and audit reports.
- To maintain rate and inventory levels.
- To provide support to all Front Office areas.
- To respond to guest concerns and solicit guest feedback.
- To provide guest safety/security by ensuring confidentiality of guest information, handling guestroom keys and providing safety deposit boxes.
- To maintain guest accounts.
- To handle and operate cash as per Company policies and procedures.
- To participate in the daily pre-shift meetings.
- Other duties, as assigned.

**Qualifications**:

- Minimum of 2 year current Front Office experience in a 4 Star plus environment and/or related experience.
- Excellent interpersonal, communication and customer service skills.
- Computer proficiency with MS Word and Excel required
- Knowledge of OnQ Hilton PMS would be an asset.
- Service-oriented with problem solving and decision making skills.
- Professional detail-oriented and works well in a fast-paced environment.
- Hospitality Management diploma or degree preferred.
- Additional language(s) an asset.
- High school graduation diploma required.
- Must have a valid Ontario G Driver’s License.
- Ability to work a variety of shifts; days, evenings, weekends and holidays

**Job Type**: Part-time

Pay: From $18.55 per hour

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Evening shift
- Holidays
- Weekends as needed

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- front desk or guest service: 2 years (required)

Licence/Certification:

- First Aid Certification (preferred)
- ON G Driver's License (required)

Work Location: In person

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