Guest Services Manager

4 weeks ago

Mississauga, Canada Four Points & Element Toronto Airport Full time

**Job Title**:Guest Services Manager

**Job Type**:Full-Time
**Reporting to**:Front Office Manager

**What do we offer?**
- Hotel Discounts at any Marriott property
- RRSP/DPSP Plan
- Health & Dental Benefits
- Associate Meals
- Wellness Days
- Career Development

**Responsibilities of the Guest Services Manager are**:

- Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety, and emergency procedures, etc.
- Assists in scheduling staff according to labour standards and forecasts occupancy; assigns daily work tasks to employees, and monitors labour costs to stay within departmental budget.
- Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues.
- Up-sell rooms where possible to maximize hotel revenue
- Accurately process all cash and credit card transactions per established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposits, and counting/securing assigned bank.
- Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established

**About the Hotel**:Four Points & Element Toronto Airport is a dual-branded property owned by Easton’s Group of Hotels. This new, eco-friendly hotel is a dual branded property that shares one building with the Four Points by Sheraton Toronto Airport. The fusion of our Marriott hotels allows guests to take advantage of extra amenities like an on-site café, Moment’s restaurant, an indoor pool and whirlpool, a patio for summer BBW’s and over 10,000 square feet of banquet space. Offering fully equipped kitchens, comfortable Westin heavenly beds and sustainable practices such as water filtration systems, shareable bikes and electric car charging stations, you have everything you need to be at your nest, whether you’re visiting Mississauga, Ontario, for a weekend getaway or an extended stay.

**About Easton’s**: The Easton’s Group of Hotels has grown into a major force in the hospitality and service industry across Canada Its flagship hotels include industry-renowned brands such as Marriott/Starwood, Hilton and IHG. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- On-site gym
- On-site parking
- RRSP match

Work Location: In person

  • Guest Service Representative

    2 weeks ago

    Mississauga, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre** **Consultant** **to join our Guest Services team!** **(Mississauga)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Guest Experience Centre Consultant

    2 weeks ago

    Mississauga, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Mississauga)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Guest Experience Centre Consultant

    1 week ago

    Mississauga, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** **(Mississauga)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Guest Experience Centre Consultant

    12 hours ago

    Mississauga, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Mississauaga, ON)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s,...

  • Guest Experience Centre Consultant

    12 hours ago

    Mississauga, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience CentreConsultant** **to join our Guest Services team!** **(Mississauga, ON)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Bilingual Guest Experience Centre Consultant

    1 week ago

    Mississauga, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Mississauga)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt,...

  • Guest Service Manager

    1 month ago

    Mississauga, Canada Hilton Full time

    Guest Service Manager A Guest Service Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Guest Service Manager, you will oversee the Guest Service/Front Office Team which is the main...

  • Guest Service Manager

    1 month ago

    Mississauga, Canada Hilton Full time

    A Guest Service Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Guest Service Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the...

  • Guest Service Manager

    2 days ago

    Mississauga, Canada Hilton MississaugaMeadowvale Full time

    A Guest Service Manager supervises the Guest Service/Front Office team to ensure that Team Members are prepared and well-informed to deliver an exceptional experience to our Guests from check-in through check-out. **What will I be doing?** As Guest Service Manager, you will oversee the Guest Service/Front Office team, which is the main connection between...

  • Guest Service Manager

    1 week ago

    Mississauga, Canada Taps Public House Full time

    **Position: Guest Service Manager** At Taps Public House, we believe that our people are the heart and soul of our business. We are on the lookout for a talented and passionate Guest Service Manager to join our team and help create exceptional dining experiences for our valued guests. If you're a natural leader with a strong focus on customer service, we...

  • Guest Service Manager

    2 weeks ago

    Mississauga, Canada Taps Public House Full time

    **Position: Guest Service Manager** At Taps Public House, we believe that our people are the heart and soul of our business. We are on the lookout for a talented and passionate Guest Service Manager to join our team and help create exceptional dining experiences for our valued guests. If you're a natural leader with a strong focus on customer service, we...

  • Guest Service Manager

    7 days ago

    Mississauga, Canada Taps Public House Full time

    **Position: Guest Service Manager** At Taps Public House, we believe that our people are the heart and soul of our business. We are on the lookout for a talented and passionate Guest Service Manager to join our team and help create exceptional dining experiences for our valued guests. If you're a natural leader with a strong focus on customer service, we...

  • Guest Service Manager

    1 week ago

    Mississauga, Canada Taps Public House Full time

    **Position: Guest Service Manager** At Taps Public House, we believe that our people are the heart and soul of our business. We are on the lookout for a talented and passionate Guest Service Manager to join our team and help create exceptional dining experiences for our valued guests. If you're a natural leader with a strong focus on customer service, we...

  • Guest Services Manager

    3 weeks ago

    Mississauga, Canada Four Points and Element Toronto Airport Full time

    **Hotel Overview**: **About us** **Four Points and Element Toronto Airport Hotel** Unwind in comfort at our Toronto airport hotel. Element Toronto Airport offers thoughtful amenities committed to your wellness and comfort. Our new, eco-friendly hotel is a dual-branded property that shares one building with the Four Points by Sheraton Toronto Airport. The...

  • Guest Services Manager

    3 weeks ago

    Mississauga, Canada Four Points & Element Toronto Airport Full time

    **Job Title**:Guest Services Manager**Job Type**:Full-Time**Reporting to**:Front Office Manager**What do we offer?** - Hotel Discounts at any Marriott property - RRSP/DPSP Plan - Health & Dental Benefits - Associate Meals - Wellness Days - Free Parking - Complimentary Dry Cleaning - Career Development within Easton's Group of Hotels **Responsibilities of...

  • Guest Services Manager

    1 week ago

    Mississauga, Canada Four Points & Element Toronto Airport Full time

    **Job Title**:Guest Services Manager - **Job Type**:Full-Time - **Reporting to**:Front Office Manager - **What do we offer?** - Hotel Discounts at any Marriott property - RRSP/DPSP Plan - Health & Dental Benefits - Associate Meals - Wellness Days - Free Parking - Complimentary Dry Cleaning - Career Development within Easton's Group of...

  • Customer Service Representative

    3 weeks ago

    Mississauga, Canada Guest Supply Canada Full time

    The Customer Service Representative provides customer and Territory Managers support with the sales of hotel and operational supplies. As a front-line service provider to Sysco Guest Supply Canada’s customers, you contribute to our success by providing high-quality service by processing customers’ orders on a scheduled basis and troubleshooting...

  • Customer Service Representative

    4 days ago

    Mississauga, Canada Guest Supply Canada Full time

    The Customer Service Representative provides customer and Territory Managers support with the sales of hotel and operational supplies. As a front-line service provider to Sysco Guest Supply Canada’s customers, you contribute to our success by providing high-quality service by processing customers’ orders on a scheduled basis and troubleshooting...

  • Guest Service Agent

    2 days ago

    Mississauga, Canada A Tapestry Collection by Hilton, Bloom Mississauga Full time

    **Job Overview** Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction. **Responsibilities and Duties** - Welcome guests in a friendly, prompt and professional manner. - Register guests, issue room keys, provide information on hotel services and room...

  • Guest Service Agent

    1 week ago

    Mississauga, Canada Easton's Group of Hotels Inc. Full time

    Job overview Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction. **Responsibilities**: - Welcomes guests in a friendly, prompt, and professional manner. - Register guests, issue room keys, provide information on hotel services and room location; prepare...