Guest Service Representative

2 months ago

Mississauga, Canada Homewood Suites by Hilton TorontoMississauga Full time

**DUTIES**:

- Process guest check-ins and check-outs according to hotel and Brand standards
- Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities. Responds to all guest requests in a timely manner.
- Takes reservations from incoming callers while providing superior service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
- Processing guests accounts
- Handling a cash float
- Providing excellent customer service as per hotel and Brand standards
- Selling and creating room reservations
- To operate various standard office machines such as personal computer, various software, fax, calculator, phone, photocopy machine.
- To determine and evaluate the guest requests in person or over the phone, and to written or verbal instructions.
- Maintain confidentiality of all guests and hotel information
- Liaise in writing and verbally with guests, visitors, enquirers, and hotel staff.
- Perform basic Front Desk tasks and clerical including reservations over the telephone, and ensure a smooth and accurate input.

**QUALIFICATIONS**:

- Prior experience working the front desk at a hotel preferred.
- Good command of the English language is essential, both written and verbal
- Additional languages spoken would be an asset
- Must be neat, professional and well groomed
- Must possess strong organization time management skills, attentive to details
- Must be guest service focused
- Knowledge of OnQ (PMS) would be an asset
- Excellent computer skills
- Experience in a service related position is a must
- Must be able to stand for extended periods of time
- Excellent communication skills
- Positive attitude and outgoing personality is essential
- Must be able to work shifts (days, evenings, weekends and holidays)
- Other duties as assigned

**Salary**: $17.73-$18.23 per hour

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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