Guest Services Representative

3 weeks ago


Mississauga, Canada Hilton Garden Inn Toronto Airport WestMississauga Full time

**Objective**: To provide the Front Office with Reception Agent services and operational support, in order to service our guests according to Company standards while exceeding their expectations.

**Responsibilities**:

- To provide and display excellent guest service skills, to Company standards.
- To provide superior guest service upon check-in and checkout of each guest.
- To respond to guest problems in a timely and professional manner, utilizing the empowerment process.
- To answer telephones and respond to caller requests, inquiries.
- To complete night shift task lists and audit reports.
- To maintain rate and inventory levels.
- To provide support to all Front Office areas.
- To respond to guest concerns and solicit guest feedback.
- To provide guest safety/security by ensuring confidentiality of guest information, handling guestroom keys and providing safety deposit boxes.
- To maintain guest accounts.
- To handle and operate cash as per Company policies and procedures.
- To participate in the daily pre-shift meetings.
- Other duties, as assigned.

**Qualifications**:

- Minimum of 2 year current Front Office experience in a 4 Star plus environment and/or related experience.
- Excellent interpersonal, communication and customer service skills.
- Computer proficiency with MS Word and Excel required
- Knowledge of OnQ Hilton PMS would be an asset.
- Service-oriented with problem solving and decision making skills.
- Professional detail-oriented and works well in a fast-paced environment.
- Hospitality Management diploma or degree preferred.
- Additional language(s) an asset.
- High school graduation diploma required.
- Must have a valid Ontario G Driver’s License.
- Ability to work a variety of shifts; days, evenings, weekends and holidays

**Job Types**: Full-time, Part-time

Pay: From $18.54 per hour

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Evening shift
- Holidays
- Weekend availability

COVID-19 considerations:
All staff and guests required to wear face masks indoors, sanitized stations through out hotel. Hilton Brand and Ontario Government protocols

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- front desk or guest service: 2 years (required)

Licence/Certification:

- First Aid Certification (preferred)
- ON G Driver's License (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)



  • Mississauga, Canada Erin Park Lexus Toyota Full time

    **Consider a career in Retail Automotive as a Guest Service Representative** Erin Park Lexus Toyota is a family run automotive dealership and we are dedicated to providing our guests with experiences that will not only meet, but exceed all of their expectations. At Erin Park, we create Smiles for our Guest and Team Members. We are actively seeking talented...


  • Mississauga, Canada Hilton Garden Inn Toronto Airport WestMississauga Full time

    **Objective**: To provide the Front Office with Reception Agent services and operational support, in order to service our guests according to Company standards while exceeding their expectations. **Responsibilities**: - To provide and display excellent guest service skills, to Company standards. - To provide superior guest service upon check-in and...


  • Mississauga, Canada Hilton Garden Inn Toronto Airport WestMississauga Full time

    **Objective**: To provide the Front Office with Reception Agent services and operational support, in order to service our guests according to Company standards while exceeding their expectations. **Responsibilities**: - To provide and display excellent guest service skills, to Company standards. - To provide superior guest service upon check-in and...


  • Mississauga, Canada Holiday inn Express & Suites Toronto Airport West Full time

    The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests that they’ve made the right choice to stay with us. To deliver a great guest experience - The Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great...


  • Mississauga, Canada Hilton Garden Inn Toronto Airport WestMississauga Full time

    **Objective**: To provide the Front Office with Reception Agent services and operational support, in order to service our guests according to Company standards while exceeding their expectations. **Responsibilities**: - To provide and display excellent guest service skills, to Company standards. - To provide superior guest service upon check-in and...


  • Mississauga, Canada Hilton Garden Inn Toronto Airport WestMississauga Full time

    **Objective**: To provide the Front Office with Reception Agent services and operational support, in order to service our guests according to Company standards while exceeding their expectations. **Responsibilities**: - To provide and display excellent guest service skills, to Company standards. - To provide superior guest service upon check-in and...


  • Mississauga, Canada Nothing Bundt Cakes Full time

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests,...


  • Mississauga, Canada TRU by Hilton Toronto Airport West. Full time

    : The main responsibility of a hotel Guest Service Associate/Night Auditor is to check guests in and out. They verify guests’ registration information and take any further information required, such as identification and period of stay and take cash or process credit cards. Once they have gone through all these procedures, they hand the room key to the...

  • Guest Service Agent

    4 days ago


    Mississauga, Canada Quality Inn and Suites Full time

    Job Overview: **Duties**: - Greet and welcome guests upon arrival - Assist guests with check-in and check-out procedures - Handle guest inquiries and provide information about hotel services - Manage reservations and room assignments - Address guest concerns and resolve issues promptly - Coordinate with other hotel departments to ensure guest satisfaction -...


  • Mississauga, ON, Canada Nothing Bundt Cakes Full time

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests,...


  • Mississauga, Canada Crunch Fitness-Mississauga Full time

    Crunch is best known for our colorful personality and kickass group fitness and training programs that are #OnlyAtCrunch. Crunch Fitness is looking for energetic, enthusiastic people that take PRIDE in delivering great member Service and believe they can provide GREAT member experience that exceeds expectations. Your Role: A Member Services Representative...

  • Guest Service Agent

    4 days ago


    Mississauga, Canada Delta Hotels by Marriott Toronto Mississauga Full time

    You will be responsible to provide great customer service to our hotel guests. This means you will be involved in the welcome and greeting of our guests, check in and check out procedures. You will answer guest enquiries and provide assistance. You take all incoming phone calls. We are looking for individuals who are enthusiastic, and are passionate about...

  • Guest Services

    7 days ago


    Mississauga, Canada Hotel Alt Toronto Airport Full time

    **OVERVIEW** Join us for the summer! Reporting to the Guest Services Manager your internship will mainly focus on the daily operations of the front office department, which includes front desk, reservations and night audit. In the interest of giving you a well-rounded experience, some time will also be spent in Housekeeping, Sales and the Food and beverage...


  • Mississauga, Canada Erin Park Lexus Toyota Full time

    At Erin Park Lexus Toyota we have an exciting opportunity to join our service department as a full time Service Support. This position supports our Service Department by acting as a liaison between service advisors, guests, technicians and Guest Service Representatives. - "Let's Build a Career Together"_ _#erinparkjobs_ As a **Dispatcher/ Service Support...

  • Guest Room Attendant

    4 weeks ago


    Mississauga, Canada Four Points by Sheraton Toronto Mississauga Full time

    **Description**: For some, traveling and being away is fun; however, many travelers miss being home. Out Housekeeping team makes our hotels feel like home. As a Room Attendant, your contribution helps ensure guests have an enjoyable and confomfortable stay. What will I be doing? As a Room Attendant, you would be responsible for cleaning guest rooms and...

  • Guest Room Attendant

    4 weeks ago


    Mississauga, Ontario, Canada Four Points by Sheraton Toronto Mississauga Full time

    For some, traveling and being away is fun; however, many travelers miss being home. Out Housekeeping team makes our hotels feel like home. As a Room Attendant, your contribution helps ensure guests have an enjoyable and confomfortable stay.What will I be doing?As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest...

  • Guest Room Attendant

    4 weeks ago


    Mississauga, Canada Courtyard by Marriott Toronto Mississauga West Full time

    For some, traveling and being away is fun; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. As a Room Attendant, your contribution helps ensure guests have an enjoyable and comfortable stay. **Our Differences Are What Make Us Great!** At Crescent Hotels & Resorts we strive to create a great place to work where...


  • Mississauga, Canada Canadian Blood Services Full time

    Canadian Blood Services is looking for a **Donor Services Representative **to join our dynamic **Donor Relations & Collections ONN **team in Mississauga, ON. **Job category**: Customer service **Job posting ID**: 3977 **Employment status**:Regular part-time **Possible schedule/FTE**:0.5 **Classification**:BT OPSEU 5103 **Salary/Rate of...


  • Mississauga, Canada Saudia Airlines Full time

    **Accountabilities**: - Plans and monitors the implementation of guest services and directs all subordinates to ensure optimum performance. - Manage team in order to carry out routine guest transactions at the point of guest contact at airport and city ticket offices in a polite, timely, and efficient manner so that transactions are promptly logged, and...

  • Guest Attendant

    6 days ago


    Mississauga, Canada Chartwell Retirement Residences Full time

    Chartwell Regency Retirement Residence 29 Mississauga Road North, Mississauga, Ontario L5H 2H7 - Part-Time - Ref: 11065-11-136713 - January 20, 2023 **If you enjoy interacting with others, are caring and passionate about serving the most respected demographic of the Canadian population and love being around similarly driven individuals of diverse...