Director, Service and Performance Management, West

3 weeks ago

Burnaby, Canada PHSA Full time

**Director, Service and Performance Management, WEST Alliance Office**

AO Program Relationship Lead

Burnaby, BC

**PHSA Alliance Office Background and Overview**

The purpose of the PHSA Alliance Office (AO) is to provide overall management and accountability for delivery of the Workplace Evolving Services and Technology (WEST) Agreement, focused on driving transformation of the Services and achieving Desired Outcomes.

PHSA and NTT have committed to work together through joint development and mutual agreement of a Shared Vision (shared intention), six Guiding Principles and Intended Behaviours (behavioural statements), meant to guide the nature of the business relationship and document the mutual primary objectives and aspirations. This commitment assists in establishing a collaborative relationship where all parties have a stake (are Vested®) in the mutual outcomes and work together to achieve same.

The WEST relationship management structure enacts and supports joint policies, practices and governance structures that emphasize the importance of maintaining and enhancing collaborative working relationships, attitudes and behaviours. The governance structure has horizontal or peer-to-peer alignment, ‘two in a box’, because PHSA and NTT are accountable for success, together.

**Role Summary**

In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Director, is accountable for ensuring the WEST Outcomes Architecture which sets out the Desired Outcomes, Objectives, and associated Performance Standards used to guide, measure, and inform the overall performance of the Services is managed effectively and, if agreement by all parties, supports the evolution and transformation of these over the course of the Term to align with and meet the needs and responsibilities of all parties. This position manages multiple, concurrent deliverables within tight timelines and exercises professional judgement involving complex and diverse issues, as well as the need to lead, negotiate, consult and collaborate with a wide variety of Executive Stakeholders and Vendor Representatives. Errors in judgement, decision-making, service timeliness and design have the potential to impact a broad base of HA End Users in the clinical environment.

**What you’ll do**
- Oversees budget & resources for area of responsibility, including approving budget recommendations, allocating resources, monitoring budget performance, planning & adjusting operations. Represents WEST as a member of various PHSA service and/or performance management forums and initiatives.
- Leads, facilitates and reviews with all parties (i.e. AO, NTT, HAs) Performance Standards, including performance against such Performance Standards, as well as related management and operational issues relating to the Performance Standards
- Manages and oversees process development, reporting, monitoring and integration between the HAs and NTT required to support the Service Performance Standards, Management, Outcomes Architecture and Requirements Roadmap.
- Oversee the development, implementation and ongoing monitoring of a Quality Management (QM) and Assurance (QA) Plan by which performance against the Performance Standards is measured, calculated and analyzed; as well as aligns with and support reporting and Monitoring Requirements.
- Adds, deletes or modifies the Performance Standards with the aim of establishing Performance Standard metrics that reflect targets based on historical performance against the Performance Standards, with reference to the Statement of Intent.
- Leads and/or participates in advisory groups, special task groups, and strategic planning teams, providing independent strategic business and service / performance management advice
- Co-Chair and voting member of the WEST Operational Management Committee (OMC).
- Member of the WEST Executive Management Committee, whose accountabilities include the following:

- Developing and implementing the WEST strategy;
- Ensuring alignment to the Statement of Intent;
- Managing the Innovation and Transformation, and Service Delivery programs;
- Championing the achievement of the Desired Outcomes; and
- Other responsibilities, as defined in the Terms of Reference.
- Ensures achievement of the Performance Standards per the terms of the contract, business requirements and strategy for in scope devices. Responsible for service and performance management related process design; and planning & enactment.
- Provides leadership on, and ensures completion of, incident resolution, root cause analysis for major incidents..
- Oversees staff, establishes clear definitions of responsibility, evaluates performance in collaboration with appropriate stakeholders, fosters a posi

  • Lead, West Governance, West-alliance Office

    4 weeks ago

    Burnaby, Canada PHSA Full time

    **Lead, WEST Governance, WEST-Alliance Office** BC Clinical & Support Services Burnaby, BC The Workplace Services and Technology (WEST) Agreement is a PHSA administered program for the provision of workplace services and related technology for the BC Health Organizations (the “BCHOs”). The objective of the WEST Services Agreement is to enhance the...

  • Change Management Lead, West-alliance Office

    5 days ago

    Burnaby, Canada PHSA Full time

    **Change Management Lead, WEST-Alliance Office** BC Clinical & Support Services Burnaby, BC Reporting to the Director, Innovation & Transformation, the Change Management Lead drives and supports comprehensive change management programs in support of the WEST strategic initiatives. The Lead provides an understanding of the change continuum and acts as an...

  • Mechanical Project Manager

    4 weeks ago

    Burnaby, Canada Mountain West Mechanical Full time

    **We are seeking individuals that are looking to work for a company that full supports and respects thier employees.** **Being a young, smaller company there is a lot of opportunity to move into a more senior role as the company continues to grow and expand. If you enjoy learning new skills, taking on responsibility, and working with like-minded driven...

  • Band 4 - Director, Business Service Desk & Product

    1 week ago

    Burnaby, Canada BC Public Service Full time

    Posting Title- BAND 4 - Director, Business Service Desk & Product Transition- Position Classification- Band 4- Union- N/A- Work Options- Hybrid- Location- Burnaby, BC V3J 1N3 CA - Campbell River, BC V9W 6Y7 CA - Chilliwack, BC V4Z 1A7 CA - Fort Nelson, BC V0C 1R0 CA - Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA - Multiple Locations, BC CA (Primary) -...

  • Band 4 - Director of Planning and Land Use

    1 month ago

    Burnaby, Canada BC Public Service Full time

    Posting Title- BAND 4 - Director of Planning and Land Use- Position Classification- Band 4- Union- N/A- Work Options- Hybrid- Location- Burnaby, BC V3J 1N3 CA - Kelowna, BC V1Z 2S9 CA - Multiple Locations, BC CA (Primary) - Victoria, BC V9B 6X2 CA- Salary Range- $102,900.00 - $136,700.11 annually- Close Date- 4/3/2024- Job Type- Regular Full Time- Temporary...

  • Warehouse Operator

    4 weeks ago

    Burnaby, Canada Nu-West Construction Products Full time

    **Summary**: Nu-west Construction Product is the largest Canadian distributors of commercial and industrial construction products. Nu-west has quadrupled in size over the past two years and looking for a Warehouse Operator to growth with 35,000 sqf warehouse facility in North Burnaby. The warehouse operator will be reporting into Branch Manager and will...

  • Program Manager

    4 weeks ago

    Burnaby, Canada CB Canada Full time

    Program ManagerOn behalf of our client, Procom is currently seeking a Program Manager.Program Manager Role Details:This position manages multiple, concurrent deliverables within tight timelines and exercises professional judgement involving complex and diverse issues, as well as the need to lead, negotiate, consult and collaborate with a wide variety of...

  • Band 2 - Manager, Compensation

    1 week ago

    Burnaby, Canada BC Public Service Full time

    Posting Title- BAND 2 - Manager, Compensation- Position Classification- Band 2- Union- N/A- Location- Burnaby, BC V3J 1N3 CA (Primary)- Salary Range- $69,600.00 - $98,399.97 per annum- Close Date- 3/14/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Liquor Distribution Branch- Ministry Branch / Division-...

  • Support Services Manager

    1 month ago

    Burnaby, Canada George Derby Centre Full time

    **Job Summary** Reporting to the Executive Director, the Manager of Support Services is a member of the leadership team and is responsible for the effective delivery of day-to-day Food, Nutrition, Laundry and Housekeeping services by: - Providing effective leadership and direction to Support Services supervisors and staff; - Functioning as the resource...

  • Director, Client Services

    2 days ago

    Burnaby, Canada British Columbia Institute of Technology Full time

    Position Summary BCIT’s Information Technology Services department is seeking a regular, full time (1.0 FTE) Director, Client Services who will provide strategic direction to the delivery of customer-focused IT services to the Institute’s faculty, staff and students. Develops client services strategies, plans and policies, and drives out...

  • Band 2 - Manager, Compensation

    1 week ago

    Burnaby, Canada BC Public Service Full time

    Posting Title- BAND 2 - Manager, Compensation- Position Classification- Band 2- Union- N/A- Work Options- Location- Burnaby, BC V3J 1N3 CA (Primary)- Salary Range- $74,300.00 - $105,000.04 annually- Close Date- 7/11/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Liquor Distribution Branch- Ministry Branch /...

  • Band 3 - Category Manager, Sourcing and Vendor

    1 month ago

    Burnaby, Canada BC Public Service Full time

    Posting Title- BAND 3 - Category Manager, Sourcing and Vendor Performance- Position Classification- Band 3- Union- N/A- Work Options- Location- Burnaby, BC V3J 1N3 CA (Primary)- Salary Range- $86,200.00 - $122,100.01 per annum- Close Date- 5/7/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Public Safety &...

  • Director, Indigenous Health and Cultural Safety

    7 days ago

    Burnaby, Canada BC Mental Health and Substance Use Services Full time

    Director, Indigenous Health and Cultural Safety, Indigenous Health Care BC Mental Health & Substance Use Services Burnaby, BC (Remote) In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement...

  • Director, Strategic Accounts

    1 week ago

    Burnaby, Canada Pacific Blue Cross Full time

    **About Pacific Blue Cross** Pacific Blue Cross (PBC) has been British Columbia's leading benefits provider for over 80 years. We are an independent, not-for-profit society with strong roots in BC’s health care system. We provide health, dental, life, disability, and travel coverage to 1 in 3 British Columbians through employee group plans and individual...

  • Director, Major Accounts

    1 week ago

    Burnaby, Canada Pacific Blue Cross Full time

    **About Pacific Blue Cross** Pacific Blue Cross (PBC) has been British Columbia's leading benefits provider for over 80 years. We are an independent, not-for-profit society with strong roots in BC’s health care system. We provide health, dental, life, disability, and travel coverage to 1 in 3 British Columbians through employee group plans and individual...

  • Area Director

    2 weeks ago

    Burnaby, Canada Arby's Full time

    In a world full of quick service options, Arby's is different and better, we are Premier! Our core values are the Will of a Champion, Passion for People, and Vision of an Owner. When you work at Arby's, it will be more than a job, it will be a place that prioritizes your growth and development while offering a fun atmosphere. We're proud of the food we...

  • Area Director

    3 weeks ago

    Burnaby, Canada Arby's Full time

    In a world full of quick service options, Arby's is different and better, we are Premier! Our core values are the Will of a Champion, Passion for People, and Vision of an Owner. When you work at Arby's, it will be more than a job, it will be a place that prioritizes your growth and development while offering a fun atmosphere. We're proud of the food we...

  • Area Director

    3 weeks ago

    Burnaby, Canada Arby's Full time

    In a world full of quick service options, Arby's is different and better, we are Premier! Our core values are the Will of a Champion, Passion for People, and Vision of an Owner. When you work at Arby's, it will be more than a job, it will be a place that prioritizes your growth and development while offering a fun atmosphere. We're proud of the food we...

  • Warehouse Operator

    1 month ago

    Burnaby, Canada Nu-West Construction Products Full time

    **Summary**: Nu-west Construction Product is the largest Canadian distributors of commercial and industrial construction products. Nu-west has quadrupled in size over the past two years and looking for a Warehouse Operator to growth with 35,000 sqf warehouse facility in North Burnaby. The warehouse operator will be reporting into Warehouse Supervisor and...

  • Complaint Intake Manager

    1 month ago

    Burnaby, Canada Engineers and Geoscientists BC Full time

    **Engineers and Geoscientists British Columbia** is currently searching for a **Complaint Intake Manager** to join our team in Burnaby! The Complaint Intake Manager responds to and delegates all inquiries related to complaints against registrants submitted to the Legislation, Ethics and Compliance Department. This includes managing the intake and processing...