Customer Care Representative

6 months ago

Toronto, Canada MADISON HOMES HOLDINGS Full time

Title Customer Care Representative

Department Customer Care

Reports to Manager, Customer Care

General Description:
The Customer Care Representative is responsible for caring for the needs of the Homeowners through the phase of Occupancy and Post Occupancy warranty needs. Directly supporting the Customer Care Site Office and working very closely with Project Management, Construction, Sales and Property Management in fulfilling the common goal of creating customers for life.

Primary Responsibilities:
Office Set Up
- Responsible for entering the Closing Schedule into Microsoft Outlook Calendar.
- Scheduling Pre-Delivery Inspections with Homeowners relative to the Home Closing Schedule and the pace of construction in Microsoft Outlook Calendar.
- Scheduling Homeowner move in times relative to the determined elevator time blocks in Microsoft Outlook Schedule.
- Responsible for the files and they are organized in the appropriately outlined manner.
- Working with the on-site Customer Care Team in equipping the office with all that is required to conduct Pre-Delivery Inspections with the Homeowners such as Ontario New Home Warranty Forms, Inspection forms, Pre-Delivery Checklist and Sign Off forms.
- Assisting the on-site team in equipping the office with all that is required for home closings such as Key Sign Off Sheets, Keys, Remotes and Closing Gifts.

Construction Inspections
- Entering individual home inspections prior to occupancy, that has been conducted by the Customer Care Team into the Purchaser Agreement System on the day of the inspection.
- Reporting discrepancies to construction in a timely manner. Inspections to be carried out throughout the project.

Home Orientation Preparation
- Working with the on-site Customer Care Team in assembling the Home Care Handbook.
- Assembling Purchaser Closing Packages, consisting of home keys, remotes, common area keys, mailbox keys, security system information and any other items to turned over at time of home closing.

Home Orientations
- Entering the requested items from the Pre-Delivery Inspection conducted by the sites Customer Care Representative into the Purchaser Request System.
- Requests to be entered on the day the Inspection took place, notifying construction in a timely manner.

Home Closings
- Responsible for having contact with the law office for notification of Home Closings.
- Notifying Homeowners once their homes have closed and distributing closing package.
- Ensuring the Key Sign Off Sheet has been properly documented and filed.

Post Occupancy Care
- Accepting Post Occupancy Requests made by Homeowners.
- Entering request into the Purchaser Request System after either the on-site Customer Care Specialist or the Pre-Delivery Inspection Specialist has assessed them.
- Processing Maintenance Care follow up appointments and scheduling in Microsoft Outlook Calendar.

Reporting and Meetings
- Responsible for completing and disturbing weekly reports of site progress to the appropriate persons.
- Maintaining scheduled meetings including sending out reminders prior to the meeting, processing, and distributing meeting minutes for the duration of the project.

Other Duties and Responsibilities:

- Responding to Purchaser correspondences in a timely and professional manner.
- Flexibility with hours of operation in accommodating the needs of the Purchasers, with the expectation of moving from site to site with mínimal notice in accommodating the goals of the company.

Required Skills and Qualifications:

- Strong knowledge of the construction process (low rise experience preferred)
- High level of detail orientation required.
- Will have a positive focus on the Customer (both internal and external)
- Able to exercise initiative and reliability.
- Continuously demonstrates personal integrity though out all daily activities.
- Intelligent and able to learn, with the ability to exercise common sense and good judgment.
- Open minded, (willing to be influenced by the experience and insight of others) resourceful, flexible, and adaptable to change.
- Ability to work in a team environment or on individual basis.
- Strives for quality and continuous improvement.

  • Customer Service Representative

    2 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    About the RoleLocated in the Scarborough area, this position involves making and/or receiving telephone calls on behalf of our clients. As a bilingual representative for Zedd Customer Solutions, you will perform according to established quality assurance standards and within guidelines set forth by the company and the client.Key ResponsibilitiesContact new...

  • Customer Service Representative with Bilingual Skills

    3 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    About Zedd Customer SolutionsWe are a leading customer solutions provider seeking a highly skilled and motivated Bilingual Inbound Sales Representative to join our team in the Scarborough area.Job SummaryThis is a full-time opportunity for an individual who possesses excellent communication skills, a strong work ethic, and a passion for sales and customer...

  • Customer Care Representative

    2 months ago

    Toronto, Canada Baskits INC Full time

    Job Title: Seasonal Customer Care Representative **Location**: Opportunity for in-office or remote position Reports to: Customer Service Manager Purpose: As a Customer Care Representative, you will be the main contact for our customers by receiving orders, and handling any inbound calls, concerns, and inquiries as a member of our Head Office call centre....

  • Customer Care Representative

    6 months ago

    Toronto, Canada Safyre Labs Full time

    Customer Care Representative **Overview** Jewlr is recruiting for a Customer Care Representative to start immediately. We are looking for customer champions who will provide world class service by connecting with our customers, analyzing their needs and offering customized solutions and we will provide training so you can answer all the questions about...

  • Customer Care Representative

    6 months ago

    Toronto, Canada Sonova Full time

    Toronto, CanadaCustomer Care Representative - Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at - **Connect Hearing** as a - **Customer Care Representative**!**Who we...

  • Multilingual Sales Representative

    2 weeks ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    Position Summary:We are seeking a highly skilled Multilingual Sales Representative to join our team at Zedd Customer Solutions in the Scarborough area. As a key member of our sales team, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services while meeting established quality assurance...

  • Customer Care Representative

    6 months ago

    Toronto, Canada Metro Inc. Full time

    **Position Title**:Customer Care Representative **Requisition ID**: 38144 **Career Group (ADSP)**:Administrative **Division**:Qc - Fidélité et engagement consommateur (80300529) **Department**:Marketing and e-Commerce **Work Location**:METRO ON - 5559 DUNDAS STREET W (#A-DUND) **Province**:Canada : Ontario **Position Type**:Permanent **Joining our...

  • Customer Care Representative

    1 month ago

    Toronto, Ontario, Canada Menkes Full time

    Job Title: Customer Care Representative**Job Summary:**We are seeking a highly skilled Customer Care Representative to join our team at Menkes Developments Ltd. As a key member of our Customer Care Team, you will act as a front-line point of contact with homeowners during the Quality Assurance and Pre-Delivery Inspection stages.**Key Responsibilities:**-...

  • Bilingual Customer Care Representative

    5 months ago

    Toronto, Canada Lincoln Electric Company of Canada Full time

    About Lincoln Electric Major Responsibilities: - To report directly to the Manager - Customer Care on an ongoing basis and communicate all relevant matters pertaining to the business unit within the company. As well as to communicate effectively with respect to clarity of direction, approval for decisions and execution of all responsibilities. - To ensure...

  • Bilingual Customer Care Representative

    6 months ago

    Toronto, Canada Lincoln Electric Company of Canada Full time

    Major Responsibilities: - To report directly to the Manager - Customer Care on an ongoing basis and communicate all relevant matters pertaining to the business unit within the company. As well as to communicate effectively with respect to clarity of direction, approval for decisions and execution of all responsibilities. - To ensure Customer Service is the...

  • Bilingual Customer Care Representative

    6 months ago

    Toronto, Canada Lincoln Electric Company of Canada Full time

    **Major Responsibilities**: - To report directly to the Manager - Customer Care on an ongoing basis and communicate all relevant matters pertaining to the business unit within the company. As well as to communicate effectively with respect to clarity of direction, approval for decisions and execution of all responsibilities. - To ensure Customer Service is...

  • Customer Care Centre Representative

    3 weeks ago

    Toronto, Canada Girl Guides of Canada Full time

    Girl Guides of Canada-Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of _A better world, by girls_. Girl Guides of Canada is seeking a **Customer Care...

  • Customer Care Representative

    6 months ago

    Toronto, Canada Kidz Kare Full time

    Kidz Kare is a one-stop resource to support parents on their journey in raising healthy, happy and knowledgeable individuals. We are looking for a customer-oriented service representative to act as a liaison, provide service information and resolve any emerging problems that our clients might face with accuracy and efficiency. The objective is to ensure...

  • Customer Care Representative

    6 months ago

    Toronto, Canada Kidz Kare Full time

    Kidz Kare is a one-stop resource to support parents on their journey in raising healthy, happy and knowledgeable individuals. We are looking for a customer-oriented service representative to act as a liaison, provide service information and resolve any emerging problems that our clients might face with accuracy and efficiency. The objective is to ensure...

  • Customer Care Representative Ii

    5 months ago

    Toronto, Canada Boston Scientific Corporation Full time

    **Work mode**:Hybrid**Onsite Location(s)**:Toronto, ON, CA**Additional Locations**: Canada-ON-Mississauga**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** - At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees,...

  • Bilingual Customer Care Representative

    2 months ago

    Toronto, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the culture! Job Description Summary POSITION TITLE: Bilingual Customer Care Representative REPORTS TO: Customer Experience Manager DEPARTMENT: Consumer Group - Operations BAND LEVEL: L1 Job Description: This is where culture meets opportunity. TTI is a world-class leader in the design, manufacturing,...

  • Inside Sales Representative – Toronto

    6 months ago

    Toronto, Canada Zedd Customer Solutions Full time

    POSITION SUMMARY: Located in the Scarborough area near Markham Rd. and Hwy 401. The Inside Sales Representative shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Sales Representative is expected...

  • Bilingual Customer Care Representative

    6 months ago

    Toronto, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the culture! Job Description Summary **Job Description**: About TTI Canada TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. We cover a wide range of industries, and our customers...

  • Customer Care Representative Ii

    2 months ago

    Toronto, Canada Boston Scientific Corporation Full time

    **Posted Date**: - Aug 19, 2024**Workmode**: - Hybrid**Additional Locations**: Canada-ON-Toronto **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling...

  • New Home Inspector

    5 months ago

    Greater Toronto Area, Canada Fortune Customer Care Professionals Full time

    **Contract Work Description** **New Home Inspector** **Introduction** We are seeking individuals to conduct new home inspections who can be described as diligent, honest and interested in learning more about the construction industry. As a member of our team, you will have the opportunity to work with a variety of construction sites in Southern Ontario,...