Customer Care Representative
6 months ago
**Position Title**:Customer Care Representative
**Requisition ID**: 38144
**Career Group (ADSP)**:Administrative
**Division**:Qc - Fidélité et engagement consommateur (80300529)
**Department**:Marketing and e-Commerce
**Work Location**:METRO ON - 5559 DUNDAS STREET W (#A-DUND)
**Province**:Canada : Ontario
**Position Type**:Permanent
**Joining our team has its advantages**
- Flexible schedule to promote work/life balance
- Telecommuting in hybrid mode
- Group insurance from the first day
- Very competitive pension plan
- Generous holiday policy
- Personal days
- Employee Assistance Program
- Free parking
- Opportunity for professional development
**SUMMARY**:
**SPECIFIC RESPONSIBILITIES**:
- Help customers understand the products and services being offered by METRO
- Promote continued customer interest in the company’s products or services
- Receive and address customer concerns, complaints, requests and other issues
- Conduct necessary research to answer customer and internal client inquiries
- Input facts and draw up structured and concise complaints reports
- Negotiate compensation with customers
- Assist in developing tools and work processes to improve customer service quality
- Act as a back-up receptionist
- Represent Metro Ontario Customer Care in dealings with various company departments, sit on committees and manage problem situations with other departments
**QUALIFICATIONS**:
- College certificate (Communications and/or Public Relations is preferred)
- At least 1 year experience in a Call Centre environment required
- At least 1 to 2 years experience in Customer Service
- Good communication and negotiation skills
- Proficiency in Microsoft Office
- Excellent writing skills
- Proactive problem solving
- Excellent priority management
- Excellent judgement
- Good time management skills
LI-Hybrid
**_The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives._**
**_ We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you._
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