Customer Care Representative

6 months ago


Toronto, Canada Metro Inc. Full time

**Position Title**:Customer Care Representative

**Requisition ID**: 38144

**Career Group (ADSP)**:Administrative

**Division**:Qc - Fidélité et engagement consommateur (80300529)

**Department**:Marketing and e-Commerce

**Work Location**:METRO ON - 5559 DUNDAS STREET W (#A-DUND)

**Province**:Canada : Ontario

**Position Type**:Permanent

**Joining our team has its advantages**
- Flexible schedule to promote work/life balance
- Telecommuting in hybrid mode
- Group insurance from the first day
- Very competitive pension plan
- Generous holiday policy
- Personal days
- Employee Assistance Program
- Free parking
- Opportunity for professional development

**SUMMARY**:
**SPECIFIC RESPONSIBILITIES**:

- Help customers understand the products and services being offered by METRO
- Promote continued customer interest in the company’s products or services
- Receive and address customer concerns, complaints, requests and other issues
- Conduct necessary research to answer customer and internal client inquiries
- Input facts and draw up structured and concise complaints reports
- Negotiate compensation with customers
- Assist in developing tools and work processes to improve customer service quality
- Act as a back-up receptionist
- Represent Metro Ontario Customer Care in dealings with various company departments, sit on committees and manage problem situations with other departments

**QUALIFICATIONS**:

- College certificate (Communications and/or Public Relations is preferred)
- At least 1 year experience in a Call Centre environment required
- At least 1 to 2 years experience in Customer Service
- Good communication and negotiation skills
- Proficiency in Microsoft Office
- Excellent writing skills
- Proactive problem solving
- Excellent priority management
- Excellent judgement
- Good time management skills

LI-Hybrid

**_The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives._**

**_ We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you._



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