Associate Vice President, Payments Client

1 week ago

Toronto, Canada TD Bank Full time

**Work Location**:
Toronto, Ontario, Canada

**Hours**:
37.5

**Line of Business**:
TD Securities

**Pay Details**:
$145,000 - $200,000 CAD

**TD Securities**:
TD Securities (TDS) is one of the world's leading wholesale banks with operations spread across 15 offices globally. It provides a full suite of products and services to corporate and institutional clients through Global Markets (GM), Corporate and Investment Banking (CIB), and Global Transaction Banking (GTB) that collaborate to provide high quality integrated financial solutions.

**TD Bank Group**:
Headquartered in Toronto, Canada. TD Bank offers a full range of financial products and services. We have more than 26 million customers worldwide and 15.3 million active online and mobile customers. Our business segments are; Canadian Retail, U.S. Retail and Wholesale Banking. For our most recent financial information please visit : TD Investor Relations.

TD aims to stand out from its peers by having a differentiated brand - anchored in our proven business model, and rooted in a desire to give our customers, communities, and colleagues the confidence to thrive in a changing world.

**Department Overview**

TD Securities (TDS) is one of the world's leading wholesale banks with operations spread across 15 offices globally. It provides a full suite of products and services to corporate and institutional clients through Global Markets (GM), Corporate and Investment Banking (CIB), and Global Transaction Banking (GTB) that collaborate to provide high quality integrated financial solutions.

The Global Operations and Business Services team is a diverse and dynamic group of people delivering business success through leadership, collaboration and innovation. The team provides critical infrastructure services that support and control the trading, investment and corporate banking functions of TD Securities. Within our core values, we foster a culture of diversity, inclusion and community support/giving.

**Position Overview**

The AVP, Payments Client Solutions in TD Securities will lead the Client Solutions, Business Planning, and Industry Relations Management for TDS Payments. This role will serve as the lead for working with the TDS businesses, enterprise partners, and various Financial Market Infrastructures to identify and plan for the development of client payment solutions and payment standards across TDS globally.

The incumbent requires a deep understanding of payment operations and processing in a multinational financial institution. In this role, they will support our business partners by providing insights on industry standards and technology shaping the payments landscape as well as assessing and addressing client payment needs and pain points across the TDS global footprint.

TD Securities culture is founded in collaboration with a focus on people. The AVP will be responsible to ensure this culture is maintained throughout Payments Operations. The incumbent will be the executive who represents the team throughout TD Securities and the broader TD Bank.

**Accountabilities**
- In partnership with the business, identify and ensure that defined client opportunities related to payment and deposit capabilities are included in the Payment and Deposit Solutions capability set and roadmap by working with the Payments Solutions team
- Collaborate with business to identify Client retention challenges, and work with Payment Solutions to create business capabilities on the roadmap that will mitigate these challenges
- Collaborate with business other TDS teams on Deposit platform strategy, in particular regarding replacement of the legacy multi-currency IDAPS ledger app
- Develop and manage a set of business metrics and KPIs related to the overall Payments Services group
- Lead special projects related to the TDS - AMCB Joint Venture
- Manage and oversee the financial health of the broader payments organization to help identify cost reduction and revenue growth opportunities for payments
- Represent TDS and the Payment teams at committees and liaise with the enterprise Payments and to align and support on strategy with TDS impacts.
- Acts as the primary interface to the various FMI (Financial Market Infrastructures) with which TDS interacts from a payments perspective including acting as TD and/or Canadian FI representative on groups like the Swift CNMG (Canadian National member Group) and global Swift PUG (Platform User Group)
- Provide advice, guidance, and direction to stakeholders as it relates to FMI requirements, industry trends or needs
- Represent TDS in appropriate industry forums (e.g. RWPS (Resiliency of Wholesale Payment Systems) program under auspices of the Bank of Canada)
- In partnership with internal stakeholders, provides advice regarding client servicing and communications needs as it relates to payments
- Oversee the help desk / client support function teams to support ad-hoc inbound payments related queries
- Identify and advise on client se

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