Technical Support Analyst

6 months ago

Brampton, Canada Davis-Standard, LLC Full time

Based in Brampton, ON, the Technical Support Analyst provides level 1 support for employee computer desktop and unified communication services. This position is a member of the Davis Standard global help desk team, reporting to a U.S. based IT Operations Manager, that ensures positive user experience and employee productivity for all Davis Standard locations and remote employees.
- Assists in the use and repair of personal computer hardware, software, and peripherals
- Sets up and configures desktop computers, peripherals and accounts assigning security level
- Installs software and installs and repairs hardware and peripherals
- Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate
- Administers user accounts
- Provides basic troubleshooting, repair, and maintenance for computer equipment
- Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns
- Maintains inventory of equipment
- Use of ticket system to track issues and metrics
- iPhone and mobile device deployments
- Documentation of processes and installs
- Contributes to unit goals by accomplishing related duties as required

**Position Requirements**
- Ability to work with a variety of people and deal with situations diplomatically
- Excellent analytical and problem determination skills. Ability to research problems to a successful conclusion and research alternative solutions to issues
- Consistency in completing routine and detailed tasks; paying attention to details
- Adaptive to change in priorities, ability to be flexible with workload priorities, responds to the unexpected in a prompt, courteous and efficient manner
- Excellent documentation skills. Ability to communicate effectively in both written and oral mediums
- Knowledge of MS Office products and MS Windows Desktop environments.
- Knowledge of computer hardware
- Working knowledge of Exchange Online, Teams and OneDrive
- Team player in a collaborative environment, working effectively with colleagues across the globe
- Able to lift 40 pounds

**Education**: Required
- Associates or better in Computer Science

**Behaviors**: Preferred
- Dedicated: Devoted to a task or purpose with loyalty or integrity

  • Technical Support Analyst

    6 months ago

    Brampton, Canada Yukt Marketing INC Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize and maintain a problems and...

  • Technical Support Analyst

    6 months ago

    Brampton, Canada Insta Software Solution Inc Full time

    Education: College/CEGEP - Experience: 7 months to less than 1 year **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize and maintain a problems...

  • Technical Support Analyst

    7 months ago

    Brampton, Canada Yukt Marketing INC Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...

  • Technical Support Analyst

    6 months ago

    Brampton, Canada Yukt Marketing INC Full time

    Education: College/CEGEP - Experience: 7 months to less than 1 year **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...

  • Technical Analyst

    7 months ago

    Brampton, Canada Data Communications Management - DCM Full time

    **Position**: Technical Analyst **Type**: Full Time, Permanent **Location**: Brampton, ON (Hybrid) DCM is a communication solutions partner that adds value for major companies across North America by creating more meaningful connections with their customers. We pair customer insights and thought leadership with cutting-edge products, modular enabling...

  • technical support analyst

    5 months ago

    Brampton, Canada 13309291 Canada Inc. Full time

    Work Term: PermanentWork Language: EnglishHours: 32 to 40 hours per weekEducation: College/CEGEPExperience: 7 months to less than 1 yearWork settingRelocation costs not covered by employerWilling to relocateConsulting firmPrivate company, corporation or industryPrivate sectorTasksRespond to users experiencing difficulties with computerConsult user guides,...

  • technical support analyst

    5 months ago

    Brampton, Canada 13309291 Canada Inc. Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 32 to 40 hours per weekEducation: Expérience: EducationCollege/CEGEPWork settingRelocation costs not covered by employerWilling to relocateConsulting firmPrivate company, corporation or industryPrivate sectorTasksRespond to users experiencing difficulties with computerConsult user...

  • IT Support Analyst

    2 months ago

    Brampton, Canada Renin Full time

    The IT Support Analyst is responsible for providing user support and resolving technical issues, with a focus on troubleshooting hardware, software, and ERP systems, particularly Microsoft Dynamics Nav. This role involves installing and configuring software and hardware, documenting procedures and issues in an internal ticketing system, and evaluating new...

  • Technical Support Analyst

    4 weeks ago

    Brampton, Ontario, Canada Khalsa IT Services Full time

    Job DescriptionWe are seeking a skilled Technical Support Analyst to join our team at Khalsa IT Services. As a key member of our support staff, you will be responsible for providing technical assistance and troubleshooting services to our clients.Key ResponsibilitiesTo respond promptly and professionally to user inquiries regarding computer-related issues.To...

  • IT Support Analyst

    4 months ago

    Brampton, Canada Agway Metals Inc. - Brampton Full time

    **IT Support Analyst** **Reports To** IT Manager **Job Summary** The IT Support Analyst, under the direction of the IT Manager, will primarily be responsible for providing technical advice and assistance to employees. This role will also troubleshoot errors and fix system issues as they arise. The IT Support Analyst must have a degree or diploma in...

  • Technical Analyst

    4 months ago

    Brampton, Canada City of Brampton Full time

    **Job Description**: **JOB TITLE**:Technical Analyst **DEPARTMENT**:Corporate Support Services **POSTING NUMBER**:106034 **NUMBER OF POSITIONS**:1 **JOB STATUS & DURATION**:Full Time Permanent **HOURS OF WORK**:35 hour workweek **LOCATION**:Hybrid Model*- when working onsite, you will report to the location of West Tower. **SALARY GRADE**:11 **SALARY...

  • IT Support Analyst

    6 months ago

    Brampton, Canada Canon Canada Full time

    **IT Support Analyst** Reporting to the Supervisor, CT, you will provide excellent customer service to our employees as well as troubleshoot and resolve complex end-user issues. **Key Responsibilities**: - Troubleshoot and resolve complex technical issues relating to personal computing and peripheral devices - Troubleshoot various mobile technologies and...

  • Technical Analyst

    4 months ago

    Brampton, Canada Brampton Full time

    Job Description JOB TITLE: Technical Analyst DEPARTMENT: Corporate Support Services POSTING NUMBER: 106034 NUMBER OF POSITIONS: 1 JOB STATUS & DURATION: Full Time Permanent HOURS OF WORK: 35 hour workweek LOCATION: Hybrid Model*– when working onsite, you will report to the location of West Tower. SALARY GRADE: 11 SALARY...

  • Technical Support Specialist

    3 weeks ago

    Brampton, Ontario, Canada 6 Digital Marketing Agency Inc. Full time

    Are you a problem-solver with excellent communication skills?About 6 Digital Marketing Agency Inc.We are a fast-paced digital marketing agency looking for a skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to our clients and employees.Key...

  • Technical Analyst, Education and Outreach Specialist

    3 weeks ago

    Brampton, Ontario, Canada Regional Municipality of Peel Full time

    Role OverviewWe are seeking a highly skilled Technical Analyst to join our team in the Education and Outreach department. As a key member of our team, you will play a critical role in developing and implementing education and outreach initiatives to support ongoing programs within the Public Works Department.

  • Technical Systems Analyst Co-op

    7 months ago

    Brampton, Canada Almag Aluminum Full time

    **JOB DESCRIPTION** Reporting to the Manager of Information Technology & Business Systems. Technical Systems Analyst Co-Op will assess, understand, and analyse technical needs related to business scope and system needs, explore alternative options in collaboration with SR Business Systems Analyst. This role will be responsible for maintaining accessible and...

  • Call Centre Agent

    6 months ago

    Brampton, Canada Core 7 Technologies Inc Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 2 years to less than 3 years - or equivalent experience **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions -...

  • Technical Support Specialist

    4 weeks ago

    Brampton, Ontario, Canada AUREUS INFOTECH INC Full time

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team at AUREUS INFOTECH INC. As a key member of our technical support group, you will be responsible for providing expert-level assistance to users in response to identified difficulties with business systems, networks, and the Internet.ResponsibilitiesLog Management: Collect,...

  • Computer Technician

    7 months ago

    Brampton, Canada Protech Technical Solutions Inc Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: Experience an asset - or equivalent experience **Work setting**: - General office **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems...

  • Technical Support

    3 months ago

    Brampton, Canada Carplaynav Full time

    **About us** Carplaynav is a small business located in Brampton, ON L6T 4Z5. We pride ourselves on our professionalism, innovation, and commitment to overcoming challenges. Our work environment includes: - Modern office setting - Flexible working hours - **Overview**_ - **Key Responsibilities**:_ - Provide real-time technical support to customers,...