IT Support Analyst

2 weeks ago

Brampton, Canada Canon Canada Full time

**IT Support Analyst**

Reporting to the Supervisor, CT, you will provide excellent customer service to our employees as well as troubleshoot and resolve complex end-user issues.

**Key Responsibilities**:

- Troubleshoot and resolve complex technical issues relating to personal computing and peripheral devices
- Troubleshoot various mobile technologies and platforms
- Perform triage and escalate employee requests to appropriate IT teams
- Participate in departmental projects

**To Succeed, You Will Need**:

- Vocational or Technical School Degree in IT Technical Support Services
- 3 years experience in troubleshooting and supporting end-user technology in a corporate environment
- Hardware/software installation and configuration experience
- Verbal and Written communication to understand the complaint and explain the solution
- Troubleshoot and resolve IT problems

**Why Join?**

**HYBRID WORK**

**BENEFITS**
- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability, and wellness programs
- Vacation, Paid Personal Time, and Sick days
- Matching RRSP contribution & Profit-Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships and more

**EMPLOYEE PERKS**
- Free coffee and snacks
- On-site cafeteria and outdoor patio
- Employee gym and fitness centre
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
- Community involvement
- Employee Appreciation Events

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