Technical Analyst

7 months ago

Brampton, Canada Data Communications Management - DCM Full time

**Position**: Technical Analyst
**Type**: Full Time, Permanent
**Location**: Brampton, ON (Hybrid)

DCM is a communication solutions partner that adds value for major companies across North America by creating more meaningful connections with their customers. We pair customer insights and thought leadership with cutting-edge products, modular enabling technology, and services to power our clients’ go-to-market strategies. We help our clients manage how their brands come to life, determine which channels are right for them, manage multimedia campaigns, deploy location-specific and 1:1 marketing, execute custom loyalty programs, and fulfill their commercial printing needs all in one place.

Our extensive experience has positioned us as experts at providing communication solutions across many verticals, including the financial, retail, healthcare, consumer health, energy, and not-for-profit sectors. Thanks to our locations throughout Canada and in the United States, we are able to meet our clients’ varying needs with scale, speed, and efficiency - no matter how large or complex the ask. And we can do it all with advanced data security, regulatory compliance, and bilingual communications, in digital or print.

We are looking for a **Technical Analyst** who will primarily be responsible for providing technical support to our customers on DCM’s E-commerce systems (DCMFLEX), ongoing account maintenance and template creation.

**KEY RESPONSIBILITIES**:

- Provide first-level technical support and training to our clients to effectively utilize our
- Address client inquiries and resolve technical issues promptly and professionally
- Set up and manage online user profiles and customer catalogues
- Create a Quadient Template from an InDesign File and Mapping Data, while working with custom fonts and images

**REQUIREMENTS**:

- In-depth knowledge and experience with Adobe InDesign, Illustrator, Photoshop, Microsoft Office and the Internet
- Strong customer service and problem solving skills with ability to troubleshoot technical system issues
- E-commerce related background and knowledge of JavaScript is an asset

DCM is committed to employment equity and invites resumes from all qualified applicants. Should you require any accommodation throughout the recruitment and selection process, please inform human resources so that we can ensure your equal participation.

**Job Types**: Permanent, Full-time

**Benefits**:

- Dental care
- Paid time off

Work Location: In person

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