technical support analyst

4 months ago

Brampton, Canada 13309291 Canada Inc. Full time
  • Work Term: Permanent
  • Work Language: English
  • Hours: 32 to 40 hours per week
  • Education: College/CEGEP
  • Experience: 7 months to less than 1 yearWork setting
  • Relocation costs not covered by employer
  • Willing to relocate
  • Consulting firm
  • Private company, corporation or industry
  • Private sectorTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service
  • Troubleshoot and resolve technical problemsComputer and technology knowledge
  • Word processing software
  • Business diagram software
  • MS Office
  • MS WindowsTechnical or specialized editing
  • Technical manualsWork conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail
  • SittingPersonal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • HonestyScreening questions
  • Are you willing to relocate for this position?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?

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