technical support analyst
4 months ago
- Work Term: Permanent
- Work Language: English
- Hours: 32 to 40 hours per week
- Education: College/CEGEP
- Experience: 7 months to less than 1 yearWork setting
- Relocation costs not covered by employer
- Willing to relocate
- Consulting firm
- Private company, corporation or industry
- Private sectorTasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Troubleshoot and resolve technical problemsComputer and technology knowledge
- Word processing software
- Business diagram software
- MS Office
- MS WindowsTechnical or specialized editing
- Technical manualsWork conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- SittingPersonal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- HonestyScreening questions
- Are you willing to relocate for this position?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
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