IT Support Analyst

2 months ago


Brampton, Canada Renin Full time

The IT Support Analyst is responsible for providing user support and resolving technical issues, with a focus on troubleshooting hardware, software, and ERP systems, particularly Microsoft Dynamics Nav. This role involves installing and configuring software and hardware, documenting procedures and issues in an internal ticketing system, and evaluating new technology for potential implementation. The analyst will communicate technical details to non-technical staff, coordinate with vendors for system repairs, and manage data updates from external sources. Additionally, assistance with EDI implementation and troubleshooting will be part of the responsibilities.

**Responsibilities**
- Providing user support and helping to resolve their technical issues
- Microsoft 365 Administration and Active Directory user creation/modification
- Troubleshooting hardware and software problems including ERP issues with Microsoft Dynamics Nav
- Installing and configuring software and hardware
- Documenting procedures, and issues for future reference with internal ticketing system
- Testing and evaluating new technology for possible implementation
- Communicating technical details to non-technical staff or clients
- Coordinating with vendors for the repair of system issues
- Gathering and updating information from external vendors into internal data sources
- Assisting with EDI implementation and troubleshooting errors through data analysis

**Skills & Qualifications**
- University degree/diploma in IT
- Hands-on experience with Windows/Mac OS environments
- Excellent problem-solving and communication skills
- Good understanding of computer systems, mobile devices and other tech products
- Able to work independently, with mínimal supervision
- Certification in Microsoft, Networking, Hardware or similar technologies is a plus

Pay: $39,075.66-$70,911.90 per year

**Benefits**:

- Dental care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Work Location: In person



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