Computer Technician

4 months ago

Brampton, Canada Protech Technical Solutions Inc Full time

Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Experience: Experience an asset
- or equivalent experience
**Work setting**:

- General office
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
**Personal suitability**:

- Accurate
- Client focus
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
**Screening questions**:

- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week

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