Manager, Staff Service Centre

3 weeks ago

Edmonton, Canada University of Alberta Full time

**Shared Services Staff Service Centre**:

- Competition No.

**A100152622**
- Closing Date

**Feb 27, 2024**

**This posting is open to current employees at the University of Alberta only. Please indicate your internal status using the "Advertisement" drop down menu when applying.**

This position is a part of the Association of the Academic Staff of the University of Alberta (AASUA).

In accordance with the Administrative and Professional Officer Agreement, this full-time continuing position offers a comprehensive benefits package found on our Benefits Overview page and annual salary range which will be commensurate with qualifications.

**Location - **This role is hybrid with a mix of remote and in-person, with onsite work primarily taking place at Enterprise Square.

**Working for the University of Alberta**
- The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages, and cultures of First Nations, Métis, Inuit, and all First Peoples of Canada, whose presence continues to enrich our vibrant community._

The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day. We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada’s Greenest Employers for over a decade.

Your work will have a meaningful influence on a fascinating cross-section of people—from our students and stakeholders to our renowned researchers and innovators who are quite literally curing diseases, making discoveries, and generating solutions that make the world healthier, safer, stronger, and more just.

**Department Summary**

The Shared Services unit at the University of Alberta is seeking a service oriented, collaborative and innovative individual to join our team in the role of Manager, Staff Service Centre. The Staff Service Centre provides a single point of contact for faculty/staff to contact for information and receive assistance with a range of questions and/or concerns regarding human resources, finance and information technology. The manager ensures the reliable and consistent provision of services taking into consideration the need to constantly update and improve based on changing needs and requirements. In all facets of this role, the Manager, Staff Services Centre endeavors to integrate and advance the University’s commitments to equity, diversity, and inclusivity.

**Position Summary**

Reporting to the Director, Service Delivery & Client Experience, the Manager will research and implement new and innovative methods to provide excellent service to our university staff and the external clients we serve. You will possess a service excellence mind-set and foster a culture of results orientation within the team. You will be an engaging leader that thrives on collaboration with your colleagues to develop and refine processes that are interdependent. Exemplary communication and strength working with faculty, staff and our campus community is essential for success in this role.
This is an exciting opportunity to join Shared Services which is an integral part of our operating model. Continuing to advance our Service Centre, leverage technology and build on a culture of innovation and service in one of the top post-secondary institutions, will be a rewarding and engaging experience.

**Duties**

To excel as a highly effective leader, the Manager, Service Centre will:

- Support, guide and lead a team of client and solution focused individuals
- Foster collaboration, innovation and results to timely resolution of questions, and concerns and represents the high standards of the University
- Demonstrates inclusivity in work processes and work teams and seeks diversity of viewpoints in planning, discussions and decision-making
- Works towards establishing a diverse workforce reflective of the broader community and leverages this to build and strengthen the team
- Builds and grows the team by creating a continuous learning environment and establishing clear performance metrics and recognition of achievements
- Leverages technology; uses data and evidence to inform decisions and provide information on services to the broader community
- Identifies operational challenges, trends and areas of opportunity and provides recommendations for streamlining processes or improving efficiencies

**Minimum Qualifications**
- Bachelor’s Degree in Business, Process Improvement or other related discipline required.
- Equivalent combinations of education and experience will be considered.
- 5 - 8 years of progressively responsible leadership experience with a client focused and customer facing accountability including change management, preferably within a post-secondary and/or public sector unionized environment.
- Extensive knowledge of how Service Management systems function and ho

  • Casual Guest Services Staff

    3 weeks ago

    Edmonton, Canada Providence Renewal Centre Full time

    Guest Service Staff Job Posting - Weekends & Evenings position (some mornings for opening: 7:00 am - 11:00 am) Providence Renewal Centre (PRC) is an ecumenical retreat and conference center, located in south Edmonton on 20 acres of beautifully landscaped grounds. We value Hospitality, Christian Spirituality, Inclusivity, and Respect. If you are looking for...

  • Centre Director

    4 weeks ago

    Edmonton, Canada Sylvan Learning Centre Full time

    **Position Summary**:The centre director is responsible for managing the overall customer experience, sales, and bringing forth ideas on local marketing strategies for the centre to achieve performance goals and grow the centre. The centre director is also responsible for managing the day-to-day centre operations to ensure a consistent quality educational...

  • Centre Director

    3 weeks ago

    Edmonton, Canada Sylvan Learning Centre Full time

    **Position Summary**:The centre director is responsible for managing the overall customer experience, sales, and bringing forth ideas on local marketing strategies for the centre to achieve performance goals and grow the centre. The centre director is also responsible for managing the day-to-day centre operations to ensure a consistent quality educational...

  • Centre Director

    3 weeks ago

    Edmonton, Canada Sylvan Learning Centre Full time

    **Position Summary**:The centre director is responsible for managing the overall customer experience, sales, and bringing forth ideas on local marketing strategies for the centre to achieve performance goals and grow the centre. The centre director is also responsible for managing the day-to-day centre operations to ensure a consistent quality educational...

  • Centre Director

    2 days ago

    Edmonton, Canada Sylvan Learning Centre Full time

    **Position Summary**:The centre director is responsible for managing the overall customer experience, sales, and bringing forth ideas on local marketing strategies for the centre to achieve performance goals and grow the centre. The centre director is also responsible for managing the day-to-day centre operations to ensure a consistent quality educational...

  • Centre Staff

    3 weeks ago

    Edmonton, Canada Kepler Academy Full time

    Do you have a Class 5 Drivers License with commercial driving experience and are you looking for a steady part-time job, working 2 hours in the morning and 2 hours in the afternoon as a bus driver? Kepler wants you in our team! We are looking for part time drivers to ensure children are safely transported to and from our childcare centres. If you meet the...

  • Centre Director

    2 weeks ago

    Edmonton, Alberta, Canada Sylvan Learning Centre Full time

    Position Summary:The centre director is responsible for managing the overall customer experience, sales, and bringing forth ideas on local marketing strategies for the centre to achieve performance goals and grow the centre. The centre director is also responsible for managing the day-to-day centre operations to ensure a consistent quality educational...

  • Assistant Service Manager

    3 days ago

    Edmonton, Canada First Truck Centre Full time

    **Position**:Assistant Service Manager(s)** **Position Type**:Full time - Permanent **Location**: Edmonton AB. **Work Schedule**: Monday to Friday **Position Overview** The Assistant Service Manager is responsible for assisting the Service Manager in the day-to-day operations of the service department including preparing and meeting the department's...

  • Assistant Service Manager

    2 weeks ago

    Edmonton, Alberta, Canada First Truck Centre Full time

    Position:Assistant Service Manager(s)**Position Type:Full time - PermanentLocation: Edmonton AB.Work Schedule: Monday to FridayPosition OverviewThe Assistant Service Manager is responsible for assisting the Service Manager in the day-to-day operations of the service department including preparing and meeting the department's annual budget, reviewing...

  • Customer Service Centre Manager

    3 weeks ago

    Edmonton, Canada Heidelberg Materials US, Inc. Full time

    **AutoReqId**: 17833BR **Pay Class**: Salaried Exempt **Minimum Pay Rate**: $93,700.00 **Maximum Pay Rate**: $140,600.00 **Department**: Customer Services **Line of Business**: Cement Sales **Job Posting**: Heidelberg Materials provides the materials to build our future. Our future is sustainable. Our future is digital. And it goes beyond cement,...

  • Centre Staff

    3 weeks ago

    Edmonton, Canada Kepler Academy Full time

    Kepler Academy was voted Edmonton's Top Choice Child Care Services and we are looking for Assistant Directors to help continue our success! Why should you be a part of Kepler Academy? - We are Edmonton and area's largest childcare provider - Our size and multiple locations allow our employees to realize unmatched career potential including management and...

  • Manager, Member Services Centre

    7 days ago

    Edmonton, Canada Alberta Pensions Services Corporation (APS) Full time

    **Position**: Manager, Member Services Centre **Position Type**: Full-time, Permanent, Management **Location**: Edmonton, Alberta **Classification**: Pay Group VI **Salary Range**: $91,496.00 - $130,709.00 If you enjoy leading and coaching people, improving customer experience, have a collaborative approach, and love learning, let’s talk! What you’re...

  • Manager, Nîsôhkamâtotân Centre

    2 weeks ago

    Edmonton, Canada NAIT Full time

    Nîsôhkamâtotân [Nee-so-ka-ma-to-tan] is a Cree word meaning “let’s help each other”. The Nîsôhkamâtotân Centre is a community gathering place where Aboriginal and non-Aboriginal students can gather to network, study and share their post-secondary learning experiences. It is a place where culture and tradition are welcome and encouraged....

  • Service Centre Manager

    1 week ago

    Edmonton, Canada GoRight Fleet Solutions Full time

    GoRight is an innovator in the transportation maintenance industry. For over 15 years, we have provided customers with exceptional and transformative maintenance solutions. We believe that working with leading-edge technology in our shops is just as important as being innovators in all areas of our business. Working at GoRight is more than a career for our...

  • Service Manager

    2 weeks ago

    Edmonton, Canada Speedy Auto Service Full time

    Job Summary: We are seeking a highly skilled and motivated Service Manager to join our team at Speedy Auto Service/Novus Auto Glass. We have an 11 Bay, fully renovated facility, with brand new equipment, and amazing staff. The Service Manager will be responsible for overseeing the daily operations of the service department, ensuring excellent customer...

  • Nursing Manager

    4 weeks ago

    Edmonton, Canada Providence Centre Full time

    Providence Centre owned and operated by the Sisters of Providence, a Catholic religious community of women, is a home and administrative centre for the Sisters of Providence and Sisters of several Catholic congregations. Providence Centre is an Accredited Long-Term Care facility proud to provide Supportive Living Accommodations to our residents. As Nursing...

  • Wait Staff

    2 weeks ago

    Edmonton, Canada Explore Edmonton Corporation Full time

    **Elevate your Journey with Explore Edmonton!**: The Edmonton Convention Centre is looking for **Wait Staff** to join the Banquets team! As Wait Staff, you will play a critical role in creating exceptional event experiences through rockstar service and a positive attitude. The Edmonton Convention Centre plays a pivotal role in hosting world-class events,...

  • Manager, Analysis and Evaluation

    2 months ago

    Edmonton, Canada Bissell Centre Full time

    **WHO WE ARE** - Are you looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope...

  • Centre Staff

    2 weeks ago

    Edmonton, Alberta, Canada Kepler Academy Full time

    Kepler Academy Inc. - Sun Life Place is looking for a full-time Chef to join our teamDon't miss out on this Monday to Friday, daytime shift opportunity. No evenings or weekendsDo you have a passion for nutrition and it is your life mission to drive healthy eating among children, we want to hear from you This position now qualifies for a Government Wage...

  • Manager, Analysis and Evaluation

    2 weeks ago

    Edmonton, Alberta, Canada Bissell Centre Full time

    WHO WE ARE Are you looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and wellbeing of each individual, Bissell Centre's work is based on building relationships, hope and trust....