Service Centre Manager

3 months ago

Edmonton, Canada GoRight Fleet Solutions Full time

GoRight is an innovator in the transportation maintenance industry. For over 15 years, we have provided customers with exceptional and transformative maintenance solutions. We believe that working with leading-edge technology in our shops is just as important as being innovators in all areas of our business.

Working at GoRight is more than a career for our people. We are a place that lives our values and are committed to delivering exceptional results to our employees and customers. We take our values seriously and are committed to safety, quality, responsiveness, honesty, integrity, and personal initiative every day.

**Job Overview**:
We are growing and are looking to hire a Service Manager for our Edmonton location.
If you are someone who enjoys working on the Service Centre floor, working through process improvement all while managing a small team, we would like to meet you

**What we offer**:

- Excellent industry leading pay.
- Daily pay advances if you need to pay in advance of your normal pay date.
- Comprehensive Benefits - featuring 100% reimbursement on medical and dental, vision, AD&D, affordable STD/LTD, Life and Dependent Life Insurance.
- CareerPath - Company paid personal and professional development.
- Leading edge diagnostic equipment for your career development and growth.
- Paid lunches (Afternoon Shift).
- Bonus for efficiency and productivity.
- Annual Boot and Tool allowance.
- RRSP program includes employer matching your contributions.
- Employee Assistance Plan.
- Safe, clean, bright, and organized work environment.
- Employee referral bonus payment.
- Open, inclusive culture.
- A great place to work

**What you'll be doing**:

- Manage and coach a team of 310T and 310J Technicians.
- Monitor and guide productive team planning and shop floor huddles.
- Conduct regular 1:1 meeting with staff.
- Manage employees to work within standard work procedures and identify waste and areas for improvement.
- Hiring and managing team performance.
- Ensure technician experience and skillsets are to standard to achieve stated business requirements.
- Monitor work to ensure quality and safety is maintained.
- Ensure all work meets company, industry, and regulatory standards.
- Supply tools and training to support technician efficiency.
- Work with OEMs to ensure technical support and training is supplied and up to date.
- Promote a safe work environment and ensure timely reporting of any Health and Safety issues.
- Prepare and monitor annual budget.
- Achieve contributions to budgeted levels or higher.
- Manage expenses in a responsible manner.
- Solicit new business to grow and diversify.
- Build and maintain customer relationships.
- Address customer disputes and concerns in a timely and professional manner.
- Maintain work order and invoice closing within target timeframe.
- Supply quotes to internal and external customers.
- Ensure all requirements are met for processing of warranty for work performed in the shop.
- Assist with accounts receivable for invoicing issues or disputes.
- Monitor scorecards to identify areas for improvement.
- Other work as may be defined.

**Requirements**:

- Truck and trailer parts knowledge.
- Good negotiation skills.
- Strategic thinking and problem-solving skills.
- Strong customer service focus.
- Strong organizational and time management skills.
- Great communication and interpersonal skills.
- Sound computer skills.
- Strong technical skills related to transportation.
- Grade 12 with trade technical training.
- Valid 310T or 310J License.
- Minimum five (5) years of management/supervisory experience.

GoRightHP

At GoRight, we are dedicated to fostering a culture of belonging that enables us to serve the diverse needs of our community effectively. As part of our commitment to equity, diversity, and inclusion, we value applicants who have demonstrated a similar dedication and recognize the importance of diverse perspectives, experiences, and expertise in achieving our mission.

**Stay connected and follow us on social**: LinkedIn, YouTube and Twitter.

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