Manager, End User Technology

3 weeks ago


Regina, Canada SaskEnergy Full time

SaskEnergy is seeking a qualified and motivated individual to join our team. The Manager, End-User Technology & Service Desk is responsible for leading all aspects of the support and improvement of end-user productivity tools and services within the organization. This position ensures end-user tools and services meet business goals and support efficient and effective operations.

Position Details- Non-union - This position is permanent full time.

Key Accountabilities- Manage the development, maintenance, and lifecycle of end-user hardware, productivity tools and services, ensuring alignment with business requirements and organizational goals throughout planning, development, testing, deployment, and support.- Manage escalated issues to ensure timely and effective resolution.- Collaborate with partners, including senior executives, to capture and prioritize relevant requirements of resources and services.-
- Monitor and support business unit performance, team effectiveness and accountability to ensure planned goals result in desired outcomes.- Monitor service level achievement and lead corrective action to bring service levels in line with agreements.- Monitor end-user efficiency tool performance and user satisfaction, making necessary adjustments to improve service quality.- Implement and maintain effective monitoring, incident management, and problem resolution processes.- Ensure effective change management practices are in place for updates and deployments of end-user tools and services.- Oversee the Cloud activities, consisting of road mapping, prioritizing, and deploying productivity and collaboration capabilities on out-of-the-box M365.- Support the adoption and continuous value delivery of efficiency platforms.- Other related duties as assigned.

Knowledge/Skills/Abilities- Degree in Business Administration, Computer Science, Information Technology, or a related field.- Seven (7) years of experience in IT support and end-user productivity management.- Relevant certifications in Information Technology support and end-user productivity management (e.g., ITIL, Microsoft Certified: Modern Desktop Administrator).- Ability to work with senior leaders and Executives effectively.- Experience in project management would be considered an asset.- Ability to foster a culture focused on safety, innovation and teamwork.- Must have a continuing record of professional development and continuous learning.- Strong problem-solving skills and the ability to think strategically.- Strong verbal and written communication skills, with the capacity to interact effectively with technical and non-technical partners.- Ability to prioritize and work under pressure in a fast-paced environment.

A suitable combination of relevant education and experience may also be considered.

Additional Information- A valid Class 5 driver’s license is required.- Travel, including overnight stays away from bid headquarters is required on occasion.

Application Instructions-
- For more information on this position, please contact Human Resources at 306-777-9091.

Closing Date

December 16, 2024

Salary Range

$103,960 - $149,116

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