After Sales Specialist

3 months ago

Toronto, Canada Louis Vuitton Full time

Poste

As an After Sales Specialist, you will be an ambassador of the Brand, with a special focus on After Sales, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand, delivering them the best Client experience and conveying your passion for the product. You will be the voice of your category for Clients and the team in the store.

Missions

**Be an Exceptional After Sales Specialist**
- Achieve individual and team objectives and be accountable for the productivity results of your area of expertise
- Welcome every Client and enhance their experience, setting the example of the best Client experience
- Provide comprehensive advice within your area of expertise to Clients, supporting team members when they have Clients requiring more detailed information
- Perform as a team-player, participate in all activities contributing to the overall objectives of the department
- Develop the highest Brand and product knowledge
- Foster positive and collaborative relationships with the store network and other corporate departments

**Promote and Show Ownership for After Sales**
- Be the ambassador and role model for your area of expertise, demonstrating an active genuine passion and strong enthusiasm for assisting clients
- Master a deep knowledge of your area of expertise and be able to deal with the most demanding Client situations
- Nurture a thorough knowledge of the technical aspects of the product, understand policies and procedures, and store/departmental/ After Sales processes
- Be creative and open-minded when exploring options or recommendations that would be in the manner best for both the client and the company
- Act as a proactive force for the Team Manager in developing the business and be a key contributor to productivity and results

**Support the Team with After Sales**
- Be a partner to the Team Manager in charge of your area of expertise; provide them with feedback (product performance, quality, Client related information, trends, missing opportunities, etc ) which may then be shared the Corporate team
- Be a point of reference on your area of expertise, sharing passion for the brand and inspiring others
- Participate in trainings (group and individual) to share expertise and with intent to improve overall team performance in this area

Profil

As artisans of conversation, committed to strengthening relationships with our clients and stores, your goal is to deliver an enriching experience with every interaction. Your goal is to deliver across all channels, a memorable experience, trustworthy advisement and timely service.

Informations complémentaires

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training within the luxury and retail environment.

Please note, we appreciate all applicants for their interest but only those selected for an interview will be contacted.

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