Help Desk Special Projects Support

3 weeks ago


Ottawa, Canada FULLY MANAGED INC Full time

**About Fully Managed**

Fully Managed is a leader in digital business transformation and managed services. As a ServiceNow Elite partner, we enable organizations to navigate and excel in the digital-first work world. Our mission is #CreatingPeaceOfMind through better IT, customer and employee experiences to make work flow We eat, sleep, and breathe our core five values:

- Fanatical Service
- Absolute Accountability
- Inspiring our People
- Passion for Innovation
- Monomaniacal about Process

We are a team, a family, and a group of world class collaborators who also have A LOT of fun together.

**Key areas of responsibility**:
This is a remote position for a summer student for the period of May 15 - August 30th. The role is to support our technical teams in completing tasks to #creatingpeaceofmind for our customers.
- Complete quality assurance on support tickets and related documents.
- Database - data entry and verification and migration.
- Create and manage documents in a repository.
- Run reports utilizing custom dashboards, PPT and Excel.
- Other duties as needed.

**Skill and knowledge requirements**

We’re flexible but these are a must:

- Proficient in MS Office
- Demonstrated excellent time management and organizational skills.
- Ability to work independently.

**Interested?**

Fully Managed promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act. Fully Managed provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the recruitment process, please advise us if you require any accommodation.

**No recruiters and no phone calls please


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