Help Desk Specialist Level 2

2 weeks ago


Ottawa, Canada 49 Solutions Full time

49 Solutions is currently looking for a Help Desk Specialist Level 2 Consultant to support a client within the Federal Government. As a Help Desk Specialist, you will be responsible for providing technical support and troubleshooting assistance to end-users. This is an excellent contract opportunity for someone with 5+ years of experience.

**Requirements**:

- Minimum of 5 years of experience in a help desk or technical support role
- Experience troubleshooting hardware and software issues
- Excellent customer service and communication skills
- Ability to work independently and in a team environment
- 2 years of experience working with an ITSM ticketing system
- 5 years of experience working with Microsoft SCCM Console or RFP (remote desktop control)
- 5 years of experience within a Canadian Federal Department providing IT support for mobile devices operating in a wireless configuration such as: Tablet (IOS, Windows and/or Android based OS), Cell phone (IOS and/or Android based OS)



  • Ottawa, Canada Akkodis Full time

    Helpdesk, Service Desk and Desktop Support Specialist (Various Levels & Roles)Must be available to work onsite in Ottawa. Only candidates who hold an active Reliability or Secret Clearance or are Eligible for Clearance will be considered. Being bilingual is an asset.Job Description:Successful candidates will be providing various levels of IM/IT services to...


  • Ottawa, Canada Akkodis Full time

    Helpdesk, Service Desk and Desktop Support Specialist (Various Levels & Roles) Must be available to work onsite in Ottawa. Only candidates who hold an active Reliability or Secret Clearance or are Eligible for Clearance will be considered. Being bilingual is an asset . Job Description: Successful candidates will be providing various levels of IM/IT...


  • Ottawa, Canada Akkodis Full time

    Helpdesk, Service Desk and Desktop Support Specialist (Various Levels & Roles)Must be available to work onsite in Ottawa. Only candidates who hold an active Reliability or Secret Clearance or are Eligible for Clearance will be considered. Being bilingual is an asset.Job Description:Successful candidates will be providing various levels of IM/IT services to...


  • Ottawa, Canada Akkodis Full time

    Helpdesk, Service Desk and Desktop Support Specialist (Various Levels & Roles)Must be available to work onsite in Ottawa. Only candidates who hold an active Reliability or Secret Clearance or are Eligible for Clearance will be considered. Being bilingual is an asset.Job Description:Successful candidates will be providing various levels of IM/IT services to...


  • Ottawa, Canada Davidson Violette & Associates Inc. Full time

    Davidson Violette is one of the leading managed service providers in the National Capital Region. We are looking for a strong technical support specialist to join our team. The Technical Support Specialist's role is to deliver high-quality support for all our clients by receiving, prioritizing, documenting and actively resolving end user help requests, and...


  • Ottawa, ON, Canada TRM technologies Inc. Full time

    Our Federal Government client requires a Bilingual HELPDESK SPECIALIST (Level 2) Assist in training personnel providing backup coverage; Conduct periodic user satisfaction surveys and track user problem trends; Develop, implement, and/or participate in the preparation of procedure manuals and documentation for help desk use; A minimum of 5 years...


  • Ottawa, Canada TRM technologies Inc. Full time

    Role And ResponsibilitiesOur Federal Government client requires a Bilingual HELPDESK SPECIALIST (Level 2)They Will Be Responsible ToPerform other related duties incidental to the workLogging and tracking requests for assistance. Monitor facets of the rolled out LIVESCAN System;Assist in training personnel providing backup coverage;Conduct periodic user...


  • Ottawa, Canada TRM technologies Inc. Full time

    Role And ResponsibilitiesOur Federal Government client requires a Bilingual HELPDESK SPECIALIST (Level 2)They Will Be Responsible ToPerform other related duties incidental to the workLogging and tracking requests for assistance. Monitor facets of the rolled out LIVESCAN System;Assist in training personnel providing backup coverage;Conduct periodic user...


  • Ottawa, Canada TRM technologies Inc. Full time

    Role And ResponsibilitiesOur Federal Government client requires a Bilingual HELPDESK SPECIALIST (Level 2)They Will Be Responsible ToPerform other related duties incidental to the workLogging and tracking requests for assistance. Monitor facets of the rolled out LIVESCAN System;Assist in training personnel providing backup coverage;Conduct periodic user...


  • Ottawa, ON, Canada TRM technologies Inc. Full time

    Role And Responsibilities Our Federal Government client requires a Bilingual HELPDESK SPECIALIST (Level 2) They Will Be Responsible To Perform other related duties incidental to the work Logging and tracking requests for assistance. Monitor facets of the rolled out LIVESCAN System; Assist in training personnel providing backup coverage; Conduct...


  • Ottawa, Canada Euro Tile & Stone Full time

    **About the Euro Tile & Stone**: Euro Tile & Stone provides carefully curated collections of porcelain tile, marble and countertops sourced all over the world coupled with exceptional service, expertise and supply chain to deliver an excellent client experience. We help to transform our client’s space to create the atmosphere, the vibe, the feeling...


  • Ottawa, Canada Sectigo Full time

    **Who We Are!**: At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night. **“When people think Online trust management, they think Sectigo because we offer our customers **unparalleled** peace of mind.”** How we show up with each other and our customers every day is just as important, and we...


  • Ottawa, Canada sectigo Full time

    **JOB SUMMARY**: Reporting to Validation Manager, the Validation Specialist is responsible for researching, gathering, and validating qualified information for customers purchasing and managing SSL certificates products with the purpose of ensuring adherence to Sectigo’s strict validation policies and procedures. **JOB RESPONSIBILITIES**: - Responsible...

  • Front Desk Manager

    7 days ago


    Ottawa, Canada Scissors Hair Studio Full time

    We are seeking a skilled Front Desk Manager to join our team! As a Front Desk Manager, you will be responsible for overseeing the front desk operations and providing excellent customer service to our clients. Your main duties will include managing appointments, handling cash and transactions, supporting financial aspects related to the business, and...


  • Ottawa, Canada EDC Full time

    **Service Desk Analyst** - 0004CJ **Posting Date**: Jun 8, 2023, 3:17:18 PM **Primary Location**: Ontario-Ottawa **Job Type**: Permanent **Schedule**: Full-time Export Development Canada (EDC) is a financial Crown corporation dedicated to helping Canadian businesses make an impact at home and abroad. EDC offers financial products and knowledge to help...


  • Ottawa, Canada Maplesoft Group Full time

    Maplesoft Group is currently seeking a Business Systems Analyst - Level 2 - Appian Specialist for our federal government client in the National Capital region. The following responsibilities are associated with the “Statement of Work” but are not limited to: **Responsibilities**: - Develop and document a detailed statement of requirements for the...


  • Ottawa, Canada CFMWS Full time

    **WHO WE ARE** CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and...

  • Help Desk, Tier 3

    3 weeks ago


    Ottawa, Canada FULLY MANAGED INC Full time

    **Who are you, Fully Managed®?** We’re a fast-paced IT solutions and services company that has a “Get ’er done” attitude which links our passion for achieving our core purpose of #CreatingPeaceOfMind for everyone. We eat, sleep, and breathe our core five values of: - Fanatical Service - Absolute Accountability - Inspiring our People - Passion for...


  • Ottawa, Canada Smith Induspac Full time

    **Machine operator (Level 2) / Isowa Take Off** You live in the **West part of Ottawa** and want to work at a **few minutes drive **from your home? You want to work **from 7:00 to 15:30, Monday to Friday**? You want to join a **fast growing company** and be contributor of the company’s **success**? Then we may have the perfect job for you! **What we...


  • Ottawa, Canada InterRent REIT Full time

    The Opportunity InterRent REIT is looking for an IT Help Desk Assistant CO-OP Student to join its Oakville team on a full-time basis for the summer term. You will have the opportunity to learn and be involved in all aspects of IT Helpdesk Support across a wide range of platforms (Windows, OSX, IOS, Android). What will make you successful in this role is your...