Front Desk Agent and Night Auditor
6 days ago
**Guest Service Representative - Full Time / Part Time**
Description: As a Hotel Guest Service Representative, you are the first point of contact for guests and provide essential services to ensure their stay is comfortable and enjoyable. You will handle guest check-in and check-out, answer inquiries, provide information about the hotel and its amenities, and assist with any guest requests or issues.
**Responsibilities**:
- **Guest Check-In/Check-Out**:Greet guests upon arrival in a friendly and welcoming manner. Collect necessary guest information, including identification and payment details. Assign rooms, issue keys, and provide information about room features and hotel policies. Process check-outs, collect payments, and handle any billing inquiries.
- **Customer Service**:Respond to guest inquiries, requests, and complaints promptly and professionally. Provide information about hotel services, local attractions, and dining options. Offer assistance with luggage, transportation, and other guest needs.
- **Administrative Duties**:Maintain accurate records of guest interactions, reservations, and room assignments. Handle cash, credit card transactions, and balance daily cash reports. Complete paperwork related to guest accounts, billing, and reservations.
- **Security and Safety**:Monitor the hotel's security system and report any suspicious activities. Follow safety and emergency procedures, including evacuations, if necessary.
- **Problem Resolution**:Resolve guest complaints and issues efficiently, aiming for guest satisfaction. Notify management of any unresolved problems or unusual situations.
- **Collaboration**:Coordinate with housekeeping, maintenance, and other hotel staff to fulfill guest requests and ensure room readiness.
- **Front Desk Operations**:Keep the front desk area clean, organized, and well-maintained. Maintain a working knowledge of hotel facilities, services, and promotions.
**Requirements**:
- Preferred Post-Secondary Education Experience with Opera an asset Must have previous skills in Guest Services (i.e. Cashier).
- Must be mathematically inclined. Computer literate. Ability to work in a fast paced environment.
- Detail oriented and organized.
- Excellent communication skills.
- Available to work a flexible schedule, nights, weekends and holidays.
We thank all applicants for their interest in this position. Only applicants selected for an interview will be contacted.
Staybridge Suites Guelph is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
**Job Types**: Part-time, Full-time
**Salary**: $17.05-$18.35 per hour
**Benefits**:
- Dental care
- Extended health care
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Overtime
- Weekends as needed
Supplemental pay types:
- Overtime pay
**Experience**:
- Hotel front desk: 1 year (required)
Work Location: In person
-
Night Auditor/front Desk Agent
2 weeks ago
Guelph, Canada Staybridge Suites Full time**Night Auditor / Guest Service Representative - Full Time** Description: Run all night audit programs and complete paperwork involved to reconcile daily hotel transactions in a timely and accurate manner To check in/check out guests in a friendly and professional manner ensuring accuracy of all information/billing and achieving standards. To carry out all...
-
Night Auditor/front Desk Agent
1 week ago
Guelph, Canada Staybridge Suites Full time**Night Auditor / Guest Service Representative - Full Time** Description: Run all night audit programs and complete paperwork involved to reconcile daily hotel transactions in a timely and accurate manner To check in/check out guests in a friendly and professional manner ensuring accuracy of all information/billing and achieving standards. To carry out all...
-
Front Desk Agent/night Auditor
1 week ago
Guelph, Canada Royal Inn & Suites Full time**Qualifications**: - **Highschool Diploma Required;**: - **Computer literate;**: - **Payment handling experience mandatory;**: - **Willing to work with a flexible schedule including weekends and holidays;**: - **Customer service and hotel experience, especially Five Star software experience are great assets;**: - **Clear police check;** **Main...
-
Front Desk Agent
3 weeks ago
Guelph, Canada Splitsville Entertainment Guelph Full timeSplitsville Entertainment is Canada’s premier family entertainment center! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience Are you quick on your feet? Do you have a passion for bowling, customer service and creating...
-
Night Auditor and Front Desk Agent
2 weeks ago
Guelph, Canada Fairfield Inn and Suites Guelph Full timePerform Night Audit functions for 2-3 shifts in a week on Friday and Saturday - Perform Front Desk day / afternoon functions for 2-3 shifts/week - Perform Check-In and Check-Out procedures - Register guests using the ARRIVALS and DEPARTURES procedure and assign rooms, accommodating special requests whenever possible. - Understand credit and cash handling...
-
Front Desk Agent and Night Auditor
6 days ago
Guelph, Canada Staybridge Suites Full timePromptly and effectively, deal with guest complaints and requests. - Check guests in and out efficiently and in a friendly manner and take reservation requests efficiently. - Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Hotel. - Be very knowledgeable of...
-
Night Auditor
2 weeks ago
Guelph, Canada Royal Inn & Suites Full time**Qualifications**: - **Highschool Diploma Required;**: - **Computer literate;**: - **Payment handling experience mandatory;**: - **Willing to work with a flexible schedule including weekends and holidays;**: - **Customer service and hotel experience, especially Five Star software experience are great assets;**: - **Clear police check;** **Main...
-
Front Desk Manager
2 weeks ago
Guelph, Canada Fairfield Inn and Suites Guelph Full timeManages the Front Desk and Front Desk Operations, including Checkins, Checkouts, Guest Experience etc. *Builds and contributes to a service culture that is characterized by empowered guest service specialists, providing engaging service and creating memorable experiences. - Manage Brand Standards Audits - Manage Guest Customer Satisfaction Scores and...
-
Front Desk Administrator
6 days ago
Guelph, Canada Ceva Animal Health Canada Full timeWe are currently seeking a Front Desk Administrator who is passionate about internal customer service! **About Us** Ceva Animal Health Canada established itself in Canada with the acquisitions of CentaurVA Animal Health and Vetech Laboratories in October 2011. Our Canadian presence expanded during 2019 when we acquired IDT Biologika subsidiary Gallant...
-
Front Desk Agent
7 days ago
Guelph, Canada Fairfield Inn and Suites Guelph Full timePerform Check-In and Check-Out procedures - Register guests using the ARRIVALS and DEPARTURES procedure and assign rooms, accommodating special requests whenever possible. - Understand credit and cash handling policies and procedures. - Answer phone calls in a timely and professional manner. - Interprets guest needs and provides exceptional service. -...
-
Part-time Night Auditor
2 weeks ago
Guelph, Canada Days Inn Guelph Full time**Position: Night auditor. The shifts are nights from 11pm to 7am on Saturday and Sunday -OR- Sunday and Monday night. Must be able to work alone and independently. Previous hotel experience an asset.** **JOB OVERVIEW**: Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet owner and...
-
Front Desk Associate
1 week ago
Guelph, Canada Fairfield Inn and Suites Guelph Full timePerform Check-In and Check-Out procedures - Register guests using the ARRIVALS and DEPARTURES procedure and assign rooms, accommodating special requests whenever possible. - Understand credit and cash handling policies and procedures. - Answer phone calls in a timely and professional manner. - Interprets guest needs and provides exceptional service. -...
-
Front Desk Receptionist/pre-tester
1 week ago
Guelph, Canada Edinburgh Optometry Full timeEdinburgh Optometry is seeking a full time Front Desk Receptionist/Pre-Tester. We are a multi-optometrist, multi-optician, full-scope family eye care clinic dedicated to providing patients with the most comprehensive, friendly and technologically up-to-date eyecare. **Front Desk Duties** - Greet patients and confirm details in patients file - Check patients...
-
Front Desk Customer Service Representative
6 days ago
Guelph, Canada King Cleaners Full timeDry Cleaning & Laundromat Front Desk Attendant **(15-20 hours per week) Must be available 3-8PM on weekdays and full-days on weekends, holidays and as needed - Starting Wage 17.20/HR** We are seeking a friendly and enthusiastic Front Desk Attendant to join our team. In this role, you will be the face of our business, providing excellent customer service to...
-
Guest Services Agent
4 days ago
Guelph, Canada Comfort Inn Guelph Full timeGUEST SERVICES AGENT - Part -Time & On Call We need someone for Thursday 3pm - 11pm, and then available on call. With the holiday and flu season among us, there will be a lot of holiday requests and unfortunately as well people may fall ill. This person would cover off for those shifts as we become aware. - **NIGHT SHIFT 11:00pm - 7:00am & AFTERNOON SHIFT...
-
Guest Services Agent
2 weeks ago
Guelph, Canada Comfort Inn Guelph Full timeGUEST SERVICES AGENT - Part -Time & On Call We need someone for Thursday 3pm - 11pm, and then available on call. With the holiday and flu season among us, there will be a lot of holiday requests and unfortunately as well people may fall ill. This person would cover off for those shifts as we become aware. - **NIGHT SHIFT 11:00pm - 7:00am & AFTERNOON SHIFT...
-
Front Desk Receptionist/pre-tester
1 week ago
Guelph, Canada Edinburgh Optometry Full timeEdinburgh Optometry is seeking a full time Front Desk Receptionist/Pre-Tester. We are a full-scope family eye care clinic dedicated to providing patients with the most comprehensive, friendly and technologically up-to-date eyecare. **Front Desk Duties** - Greet patients and confirm details in patients file - Check patients in and out - Take payments -...
-
Front Desk Receptionist/pre-tester
2 weeks ago
Guelph, Canada Edinburgh Optometry Full timeEdinburgh Optometry is seeking a full time Front Desk Receptionist/Pre-Tester. We are a multi-optometrist, multi-optician, full-scope family eye care clinic dedicated to providing patients with the most comprehensive, friendly and technologically up-to-date eyecare. **Front Desk Duties** - Greet patients and confirm details in patients file - Take...
-
Front Desk Administrator
7 days ago
Guelph, Canada Ceva Animal Health Canada Full timeWe are currently seeking a Front Desk Administrator for a maternity leave contract who is passionate about internal customer service! **About Us** Ceva Animal Health Canada established itself in Canada with the acquisitions of CentaurVA Animal Health and Vetech Laboratories in October 2011. Our Canadian presence expanded during 2019 when we acquired IDT...
-
Front Desk Associate
4 days ago
Guelph, Canada Fairfield Inn and Suites Guelph Full timeJob description - Perform Check-In and Check-Out procedures - Register guests using the ARRIVALS and DEPARTURES procedure and assign rooms, accommodating special requests whenever possible. - Understand credit and cash handling policies and procedures. - Answer phone calls in a timely and professional manner. - Interprets guest needs and provides exceptional...