Night Auditor/front Desk Agent

5 days ago


Guelph, Canada Staybridge Suites Full time

**Night Auditor / Guest Service Representative - Full Time**

Description: Run all night audit programs and complete paperwork involved to reconcile daily hotel transactions in a timely and accurate manner

To check in/check out guests in a friendly and professional manner ensuring accuracy of all information/billing and achieving standards. To carry out all Front Desk and cashiering duties achieving accuracy and logical work sequence in accordance with the standards. To be responsible for the security of cash and keys, following procedures. To answer the switchboard in a friendly, courteous manner ensuring messages are recorded and promptly passed on in line with Hotel and Company Policy. To be proficient in the taking of hotel reservations and "sell" from the top in order to maximize average room rate. To be competent in the use of the computer in line with laid down procedures. To liaise with the Housekeeper and Maintenance regarding the availability of rooms in order to contribute to the smooth running of the hotel and the satisfaction of our guests. To carry out guest business services (i.e. send faxes, photocopying etc) as required by the guest ensuring correct charges for all business services. To be alert to/respond to guest needs ensuring special requests are channeled through to the appropriate department. To positively respond to guest queries, requests for information in line with Hotel Policy. To ensure full completion of all duties relating to the shift and a concise hand over in order to assist the smooth running of the hotel and guest satisfaction. To be aware of procedures to follow in the event of emergency in accordance with Hotel and Company Policy. All other duties as required.

Requirements: Preferred Post-Secondary Education Experience with Opera an asset Must have previous skills in Guest Services (i.e. Cashier). Must be mathematically inclined. Computer literate. Ability to work in a fast paced environment. Detail oriented and organized. Excellent communication skills. Available to work a flexible schedule, nights, weekends and holidays.

We thank all applicants for their interest in this position. Only applicants selected for an interview will be contacted.

Staybridge Suites Guelph is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

**Job Types**: Part-time, Full-time

**Salary**: $15.80-$16.20 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift
- Holidays
- Night shift
- Overtime
- Weekend availability

COVID-19 considerations:
All employees are told to wear a mask at all times. All areas are disinfected and sanitized in a timely manner.



  • Guelph, Canada Staybridge Suites Full time

    **Night Auditor / Guest Service Representative - Full Time** Description: Run all night audit programs and complete paperwork involved to reconcile daily hotel transactions in a timely and accurate manner To check in/check out guests in a friendly and professional manner ensuring accuracy of all information/billing and achieving standards. To carry out all...


  • Guelph, Canada Royal Inn & Suites Full time

    **Qualifications**: - **Highschool Diploma Required;**: - **Computer literate;**: - **Payment handling experience mandatory;**: - **Willing to work with a flexible schedule including weekends and holidays;**: - **Customer service and hotel experience, especially Five Star software experience are great assets;**: - **Clear police check;** **Main...


  • Guelph, Canada Staybridge Suites Full time

    **Guest Service Representative - Full Time / Part Time** Description: As a Hotel Guest Service Representative, you are the first point of contact for guests and provide essential services to ensure their stay is comfortable and enjoyable. You will handle guest check-in and check-out, answer inquiries, provide information about the hotel and its amenities,...

  • Front Desk Agent

    3 weeks ago


    Guelph, Canada Splitsville Entertainment Guelph Full time

    Splitsville Entertainment is Canada’s premier family entertainment center! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience Are you quick on your feet? Do you have a passion for bowling, customer service and creating...


  • Guelph, Canada Fairfield Inn and Suites Guelph Full time

    Perform Night Audit functions for 2-3 shifts in a week on Friday and Saturday - Perform Front Desk day / afternoon functions for 2-3 shifts/week - Perform Check-In and Check-Out procedures - Register guests using the ARRIVALS and DEPARTURES procedure and assign rooms, accommodating special requests whenever possible. - Understand credit and cash handling...


  • Guelph, Canada Staybridge Suites Full time

    Promptly and effectively, deal with guest complaints and requests. - Check guests in and out efficiently and in a friendly manner and take reservation requests efficiently. - Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Hotel. - Be very knowledgeable of...

  • Night Auditor

    2 weeks ago


    Guelph, Canada Royal Inn & Suites Full time

    **Qualifications**: - **Highschool Diploma Required;**: - **Computer literate;**: - **Payment handling experience mandatory;**: - **Willing to work with a flexible schedule including weekends and holidays;**: - **Customer service and hotel experience, especially Five Star software experience are great assets;**: - **Clear police check;** **Main...

  • Front Desk Manager

    2 weeks ago


    Guelph, Canada Fairfield Inn and Suites Guelph Full time

    Manages the Front Desk and Front Desk Operations, including Checkins, Checkouts, Guest Experience etc. *Builds and contributes to a service culture that is characterized by empowered guest service specialists, providing engaging service and creating memorable experiences. - Manage Brand Standards Audits - Manage Guest Customer Satisfaction Scores and...


  • Guelph, Canada Ceva Animal Health Canada Full time

    We are currently seeking a Front Desk Administrator who is passionate about internal customer service! **About Us** Ceva Animal Health Canada established itself in Canada with the acquisitions of CentaurVA Animal Health and Vetech Laboratories in October 2011. Our Canadian presence expanded during 2019 when we acquired IDT Biologika subsidiary Gallant...


  • Guelph, Canada Days Inn Guelph Full time

    **Position: Night auditor. The shifts are nights from 11pm to 7am on Saturday and Sunday -OR- Sunday and Monday night. Must be able to work alone and independently. Previous hotel experience an asset.** **JOB OVERVIEW**: Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet owner and...


  • Guelph, Canada Edinburgh Optometry Full time

    Edinburgh Optometry is seeking a full time Front Desk Receptionist/Pre-Tester. We are a multi-optometrist, multi-optician, full-scope family eye care clinic dedicated to providing patients with the most comprehensive, friendly and technologically up-to-date eyecare. **Front Desk Duties** - Greet patients and confirm details in patients file - Check patients...


  • Guelph, Canada King Cleaners Full time

    Dry Cleaning & Laundromat Front Desk Attendant **(15-20 hours per week) Must be available 3-8PM on weekdays and full-days on weekends, holidays and as needed - Starting Wage 17.20/HR** We are seeking a friendly and enthusiastic Front Desk Attendant to join our team. In this role, you will be the face of our business, providing excellent customer service to...

  • Guest Services Agent

    2 weeks ago


    Guelph, Canada Comfort Inn Guelph Full time

    GUEST SERVICES AGENT - Part -Time & On Call We need someone for Thursday 3pm - 11pm, and then available on call. With the holiday and flu season among us, there will be a lot of holiday requests and unfortunately as well people may fall ill. This person would cover off for those shifts as we become aware. - **NIGHT SHIFT 11:00pm - 7:00am & AFTERNOON SHIFT...

  • Guest Services Agent

    24 hours ago


    Guelph, Canada Comfort Inn Guelph Full time

    GUEST SERVICES AGENT - Part -Time & On Call We need someone for Thursday 3pm - 11pm, and then available on call. With the holiday and flu season among us, there will be a lot of holiday requests and unfortunately as well people may fall ill. This person would cover off for those shifts as we become aware. - **NIGHT SHIFT 11:00pm - 7:00am & AFTERNOON SHIFT...


  • Guelph, Canada Edinburgh Optometry Full time

    Edinburgh Optometry is seeking a full time Front Desk Receptionist/Pre-Tester. We are a full-scope family eye care clinic dedicated to providing patients with the most comprehensive, friendly and technologically up-to-date eyecare. **Front Desk Duties** - Greet patients and confirm details in patients file - Check patients in and out - Take payments -...


  • Guelph, Canada Edinburgh Optometry Full time

    Edinburgh Optometry is seeking a full time Front Desk Receptionist/Pre-Tester. We are a multi-optometrist, multi-optician, full-scope family eye care clinic dedicated to providing patients with the most comprehensive, friendly and technologically up-to-date eyecare. **Front Desk Duties** - Greet patients and confirm details in patients file - Take...


  • Guelph, Canada Ceva Animal Health Canada Full time

    We are currently seeking a Front Desk Administrator for a maternity leave contract who is passionate about internal customer service! **About Us** Ceva Animal Health Canada established itself in Canada with the acquisitions of CentaurVA Animal Health and Vetech Laboratories in October 2011. Our Canadian presence expanded during 2019 when we acquired IDT...

  • Front Desk Agent

    4 days ago


    Guelph, Canada Fairfield Inn and Suites Guelph Full time

    Perform Check-In and Check-Out procedures - Register guests using the ARRIVALS and DEPARTURES procedure and assign rooms, accommodating special requests whenever possible. - Understand credit and cash handling policies and procedures. - Answer phone calls in a timely and professional manner. - Interprets guest needs and provides exceptional service. -...


  • Guelph, Canada Comfort Inn Guelph Full time

    GUEST SERVICES AGENT **_NIGHT SHIFT 11:00pm - 7:00am (Monday, Tuesday, Wednesday, Friday)_** **_+ Midnight Shift Premium_** DEPARTMENT: Front Desk REPORTS TO: Guest Services Manager Supervisor **QUALIFICATIONS**: - Minimum grade 12 education. - College or University Hotel/Hospitality Management Diploma an asset - At least 2 years prior experience with...


  • Guelph, Canada Fairfield Inn and Suites Guelph Full time

    Perform Check-In and Check-Out procedures - Register guests using the ARRIVALS and DEPARTURES procedure and assign rooms, accommodating special requests whenever possible. - Understand credit and cash handling policies and procedures. - Answer phone calls in a timely and professional manner. - Interprets guest needs and provides exceptional service. -...