Transactional Benefit Administrator
2 weeks ago
**Quick Facts**
**Role**:Transactional Benefit Administrator
**Industry**: Fintech/Insurtech
**Company Size**: 75-100 people
**About Us**
In May 2021, Sterling merged with Riverview Insurance Solutions based out of Red Deer, Alberta. We are hiring for a Transactional Benefit Administrator to work with the Riverview team, out of their office.
**About the Role**
The Transactional Benefit Administrator plays a crucial role on the Client Services Team at Sterling Capital Brokers. The Client Services Team is responsible for client satisfaction and retention, by providing high quality support and account management. The Transactional Benefit Administrator plays a key role in supporting the Benefit Administrators and Account Managers, by providing daily support for resolving plan member and plan administrator queries. This role requires attention to detail, experience in Excel and other online platforms, and can work successfully on a team. The role will report into the Regional Director of Client Services, and will work side-by-side with our experienced team of representatives.
**Your Day-to-Day**
Sterling is a rapidly growing and evolving business, but you can expect your day to involve the following projects and initiatives:
- Maintaining plan member information in a wide variety of online platforms inclusive of our internal system, SCBConnect
- Supporting the benefit administrators and account managers in providing timely resolution to client issues
- Preparing and comparing census documents in Excel
- Producing policy documents
- Attending client service team huddles and training sessions
- Attending carrier training sessions
- Developing a deep understanding of the Group Benefits industry
- Supporting claims escalations for our clients
**Requirements for The Role**
- Experience in Account Management, Client Services, or Customer Success is preferred
- Experience with MS Office Suite is required (particularly Excel)
- Experience in the Group Benefits industry (or financial services industry) preferred
- Experience with large insurance carriers is preferred
- Ability to prioritize tasks efficiently
- Strong time management skills with an ability to hit deadlines as required
- Prefer fast-paced environments with the ability to learn and grow
**Why Work for Sterling?**
- Rapidly growing business nationally, with career progression opportunities
- Small office culture amidst a larger organization
- Competitive salaries and benefits
- Small team of highly motivated contributors
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