Order Processing Coordinator

5 months ago

Calgary, Canada PBS Systems Full time

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun”

**The Opportunity**:
We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help
We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules
And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

**The Role**:
An Order Processing Coordinator (Installation Coordinator) works with various teams at PBS to help facilitate the Installation of technical items for our customers. As an Installation Coordinator you will provide top quality knowledge and expertise to our clients who have chosen PBS as their DMS provider. The Installation Coordinator maintains and provides updated information for each install and ensures a successful launch for both the customer and PBS.

**Responsibilities**:

- Receive and Review all Orders for new installations
- Fact finds for each order to ensure all needed items are known for a successful install
- Review issues or concerns from customers and internal staff in relation to the install
- Maintain and update both tickets and spreadsheets that outline where in the process we are
- Assign and coordinate technical work for our Tech Services and Install Tech teams
- Contact and update customers in relation to the install, book time for on-site visits for tech resource
- Assist in current DMS orders to help streamline and better our response time
- Maintain and update internal process documentation for the role to ensure information stays current
- Be able to talk about and navigate our DMS Software
- Update and communicate progress with resources and stakeholders
- Excellent communication skills and phone etiquette

**Qualifications**:

- Dealership experience is an asset
- Good general knowledge of printers and network setups, servers, switches, Microsoft platform, peripheral setups, etc.
- Solid computer knowledge of Microsoft Office Suite
- Excellent customer service skills
- Effective time management, organization, and self-management skills
- Strong multi-tasking & prioritization skills
- A strong proactive thinker
- Problem solving and trouble shooting skills
- Strong documentation abilities
- High School diploma
- Available for occasional work on Saturday and/or Sunday and statutory holidays to support technical installations
- May include lifting to a medium level (up to 30 lbs/14 kgs on an occasional basis, and up to 10 lbs /5 kgs on a frequent basis)

**What we offer**:

- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- Access to an onsite gym
- Free parking
- Staff events
- Bonus for product certification up to $4,800 per year
- Great referral bonus
- Staff discounts with GM, Dell, and more

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

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