Order Management Coordinator
7 days ago
We are seeking a highly organized and detail-oriented individual to join our team as an Order Management Representative. This is an exciting opportunity to work with a world-leading safety products company, dedicated to making sure every worker returns home safely.
Job SummaryIn this role, you will be responsible for ensuring the timely and accurate processing of orders from inception to completion. You will confirm that all details are correct, deadlines are met, and our commitment to exceptional service and reliability is maintained for our clients.
Key Responsibilities- Process product sales orders accurately according to established standards.
- Liaise with Regional Sales Managers, Client Success team, Production & Shipping teams, Distributors & Customers to ensure seamless communication.
- Resolve concerns for internal and external customers in a professional and prompt manner.
- Provide information to customers via phone calls in a proactive, courteous, and professional manner.
- Be an example of professionalism and high standards within the organization.
- Support the Client Success team in the renewal of service plans for existing customers.
- Meet customer care goals and service levels for an exceptional customer experience.
- Possess 2-3 years of experience in supply chain and/or order processing or related industry.
- Demonstrate strong business acumen, understanding of credit card payment processing through automated systems, and experience with CRM systems.
- Exhibit advanced verbal and written business communication skills, clear, concise, courteous, and professional.
- Showcase technical capacity to understand products effectively assist in the accurate and timely processing of product orders.
- Display sound mathematical skills to validate orders and assist partners with their inquiries.
- Computer literate including Microsoft Word, Excel, PowerPoint, Google Drive, SharePoint, MS Teams, Outlook, Remote working communication tools.
- Organized, detail-oriented, and able to multitask in a fast-paced environment.
- A team player who offers solutions and ideas to continually improve the business.
- Proactive approach to customer issues, outgoing, courteous, ambitious, and presents a professional demeanor.
- Passion for customer care and understanding new technologies.
- A go-getter with a positive attitude, wanting to make a difference within the team.
- Firm in delivery of company policies while being empathetic to customers' demands.
Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and monitor personnel working alone in populated areas, complex indoor facilities, and remote reaches of the planet.
Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSX: BLN). To learn more about our company, please visit our website.
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