Order Management Specialist

6 days ago


Calgary, Alberta, Canada Blackline Safety Full time
About the Role

We are seeking a skilled Order Management Representative to join our team at Blackline Safety. This is an exciting opportunity for a detail-oriented and organized individual to ensure timely and accurate processing of orders.

Responsibilities
  • Process product sales orders accurately according to established standards
  • Liaise with Regional Sales Managers, Client Success team, Production & Shipping teams, and Distributors & Customers
  • Resolve concerns for internal and external customers in a professional manner
  • Provide proactive, prompt, and professional information to customers via phone calls and emails
  • Serve as an example of professionalism and high standards
  • Support the Client Success team in renewing service plans for existing customers
  • Meet customer care goals and service levels for exceptional customer experience
Requirements
  • Possess 2-3 years of experience in supply chain and/or order processing or related industry
  • Strong business acumen and understanding of credit card payment processing through automated systems
  • Experience with CRM systems and advanced verbal and written business communication skills
  • Demonstrate technical capacity to understand products and assist in accurate and timely processing of orders
  • Computer literate with Microsoft Office, Google Drive, SharePoint, MS Teams, and Outlook
  • Organized, detail-oriented, and able to multi-task in a fast-paced environment
  • Team player who offers solutions and ideas to continually improve the business
  • Proactive approach to customer issues and outgoing, courteous attitude
Compensation

The estimated salary for this position is $55,000 - $65,000 per annum, based on location and experience. This figure is inclusive of any additional benefits or bonuses that may be offered by the company.



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